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May 6, 2019 6 years ago
Lypsyl
is a billionaire
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Crotchety

- Approximately how often this happens to you Variable. Can happen only a couple of times in all quests combined, or can happen about 1 in 15 quests. As much as every other quest, where I stopped questing, went back to it later and it was better.

- Please describe again which errors you have experienced (for instance, there have been reports of quests eating items, but also buying from shop search and I think special shops?) Things that have happened:

  • getting errors when trying to buy from user shops, then finding excess items in my inventory.
  • getting errors when trying to buy from user shops (not finding any items in inventory), keep getting errors until I search again.
  • have a quest partially go through, in that the items were taken, I was given items in return, but the quest doesn't end and I'm not credited with a quest increase. I click on the quester again (through the widget) and they are still asking for the original items they already took. I buy the items again and they accept them, things continue as normal.
  • Once, I had the above happen, and then the next quest it asked for Item1 and item2 - bought them, tried to give them, got the "not on a quest" error. Clicked back on the quester from the widget and it was now asking for two new items. That time it worked.
  • Often it just "eats" my quest items and I get no reward at all and it keeps asking for the quest items it ate.
  • may have gotten other variations as well, but not always easy to spot exactly what type of error is happening. Or to track inventory and double check things when doing time sensitive quests. A lot is noticing stuff only after the fact.
  • Sometimes when the quests act up I'll get gateway errors, other times I just get a blank page.

Just as a note, I no longer try using the 'reload' button on my browser - neither on the quest page, nor the shop search page. I will stop the browser if I have the active symbol, then click the search button again, or click the quest link in the widget (depending on where/when it starts to act up). If I get a page with the gateway error, I'll close the tab and restart on another tab. I seem to get less errors that way, shrug but who knows might just be bias.

- Your exact browser + browser version - Please specify if you are using a mobile device as well Firefox quantum, latest version, windows 10 on a laptop.

May 6, 2019 6 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Yeah, it shows now, didn't have the mood to go back and check again, thanks

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

May 6, 2019 6 years ago Official
Bug
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Segfault

Okay, well, in the future it's best to just make sure real quick (if it's something easily checked like this) before making a bug report, since it takes up limited staff resources to go through and double-check for you. In any case thanks for your help and have a good rest of the day :)

Thank you very much for the info!

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May 6, 2019 6 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Wait, I'm not saying iy didn't happen, it did, just took shorter then Carl where time expired and it still said "ohm well, you tried" yes, I did!! I never report something it doesn't happen and I'm not mental, it DID. Oh, wait, got a screenshot, want it?

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

May 6, 2019 6 years ago Official
Bug
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Segfault

Sure! And I apologize if I misunderstood you :)

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May 6, 2019 6 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Ok. I don't make stuff up, this is how I am :)

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

May 6, 2019 6 years ago
Shakespeare
has high elf-esteem
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- Approximately how often this happens to you Maybe once ever 15 quests or so? - Please describe again which errors you have experienced (for instance, there have been reports of quests eating items, but also buying from shop search and I think special shops?) Start quest > buy items successfully > click "turn in" > get a blank page with just the nav bar & side bar but doesn't show anything else > refresh > click "turn in" again > says I don't have the items and they're not in my inventory, quest number has not incremented > can then re-buy and quest goes on as normal. Once, and only once, I noticed that I was working on Shinwa's quest and somehow got the bracelet shard when I got the blank page (it didn't show this). I only realized this because when I turned in the items again, I didn't get the shard, but when I went back to Shinwa, she thanked me for turning it in. - Your exact browser + browser version - Please specify if you are using a mobile device as well Chrome - Version 73.0.3683.103 (Official Build) (64-bit) - on Mac OS and not on mobile.

Thanks for looking into this. :)

May 6, 2019 6 years ago
MarchOnOff
is forever on a quest for more pets
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Princess Gri

Right now Nori joined into not taking my items. Outta here!

...DAMN WILL BE GIVEN. PLEASE HOLD YOUR BREATH TILL FURTHER NOTICE!

May 6, 2019 6 years ago Official
Bug
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Segfault

If anyone encounters the issue of quests eating items and/or not completing correctly, please post here with the following information:

  1. Which quest giver was it, and what item(s) the quest asked for (or, if you can't remember all of them, just say which ones you remember)
  2. How did you obtain the items? For example: did you buy them from another user's shop, did you remove them from your own shop/gallery
  3. Approximate time (in Subeta timezone - that is, the clock in the site header) that you got the quest
  4. How many items are in your inventory, and are you over your inventory limit?
  5. Any other information that may be relevant: for instance, if you gained items or prizes that the quest did not tell you about, if you know of a specific loss in sP amount, if you got a quest point from it somehow, etc

Thank you so much! And again we sincerely apologize for the inconvenience, and the hassle of all these questions. We are doing our best to sort this out!

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May 6, 2019 6 years ago Official
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Segfault

Could you please let us know what items Nori took (or refused to take) from you? Without this information, I cannot look into this for you.

I understand you are very frustrated, but I am trying to help. If you want to vent about how you're "outta here" and "might be done with Subeta", please do so in the Bragging and Complaining Forums instead of Bug Reports. You are absolutely entitled to being frustrated, and I would certainly be frustrated as well in your shoes, but this topic is not the place and hurts staff's ability to resolve the issue.

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May 6, 2019 6 years ago
extremist
does not get outside
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Just now Cursed quest and items asked for were Twilight Anyu Plushie Indigo Traditional Watercolor Chips bought both from user shops Have 85 items in inventory items not there and sp used is gone.

May 6, 2019 6 years ago Official
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Segfault

What happens when you visited the cursed quest again? Did you get a message saying your quest timed out?

[edit] Our logs show that you successfully completed the quest and received rewards for it.

Quote
extremist completed a quest with Cursed. Turned in Twilight Anyu Plushie (6112), Indigo Traditional Watercolor Chips (141223) and got Item: Orange Lassi (173837), Item: Marsh Oracle Beanbag Chair (2079), sP: 29750. 05/06/19 @ 5:30:44 PM

I tried to track down what happened to your quest prizes. Both the Orange Lassi and Marsh Oracle Beanbag Chair can be found in your shop, and I also see logs showing you moved them into your shop using Quick Stock about 5 minutes after completing the quest.

I think what happened is that the quest gave you a misleading error message, despite actually working correctly.

Could you please let me know if that was the case? Or did it still show you as on the same quest, even though it took your items and (apparently) even gave you rewards for the quest?

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May 6, 2019 6 years ago
Luck
is unlucky
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Bella

I don't have a specific example right now because all my quests are completed already, but when I experience this it's like,

Buy / take from vault or gallery the items requested Hit finish quest The items are taken from my inventory but I get the error saying the items are still needed I have to buy the items a second time and it'll go through.

Today I had a morostide item that was requested, so I took one out of my gallery to turn it in, but got this error and had to take out another to complete it.

On the flip side, I also experience a sort of page-hanging on the shop search page where it doesn't look like the item was actually bought, but the quest completes anyway. I haven't paid attention to my sP going down at the time.

I know this comment was probably useless, I'll pay attention tomorrow.

he/him / 31 / EST



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May 6, 2019 6 years ago
extremist
does not get outside
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yes I got a 504 error. the items were definitely not in my inventory as I had a tab open and refreshed it when I posted here I did that twice a few minutes apart so I could be as accurate as possible.

And yes I cleared my inventory very soon after and put into a shop. I did not look to see if those 2 items where listed I'm sorry.

So they dont show in inventory but just appear in shop? if it happens again before i put into my shop I will look for them in the quick stock list.

sorry I got the 504 error on the page i was buying the waterchips from. when i went to finish the quest it said you are not on a quest

May 6, 2019 6 years ago Official
Bug
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Segfault

Ah okay, a 504 error. Did you try navigating away and back to the quest page to see if you were still on the same quest? (And if so what did you see?)

The items were placed into your inventory by the quest, but were then quickstocked into your shop. I think you might have quickstocked without noticing them. But it's also possible that the site was lagging and the items took a second to show up in the inventory after being given to you.

If it happens again, that is a good idea. And please post here again like you did just now too - The information is really helpful and we appreciate it <3

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May 6, 2019 6 years ago
This rift empty
Daph
YEET
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TMR

  1. I don't remember, sorry.
  2. I have moved from a shop and bought from another user's shop.
  3. Usually around midnight is when I do my quests.
  4. I don't know what the inventory limit is, but I always clear my inventory before I start quests, so I did not have many items in my inventory when doing these quests.
  5. Usually what happens is I click on "turn in items" or whatever the box is, and the page doesn't load, as in I stay on the page with the items requested and option to turn in the items. Sometimes I wait for it to load, and the quest functions as normal. Sometimes I get impatient, and if it hasn't loaded in a few seconds, I'll click the "turn in items" button again. This is when the glitch happens for me: it will say that I do not have the items in my inventory, even though the items that I bought have been consumed by the quest. When it consumes my items, even though the quest is marked as not done, I receive the regular sP and/or item reward. I re-buy the items and turn it in again, and receive another sP/item reward, and my quest count only goes up by one, I believe. The next part is variable. At times, it has let me do the rest of my quests as normal, meaning that I get to do an extra quest for that giver. The other times, what will happen is I'll ask for another quest right afterwards, and be assigned some items. When I go to turn in those items in, it will say, "You are not on a quest!", even though I was assigned one, and I will not receive any sP/item reward, and the items I bought for the quest stay in my inventory. I am not sure whether my quest count goes up or not when I do that, but I'll pay closer attention tonight if that happens. Sorry if that was pretty confusing, I tried to be clear but let me know if you need clarification.

Edit: I wonder if, when it consumes my items and gives me the rewards and then still asks for the items, if I waited a minute or two and then refreshed, it would tell me I wasn't on a quest anymore. I feel like there's just some lag between submitting the items/the site realizing you have finished the quest. i'll try that tonight!

May 6, 2019 6 years ago
extremist
does not get outside
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on the original quest page I clicked on the finish quest button thinking that the purchase may have gone through despite the lag. (which sometimes happens) That page said I was not on a quest. The 504 error was on the tab for the waterchips purchase... i think I just closed that tab when the error appeared. I had 3 other tabs open if that means anything.

May 6, 2019 6 years ago Official
Bug
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Segfault

For this part:

Quote
The items are taken from my inventory but I get the error saying the items are still needed
I have to buy the items a second time and it&;ll go through.

If this happens to you again, please post here (with all the info) as this is a case I definitely want to investigate an example of this more closely :o

for this:

Quote
This is when the glitch happens for me: it will say that I do not have the items in my inventory, even though the items that I bought have been consumed by the quest. When it consumes my items, even though the quest is marked as not done, I receive the regular sP and/or item reward.
If this happens again (like when you do your quests tonight for instance), please let me know the details <3

I'll try to be here right after midnight to look closely at any reports that come in!

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May 6, 2019 6 years ago Official
Bug
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Segfault

Ah okay. Thank you for clarifying!

I think in that case maybe the page double-loaded? So like it completed the quest the first time, but then reloaded for some reason and told you you're not on a quest (because it finished it)

We have had a couple reports of pages double-loading this week. I'll make a note of that.

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May 6, 2019 6 years ago
Galadriel
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Just happened to me with my 5th Sagittarius quest. He is asking for and I bought both of the items from user shops. I got the quest around 6:20 PM. I had 57 items or close to that. I lost around 40k sP from buying the items for the quest, but it did not register as finished, nor did I receive any prizes.

[edit]I was about to post this, but decided to try to finish the quest again. I did not buy the items again, just clicked the ‘Finish Quest’ button. This time it came back with the error message “You are not on a quest!” So I checked my sP and items, and I guess I did give him the items and I got the prize. Maybe this is similar to what happened to ?

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