I had a feeling it was something happening with their backend :(

I'm thinking they have 'subetalodge.org' set to bypass the Cloudflare and we'll need to ask them to change that to 'subetalodge.us'.

I tried on both subetalodge.org and subetalodge.us so if they had a bypass, they've removed it. Or changed something today. It was working last night/this morning (SL forums say I posted the new cs challenger news at about 1am so I added the items between 12am and 1am my time, which is about 3-4am Subeta time).

: Doesn't matter what URL you use -- all of the outgoing requests from the site now show up as subetalodge.us ; I'll let y'all know when I hear back from Bug.

Ooooh okay haha. I didn't realize that. Hopefully you hear back soon. Thank you for trying to sort it out ❤️

Here's the message I sent.

I hope Bug can solve - that definitely seems like all the kind of info they usually ask for in situations like that so I shall keep my fingers crossed

: Still no word from Bug. This is affecting our ability to add CWs and other items (I wasn't able to add the flipflops from today's news), and it's also affecting the cron which updates items in the background.

We need a plan B. I'll see what I can wrangle up without being logged in, but we may have to go back to entering some data by hand for items (UGH.) -- I'll try to keep that to a minimum.

Thank you for the update. Do you want me to try to message Keith? I know you're not a big fan but maybe I can message or make a feedback/bugs thread for other staff/programmers?

there is weird stuff happening with this item: [item2=Surf's Up Sk8ter Tee]

The shop search on Subeta is failing, I'm pretty sure that's a subeta problem. However, when I do an account search, from SubetaLodge, for some reason its doing a search only on "Surf" not the rest of the name. Adding to wishlist worked fine.

Having the exact same issues with: [item2=Let's Dance Conversation Heart Purse]

Coincidentally, they both have a single quote in the name...strongly suspect that's the problem.

: If you think it'll help, absolutely go ahead. If not, I'll try an appeal to him in a few days. Keith and I have never been on particularly friendly terms, but I think I can appeal to the fact that this isn't something for my personal benefit but for all the members.

: You've diagnosed this correctly. The single quote was interfering with the URL. I've fixed it.

Thank you!

On the plus side, I think I've come up with a workaround for the Cloudflare issue. It'll require a two-step process for everyone (similar to what Mayla did for the CWs last week) -- one to extract the text-based information (item name, description, rarity, price), and one to extract the overlay images, but it won't require having to copy fields by hand.

Give me a couple of days to work on it -- final exams just started today, so the timing couldn't be better!

@ osterizer I've gone ahead and made a post and pinged keith and bug and asked for any programmer who can help to maybe see if they can get us whitelisted again to bypass the cloudflare issue. If I get any response, I'll let you know.

The topic is here.

And I hope your students do well on their finals!

- it appears to be fixed (either what you were working on or a programmer saw my post and fixed it - nobody notified me if that was the case but it's solved now so I'll take it)

-- I got to working on it last night and caught up on new items -- except that I literally fell asleep while putting the item notes on the new Flipflops, so that didn't get finished.

I'm not convinced things are 'permanently' fixed -- I'd like some confirmation from either Keith or Bug -- but I'll take what we can get.

I have no clue what has been done because nobody replied to my thread (still) but hopefully it really is sorted. I did add the new cws today without issue but I'll keep an eye and open a new thread if we start to have issues again since we're being ignored.

No problems entering today's Token Shop item.

fingers crossed that it continues to not be an issue

Agreed. It'd be nice if Keith had actually answered your post, but I'm not going to waste time worrying about his drama.

Pretty much same. I don't understand what the point of ignoring the post is but whatever.

[edit] Is SubetaLodge completely down for anyone else? It was working fine earlier but I just went and it's just a blank page - on both .us and .org I'm using the latest firefox on windows7 View page source shows me a page with just the number 1 on it.

When I try to open it on Chrome (latest, win7), it says: