- Approximately how often this happens to you Variable. Can happen only a couple of times in all quests combined, or can happen about 1 in 15 quests. As much as every other quest, where I stopped questing, went back to it later and it was better.
- Please describe again which errors you have experienced (for instance, there have been reports of quests eating items, but also buying from shop search and I think special shops?) Things that have happened:
Just as a note, I no longer try using the 'reload' button on my browser - neither on the quest page, nor the shop search page. I will stop the browser if I have the active symbol, then click the search button again, or click the quest link in the widget (depending on where/when it starts to act up). If I get a page with the gateway error, I'll close the tab and restart on another tab. I seem to get less errors that way, shrug but who knows might just be bias.
- Your exact browser + browser version - Please specify if you are using a mobile device as well Firefox quantum, latest version, windows 10 on a laptop.
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Yeah, it shows now, didn't have the mood to go back and check again, thanks
Okay, well, in the future it's best to just make sure real quick (if it's something easily checked like this) before making a bug report, since it takes up limited staff resources to go through and double-check for you. In any case thanks for your help and have a good rest of the day :)
Thank you very much for the info!
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Wait, I'm not saying iy didn't happen, it did, just took shorter then Carl where time expired and it still said "ohm well, you tried" yes, I did!! I never report something it doesn't happen and I'm not mental, it DID. Oh, wait, got a screenshot, want it?
Sure! And I apologize if I misunderstood you :)
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Ok. I don't make stuff up, this is how I am :)
- Approximately how often this happens to you Maybe once ever 15 quests or so? - Please describe again which errors you have experienced (for instance, there have been reports of quests eating items, but also buying from shop search and I think special shops?) Start quest > buy items successfully > click "turn in" > get a blank page with just the nav bar & side bar but doesn't show anything else > refresh > click "turn in" again > says I don't have the items and they're not in my inventory, quest number has not incremented > can then re-buy and quest goes on as normal. Once, and only once, I noticed that I was working on Shinwa's quest and somehow got the bracelet shard when I got the blank page (it didn't show this). I only realized this because when I turned in the items again, I didn't get the shard, but when I went back to Shinwa, she thanked me for turning it in. - Your exact browser + browser version - Please specify if you are using a mobile device as well Chrome - Version 73.0.3683.103 (Official Build) (64-bit) - on Mac OS and not on mobile.
Thanks for looking into this. :)
Right now Nori joined into not taking my items. Outta here!
If anyone encounters the issue of quests eating items and/or not completing correctly, please post here with the following information:
Thank you so much! And again we sincerely apologize for the inconvenience, and the hassle of all these questions. We are doing our best to sort this out!
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Could you please let us know what items Nori took (or refused to take) from you? Without this information, I cannot look into this for you.
I understand you are very frustrated, but I am trying to help. If you want to vent about how you're "outta here" and "might be done with Subeta", please do so in the Bragging and Complaining Forums instead of Bug Reports. You are absolutely entitled to being frustrated, and I would certainly be frustrated as well in your shoes, but this topic is not the place and hurts staff's ability to resolve the issue.
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Just now Cursed quest and items asked for were Twilight Anyu Plushie Indigo Traditional Watercolor Chips bought both from user shops Have 85 items in inventory items not there and sp used is gone.
What happens when you visited the cursed quest again? Did you get a message saying your quest timed out?
[edit] Our logs show that you successfully completed the quest and received rewards for it.
I tried to track down what happened to your quest prizes. Both the Orange Lassi and Marsh Oracle Beanbag Chair can be found in your shop, and I also see logs showing you moved them into your shop using Quick Stock about 5 minutes after completing the quest.
I think what happened is that the quest gave you a misleading error message, despite actually working correctly.
Could you please let me know if that was the case? Or did it still show you as on the same quest, even though it took your items and (apparently) even gave you rewards for the quest?
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I don't have a specific example right now because all my quests are completed already, but when I experience this it's like,
Buy / take from vault or gallery the items requested Hit finish quest The items are taken from my inventory but I get the error saying the items are still needed I have to buy the items a second time and it'll go through.
Today I had a morostide item that was requested, so I took one out of my gallery to turn it in, but got this error and had to take out another to complete it.
On the flip side, I also experience a sort of page-hanging on the shop search page where it doesn't look like the item was actually bought, but the quest completes anyway. I haven't paid attention to my sP going down at the time.
I know this comment was probably useless, I'll pay attention tomorrow.
yes I got a 504 error. the items were definitely not in my inventory as I had a tab open and refreshed it when I posted here I did that twice a few minutes apart so I could be as accurate as possible.
And yes I cleared my inventory very soon after and put into a shop. I did not look to see if those 2 items where listed I'm sorry.
So they dont show in inventory but just appear in shop? if it happens again before i put into my shop I will look for them in the quick stock list.
sorry I got the 504 error on the page i was buying the waterchips from. when i went to finish the quest it said you are not on a quest
Ah okay, a 504 error. Did you try navigating away and back to the quest page to see if you were still on the same quest? (And if so what did you see?)
The items were placed into your inventory by the quest, but were then quickstocked into your shop. I think you might have quickstocked without noticing them. But it's also possible that the site was lagging and the items took a second to show up in the inventory after being given to you.
If it happens again, that is a good idea. And please post here again like you did just now too - The information is really helpful and we appreciate it <3
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Edit: I wonder if, when it consumes my items and gives me the rewards and then still asks for the items, if I waited a minute or two and then refreshed, it would tell me I wasn't on a quest anymore. I feel like there's just some lag between submitting the items/the site realizing you have finished the quest. i'll try that tonight!
on the original quest page I clicked on the finish quest button thinking that the purchase may have gone through despite the lag. (which sometimes happens) That page said I was not on a quest. The 504 error was on the tab for the waterchips purchase... i think I just closed that tab when the error appeared. I had 3 other tabs open if that means anything.
For this part:
If this happens to you again, please post here (with all the info) as this is a case I definitely want to investigate an example of this more closely :o
for this:
I'll try to be here right after midnight to look closely at any reports that come in!
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Ah okay. Thank you for clarifying!
I think in that case maybe the page double-loaded? So like it completed the quest the first time, but then reloaded for some reason and told you you're not on a quest (because it finished it)
We have had a couple reports of pages double-loading this week. I'll make a note of that.
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Just happened to me with my 5th Sagittarius quest. He is asking for and I bought both of the items from user shops. I got the quest around 6:20 PM. I had 57 items or close to that. I lost around 40k sP from buying the items for the quest, but it did not register as finished, nor did I receive any prizes.
[edit]I was about to post this, but decided to try to finish the quest again. I did not buy the items again, just clicked the ‘Finish Quest’ button. This time it came back with the error message “You are not on a quest!” So I checked my sP and items, and I guess I did give him the items and I got the prize. Maybe this is similar to what happened to ?