Thank you I now grasp the gist of how frustrating the tree thing and what happened on New Years Eve was for the staff as well as the users. I am still bummed that we all lost a day of Melody but we shall persevere, best of luck!

This! Nothing more to add.

well I guess that means most of my friends wont know that I gifted them as I did most of my gifting on the 23rd and 24th. Oh well no biggie. Get some rest and best of luck fixing it. Thank you for all your hard work.

Just to clarify, only if your friends were one of the ~1000 users affected by the stocking events, they won't know who gifted them between that time.

- good for you for telling it like it is. I couldn't agree more.

ty for the update lovely tbh of all my time on this site, all this highlights is the fact that if anything blows the hell up it's all on you to fix it. i'm not blaming you and if anyone is that's a bit shit because really what's being flagged up in all actuality is after all this time on subeta, we srsly only have one programmer who CAN actually fix/code shit. tbh i'm honestly really sorry, that you're the first person everyone runs to blame.

: Sorry that's happened! No worries, just do what you need to do for yourself first. ^_^ Just wondering, though: how do I open the tree gifts?

FYI ():

To anyone who gifted their friends after the 20th (like myself, a huge procrastinator who got it all done on the 23rd and 24th), you can still access your Gifts Given page right now and printscreen what you sent. Then, you can ping your friends later (after trees open) with the images to let them know :) Unfortunately, any friends whose trees opened automatically the day of Luminaire no longer show up in that list, but it's better than nothing! I know I don't want all of my friends to think I completely forgot/neglected them during the holiday :(

- You cannot open tree gifts yet, Subeta will have a newspost and probably a link to use when trees are operating again.

It's fine, don't let this get to you, things happen. Mistakes are made, especially around the holidays, they're stressful enough tbh. Go at a pace you can handle, don't burn yourself out.

To all the people who are bitching, do you run a site of this size and caliber? Probably not, the staff around here does a ton and kindly remember they are people too, with lives. The holidays are a stressful enough time without people bitching about how horrible everything is. It's a new year so make the most of it and give the people that run this site some slack, they do it for YOU..they honestly don't have to do shit but they are and that is good enough for me.

Why are we still waiting?

Do you have a job? Do you do that job? Are you paid for it?

No mine was temporary, but yes I did and I was good at it. We are still waiting because its still the holidays, people are still busy and this from what it sounds is being done by one person. That's a ton to drop onto one persons lap. Fact of the matter is its being worked on, that's a lot more than most sites I've been on have done. Now, i'm done with this conversation.

So, did we get the gifts under our tree yet?

(I've tried three times to make this post, but Subeta keeps giving me the Bad Gateway notice...)

Subeta is a business. People pay money to this business for goods and services (some of us have paid a lot of money). Those customers have a fundamental right to receive what they were promised and to speak out and complain if the goods and services that they paid for are not delivered promptly and in good repair. To tell fellow customers that they have no right to be upset and to accept the failure of the company to deliver quality is hopelessly naive, completely illogical, and disingenuous. Yes, there are individuals who are working very hard trying to fix the problems, and they are to be encouraged. But do not ask me or anybody else to calm down, be patient, and be grateful for glitches, blank screens, down time, missed opportunities, etc., I will not be silent, nor complacent, and I will not give the company any slack.

You called me ( and others ) out as people who are bitching, ( see the above quote ) so the conversation isn't over yet, not until we tell you it is over. Perhaps you posted to the wrong board. The name of this board is "Fix The Tree Glitch Completely...." and it's intent was to send a message to the staff expressing concern and frustration. Please don't take it upon yourself to attempt to police other users who are dissatisfied or frustrated.

there will be a news post when trees open.

you know you sound like you're 10 right as much as you have a right to whinge, others have just as much right to call you out on it.

lol as if those people have more right to vocalize than people who aren't all bent out of shape about this?

LOL!

ROFLOL

What are you saying?

The fact of the matter is that things will be fixed when they get fixed. The thread is specifically about gifts going out anon, and we learned that in a narrow window for a relatively small number of users, this cannot be fixed. Additional complaining isn't going to get you anywhere. Sure, you have a right to be upset. You don't have a right to be disrespectful about it though. Not saying everyone who is upset is being disrespectful, because not everyone is, but a few people are. By calming down and being patient, it'll make the wait for your presents easier on you. There are some valid complaints that have been made, hopefully we see some changes in the future, but I don't think it is necessary to continue calling out the staff and expressing our frustration.

If you're upset about the downtime and blank pages, that is a completely unrelated issue and as far as I can tell, Keith is actively monitoring it and working on it. It's not like he can flip a switch and things work all of a sudden.

It is sometimes a good idea to let go of one's ego. Not always things go as we would wish them to go. And not always things are as black and white as 'I was told to get something so my need of getting it is the most important'.

Yes, Subeta is a business which means problems will occure every now and then because it's impossible to do anything without problems. The issues don't seem like anything major. And staff cares. They gave us a lot (explanations, CSC etc.) yet it's still bad for some because 'they are trying to buy us'. No. That is not a distraction, that is class. And for me that is how a client should be treated. Are we told 'you are not getting anything, go to hell'? No. They are working on the problems.

Often people think that fixing things is easy and they can get what they ask for in a second. It's not like that. Running such a complex site is not a piece of cake. And I feel sorry for a person responsible because I can imagine how I would feel if I were in her shoes. Some are going to think that understanding and trying to calm someone down is asskissing but maybe it is just not being so unbelievably demanding.

Website upkeep is really frustrating. The organisation I work for have a website that constantly glitches, doesn't upload the pages we create, hides information, goes down, etc, etc, etc. And we've been around for 10+ years. We have people who work the website but being a smaller organisation (which Subeta clearly is compared to other businesses) it's only a one or two person operation. And those people go on holiday, are allowed to be off-call, have families, etc. Hiring more people would mean paying more salaries, which not all organisations/businesses can afford to. And though it might seem that an organisation or business makes a lot of money to those on the outside- I work for an art gallery and I'm sure to some the donations we receive seem like we should have a ton of tools at our disposal, tons of staff, tons of money to spend on x y z- this is not always the case. Overhead costs are generally massive.

I've had to deal with people complaining about our website being down or being unuseable and, yeah, it sucks. Staff should have been upfront right away about what was wrong for sure but I think everyone needs to take a breath. The staff response on this site is MILES better than so, SO, many sites I've used. I'm not surprised there are glitches to deal with- coding is a huge fucking pain and it constantly evolves. It doesn't sound like everyone was just sitting on their asses, but even if they were, if they were on vacation, then that's that. No offence but if I'm on vacation I'm not going to be responding unless there's a real, actual emergency. In my job that would be theft of an artwork or a break in, etc. Not one part of our website glitching.

I realise it's not exactly the same because we're not /only/ a website but we do conduct business on said site and it is essential to us.

Honestly all the people getting super pissed are just reminding me of how customers react when debit machines or POS go down in retail stores. Let's say my debit machine at work goes down. How many people have you seen get extremely angry over that? And guess what? That shit can't always be fixed on holidays. People are on vacation. And that means a business makes significantly less money, and the customers are super upset, but people still have to wait for it to get fixed. Debit machines have been around how long now? And even those fuck up constantly.

Or how about the time our backroom at a coffee shop I worked at flooded and we couldn't use any water? I had to serve everyone with paper plates for DAYS. I was yelled at, people walked out, etc. Shit breaks. Constantly. In any business.

Pretty much my sentiment, but good work for fixing them all. :D

: Ah, OK. Thank you for your response. ^_^