The Masquerade has been extended to 11:59pm on April 12. On Saturday and Sunday we'll be decreasing the wait time between dances and increasing the trinket payout a bit.
April 11, 2020, 10:01 pm by
Damon
Site works 'fine' for a short time... then the 502 errors crop up and refuse to stop... then the lag hits like a truck... Please Subeta... I just want to play.....
April 11, 2020, 9:53 pm by
Delphi
Was saving all my dances so I could accept them during increased payout. Dosent seem like the payout is increased?
April 11, 2020, 8:54 pm by
FCoD
Well I was ever hopeful that this mess would have gotten a little better. No such luck.
The main reason I have a GA is for the auto pricer... haven't been able to use it for quite a while now.
Just sayin'.
April 11, 2020, 8:35 pm by
StarShadow
Every time I wait a while then log on hoping things have improved it's so disappointing that they haven't. Trying to deal with the super lag and constant 502 errors is like torture. So guess I'll log off again and come back later tonight to see if there's anything better happening.
April 11, 2020, 8:19 pm by
Flame
Some of you guys are just being silly. Unless they're funding terrorists with it or not paying taxes on it or something, there are no "nefarious purposes" for the money this site collects. It's not like we were promised it's a charity or all money would be funneled back into the site. OF COURSE Keith uses it to help fund his lifestyle if there's extra money after paying staff and servers. And that should actually be reassuring... hopefully as long as there's some kind of money involved Keith won't let the site die.
I don't think the site is really in any kind of shape to be sold off, and I hope that will never happen (although if the flight rising people made an offer, those guys are pretty damn good at running a website smoothly) because MOST companies would ruin a site like this.
This is a real rough patch, but it's going to get better, it always does. I really freaking regret that it happened at Masq because it's my favorite holiday and it's just been wrecked, from not being able to use the wardrobe since right at the start to not being able to use the forums to dance, it's been sucky and I hate it.
I've got this theory that Keith does this shit every holiday because he believes changes need to to be stress-tested with as many users as possible, but it might also be that he's just around more at these times and whenever he's more involved with the site he wants to work on it and jumps the gun, idk. I wish he wouldn't do it just like everyone else, but honestly he's a lot better than the alternative of someone like the soulless companies that took over Neopets one after another. YOU ARE NOT READY, lol.
Everyone, I'm not saying stop complaining because venting feels good, but if it's hurting your mental health or you can't look at things rationally, please do take a break, go on hiatus for a couple of weeks or something. Love you all!
April 11, 2020, 8:18 pm by
Flame
Some of you guys are just being silly. Unless they're funding terrorists with it or not paying taxes on it or something, there are no "nefarious purposes" for the money this site collects. It's not like we were promised it's a charity or all money would be funneled back into the site. OF COURSE Keith uses it to help fund his lifestyle if there's extra money after paying staff and servers. And that should actually be reassuring... hopefully as long as there's some kind of money involved Keith won't let the site die.
I don't think the site is really in any kind of shape to be sold off, and I hope that will never happen (although if the flight rising people made an offer, those guys are pretty damn good at running a website smoothly) because MOST companies would ruin a site like this.
This is a real rough patch, but it's going to get better, it always does. I really freaking regret that it happened at Masq because it's my favorite holiday and it's just been wrecked, from not being able to use the wardrobe since right at the start to not being able to use the forums to dance, it's been sucky and I hate it.
I've got this theory that Keith does this shit every holiday because he believes changes need to to be stress-tested with as many users as possible, but it might also be that he's just around more at these times and whenever he's more involved with the site he wants to work on it and jumps the gun, idk. I wish he wouldn't do it just like everyone else, but honestly he's a lot better than the alternative of someone like the soulless companies that took over Neopets one after another. YOU ARE NOT READY, lol.
Everyone, I'm not saying stop complaining because venting feels good, but if it's hurting your mental health or you can't look at things rationally, please do take a break, go on hiatus for a couple of weeks or something. Love you all!
April 11, 2020, 7:41 pm by
Saturnine
The site is i*proving.
I fear if I spell it out, it'll stop.
Actually using the news, well, not so much.
April 11, 2020, 7:33 pm by
Faizh
Just poping, I tend to accept with a delay because I'm not really looking to subeta all the time.
April 11, 2020, 7:15 pm by
Thunderbird
I 100% agree with and their posts. All I'm seeing on this thread are jusitification and excuses. At the same time, feel like "we shouldn't panic" is just yet another excuse to try and invalidate and silence people asking questions of accountability and transparency with the staff - and, in particular, holding Keith accountable, as he is the captain of this proverbial ship. According to Roadkill, Keith is the one who is not allowing the other staff members to post news updates. This needs to change ASAP, and Keith needs to delegate better to the staffers under him.
As of right now, Subeta is sorely lacking the strong leadership and firm, reassuring presence that it so desperately needs. My challenge is for Keith to truly live up to being the owner, founder, and chief manager / moderator of the website by stepping in to be a better boss and manager, especially going forward into the future. Encourage, or even offer incentives and perks, to staff to step up and provide regular news and reassurances to the user base. That, I feel, would go a long way towards doing damage control, or at least be a step in the right direction.
April 11, 2020, 7:14 pm by
Hippolyta
Was hoping that at this point there would be some improvement.
April 11, 2020, 6:47 pm by
Bliss
I haven't seen decreased time. I'm sometimes waiting up to 5min
April 11, 2020, 6:46 pm by
Bliss
April 11, 2020, 6:29 pm by
kitestrings
the site seems to be reaching some former functionality. really hope staff does the right thing and extends masquerade another week after the site fully returns to normal. i worry that many will quit the game after this.
April 11, 2020, 6:23 pm by
Kaiidth
The news post we are commenting on. It says on sat and sun we will be decreasing dance times.
April 11, 2020, 6:16 pm by
MasterSir
I can use the dance forums again! Sometimes I have to refresh to get it to load my post, but that is a great improvement from the last few days, where it could take 30-60+ minutes to actually load. I'm glad about that at least!
April 11, 2020, 6:15 pm by
Roadkill
I asked, and apparently totally would have made a news post, but most staff including her is not allowed to post to the news.
I asked if that meant they were banned from posting in the comments too and she said no, then ignored me when I asked why no one on staff had posted anything here for users literally begging for updates they could access. so, you know, take of that what you will...
April 11, 2020, 5:53 pm by
o0SnowyOwl0o
It's pretty lame that he's just using forums. A lot of people are struggling or are banned, so how are they supposed to see anything? Nothing like a digital middle finger to us all after this crap sandwich of a week... just like when people criticized the new wardrobes new "save outfit" feature and outfit limits. smh
April 11, 2020, 5:44 pm by
Roadkill
and yeah, I'm being harsh, because THIS IS NOT THE FIRST, or even HUNDREDTH TIME this clusterfuck of not sharing information has happened.
If he was planning on sharing that to the userbase at large, we wouldn't be here days later with STILL no news updates in the actual N E W S. that post was from 2 hours ago, he could've just copy/pasted the same message into a new news post, but nah! just let everyone not able to access the forums continue to be flagrantly ignored! it's a great way to run a site that relies on its userbase's good will to continue existing! really!
April 11, 2020, 5:35 pm by
Roadkill
oh look, keith has ONCE AGAIN hidden away super important news updates in anywhere but the actual news! C:
https://subeta.net/forums.php/gotopost/64603294
I won't quote it because APPARENTLY he doesn't want it in the news, only the forums! because fuck the userbase, amirite?
April 11, 2020, 5:05 pm by
Bliss
I have a feeling a lot of users will be leaving.
What news for Saturday and Sunday? Did I miss something?
April 11, 2020, 4:39 pm by
Kiichii
holiday is gonna end soon and I haven't been able to get more than a handful of dancing done in like the past week so there's no way I'll be able to afford everything I want this year and I am just. So disappointed. Also really confused as to why the news isn't used to like,,, actually announce things more? Like updates to the current situation? It's the page people go to for updates on the site so why on earth is everything holed away in the forums???
April 11, 2020, 4:15 pm by
Ferinsy
Well, no reduced times and seems like no extra trinkets as well...
April 11, 2020, 4:05 pm by
Laurey
"I would very much like to know why staff not only sprung a full server move on us in the middle of an event with no warning but also actively lied about it beforehand and said it would just be routine maintenance."
I doubt they will answer this any time soon, since it seems like they're too busy doing who knows what else to the site without telling us to even take 5-10 minutes to write up some sort of response to all the concerns in here. They're determined to keep posting "updates" (that barely even tell us anything) on the forums instead of in a news post or comments like people have been asking for weeks now.
Look staff, if any of you bother to read this, we understand that you want to fix all of this and make it go away so people can enjoy using the site again. But the way you're going about it is just pissing off most of your user base in the meantime. So yeah. :/
April 11, 2020, 3:23 pm by
Dandelion
I would very much like to know why staff not only sprung a full server move on us in the middle of an event with no warning but also actively lied about it beforehand and said it would just be routine maintenance.
Also if things are genuinely so broken that the staff can't get on to do their jobs, take the damn site offline so you can actually work on it. What's the point of joining the users in slamming your heads against the wall for hours in the hope that something will load?
April 11, 2020, 3:23 pm by
Jamileigh17
Nah, not the end. Just a growing pain. It's not like they can just get the artists to pop over and work on programming, they're wildly different skills. I know I'd be useless at sorting out coding issues, even updating my wordpress based business website drives me up the walls and I screw something up more times than not. I think it helps staff to know what's working well, and what's most frustrating to our experiences as players. so that in the future they can hire new staff with that in mind. Especially as tech evolves, it's even more complicated to find people with the skills they need in a price range they can afford. I'm sure the programmers are doing the best they can, and THANK YOU for the update, <3
April 11, 2020, 3:18 pm by
BoaConstrictor
Quote by Rah
...The art team are working as usual, on Vesnali, battle challengers and pets. Right now it&;s difficult to add things...
April 11, 2020, 3:04 pm by
Riser
The fact that I'm only able to see this now - suggesting that the site has only become partially functional the day before your oh-so-sensible extension of a holiday made hollow - precludes any of the credit that's being thrown your way. The fact that I can only see this now is telling and asinine and disgraceful.
April 11, 2020, 2:55 pm by
Riser
You know what ? I'm just about done with how irrational and dismissive this is, and how unimpressed I am with this coverage of an issue that I'm sure is including a stellar amount of effort and response to fix, but which may as well be a room on fire with a bunch of people just standing around listlessly. At least based on these tepid messages and your lack of throwing any substantial bones to your userbase. Yknow. The userbase that's been more than patient as they attempt to navigate a broken site, during a broken holiday, after you broke the items for which they have you real money.
oh my God, please don't take this personally, you're the exception to all of this.
April 11, 2020, 2:48 pm by
Mutt
Quote by from a site feedback post asking if this is the end of subeta:
"The simple answer is no, this is not the end of Subeta.
Longer answer: we're also having problems loading the forums, and also our admin panel. If we are able to get things to work, we're doing things like answering tickets and solving problems that aren't related to the lag.
The art team are working as usual, on Vesnali, battle challengers and pets. Right now it's difficult to add things to the site, so we're all frustrated, and our programmers are working hard with a lot of pressure on them. They haven't got the time to keep stopping and giving information every day - I know there's been updates this week, but we can't do this every day as we're too busy trying to FIX things.
Throw in the current pandemic (that some of us are first responders on, or are even sick from) and it's a traumatic time for everyone right now. We're doing our best, but we're tired and panicked and it's not going the way any of us would like.
We apologise for the mess, the lag, the frustration and the spoiling of Masquerade, and we are continuing to try and fix this."
April 11, 2020, 2:46 pm by
StarShadow
Masq should be extended for at least a week... AFTER the site is fixed and it's running. Everyone should get a 1 week GA medal to make up for all the lost time. Tired of taking SPs out of my vault to pay for the training that jobs and quests always pay for. My computer is old and already really slow, so the super lag and constant 502 errors make it nearly impossible to do quests or much of anything else. If you have to take the site down for a bit to fix everything then do it. That's better than this torture.
April 11, 2020, 2:15 pm by
BoaConstrictor
I came back to a completely broken site, now it would be working BEAUTIFULLY!!!! Just: there is nothing to do - still no reset at 2.16 p.m.!!!!
April 11, 2020, 2:11 pm by
Kaiidth
The news says Saturday and sunday.
April 11, 2020, 2:06 pm by
LuckyClover
That's great but I can't even use the new wardrobe system to change into a mask so I can dance. I didn't even receive any information when I asked about it on the bug forum. So yeah idk, it seems everyone is having some kind of issue and it's really upsetting to hear no one is getting answers.
April 11, 2020, 12:52 pm by
Ang
Lot of drama on this post but I only came here to say that the forums are still barely working for me and a longer extension would be nice. One of my favorite subeta holidays and it's a bummer being barely able to participate.
April 11, 2020, 12:09 pm by
Lugosi
Quote by Diedrich
I won&;t make assumptions on what site money is used for as I will not feed this anxiety of &;lets think of the worst case&;. I will naturally think all money the is funded on subeta is used properly and goes towards the benefit of it&;s development. Believing otherwise will do no one any good in this situation. It will just make you more upset and feed the agenda of &;up to no good&; when there is no sound proof of it.
Right on the money. Watching all of this is incredible. We went from "that's not going to be enough time" to "the site is closing forever because someone in Subeta is sleuthing away money for nefarious purposes and now we can't afford to have the site." Like... guys. I understand the frustration. I truly, 3000% do. But constantly ramping up your anxiety isn't doing anything to help anyone. Would it have been nice if we had saved big updates for NOT at a holiday? God yes, absolutely. It would have been great if it had been done before or after instead of right at the start of it all. Would it be nice if an admin came into the news comments to talk to people? Sure, I agree, yes it would. Especially when there are still a lot of things users haven't gotten answers about. But they're not gone completely - made several posts on the boards, which I know a lot of people can't see (I've not even tried to go to the actual forums) but are still able to be seen at the Admin Posts page. I know she's not the one most of you want to hear from, but right now she's what we've got, and being grateful for anything is a good spot to be in right now. The more time the programmers spend talking to us, the less time they're working on the site.
And also keep in mind that it's Easter weekend. Even with COVID-19 around, funny things happen on holiday weekends in the real world. Not as much support is available, and at least in my area a lot of people are still traveling. I understand your frustration. I'm frustrated too. You have a right to feel frustrated, and angry, and upset, and even worried! I'm not saying you don't. All I'm saying is that if this is bad for your mental health right now, maybe just walk away for a while instead of ramping yourself up and upsetting yourself even more. At this exact moment, the site is running fairly decently for me? I can dance, I can restock. I've not tried to read the forums or go into the wardrobe, so don't take those into consideration, but other than that what I'm having the hardest time loading is this giant wall of text in the news comments. This isn't the end of the world. Subeta isn't going to close in a week. Not much is fine right now, and I acknowledge that, but it's going to be! Conversations definitely need to be had after this moment, but for right now just try to take a deep breath.
I don't think this is going to be the end of Masquerade, either - the person I'm dancing with accepted a few dances and the trinket amounts aren't any higher than usual (I'm still getting 2 trinkets back), nor are dance times any faster that I can tell. So I don't think the updates were even put into the system, which tells me they're still working on other things. They'll probably give another extension, one that will be more beneficial to everyone. But like I said - these are conversations that will happen in their time.
April 11, 2020, 12:07 pm by
Bliss
I think the decrease in dance times was just for a day? I'm getting 5min wait times and such. A 3 day extension wasn't enough. I can barely get dances in because of all the issues
April 11, 2020, 11:58 am by
StarShadow
Still waiting on autopricer to get fixed since I used to autoprice every day and haven't been able to in a long time. And I don't have time to hand price hundreds of items. Can't collect job pay since they have disappeared. C'mon, please fix stuff. Things were working better before the "maintenance".
April 11, 2020, 11:54 am by
haphazard
Seriously? After all of this downtime and nonsense and being unable to get on the site, that's it? That's disgraceful.
April 11, 2020, 11:53 am by
Kaiidth
I understand staff is doing the best they can with what they have. But honestly once the issues arose last week masq should have been put on hold. This is my favorite holiday I impatiently wait all year and I've been unable to do anything. I am a mobile user so it's already slower and prone to more issues and the 502s every other page is beyond frustrating. Extending masq for 3 days while still having issues feels like a slap in the face honestly and only extending the decreased dance times by a day isnt making it better it doesnt help make up for all the time weve lost.
April 11, 2020, 11:52 am by
Kaiidth
I understand staff is doing the best they can with what they have. But honestly once the issues arose last week masq should have been put on hold. This is my favorite holiday I impatiently wait all year and I've been unable to do anything. I am a mobile user so it's already slower and prone to more issues and the 502s every other page is beyond frustrating. Extending masq for 3 days while still having issues feels like a slap in the face honestly and only extending the decreased dance times by a day isnt making it better it doesnt help make up for all the time weve lost.
April 11, 2020, 11:34 am by
Bliss
True, but I'm just so angry and frustrated
April 11, 2020, 11:30 am by
Narshe
I won't make assumptions on what site money is used for as I will not feed this anxiety of 'lets think of the worst case'. I will naturally think all money the is funded on subeta is used properly and goes towards the benefit of it's development. Believing otherwise will do no one any good in this situation. It will just make you more upset and feed the agenda of 'up to no good' when there is no sound proof of it.
April 11, 2020, 11:18 am by
Bliss
Alright. I'm sick and tired. Fed up doesn't even being to explain it. This comment will be harsh (and I'm holding back a lot that's on my mind):
Where to begin? I couldn't open the homepage to login for an hour and a half because a nice fat 502 error wouldn't go away. There's a 502 on every. single. click. of a new page.
I still want to know--where are all of the staff members? Has anyone been reading these comments??!! There has only been one staff update for days, or has been a week? Users are begging for acknowledgement and yet we're ignored. No one is answering our concerns. I also see that not a single staff has answered on this news topic. Everyone has disappeared and it's concerning. I also highly doubt these comments are being read, but I have a tiny thread of hope that's hanging on.
When will the 502 be fixed? The bathhouse? What about this website? Will it ever be stable and functional? Is it going to crash and never be playable again? I'm speaking for myself here (and I'm sure others may feel the same): I've wasted my time for the last two months. I don't even buy CSC anymore.
There's massive lag and 502s when you go to the forums (forget commenting because posts don't go through because you get a 502 error), try to accept a dance, trying to ask for a dance, trying to go the wardrobe to change and outfit and save it.
I can't do it anymore. I've been here for 14 years and I feel all of this was for nothing. Just a big old waste of time. I think it's best to take a very long hiatus before this site may die for good.
April 11, 2020, 11:02 am by
Bliss
Maybe they did other things with the money instead of investing it on the site. I think the best option at this point is to sell the site to someone who can overhaul it. Where's and ??
April 11, 2020, 10:46 am by
Saturnine
April 11, 2020, 10:31 am by
Targaryen
I wish the staff would have left the wardrobe alone. I know we need a better back up system but that could have waited and used the old one! The 502 errors are killing me. I can not accept dances, do battle quest or do any quest this is a nightmare. 20 minutes to load a page. I just walked away. Maybe tomorrow!
April 11, 2020, 9:02 am by
Laurey
Why are staff refusing to address our concerns about the extra time being worthless since the site is still refusing to load half the time? has been posting some responses in the Problems & Bugs forum and gave an update that the issues are being worked on.
But where are all of the other staff members? Have you even read these comments? It took two days to finally get a staff member to post an update in the Followup thread. You've got a good amount of users in these comments begging for some sort of acknowledgement. And yet, not a single staff member has said anything here.
I know you guys are working behind the scenes, but it's been brought to your attention numerous times over the past few years that one of the most frustrating things for us as users is when there is something wrong and we're not being told anything about it. I can't even keep track of how many times you guys as staff have made promises to be more transparent and keep us in the loop, and how many times we have tried to remind you (again) because something like this comes up and you all go back to leaving us in the dark.
This post will likely come across as harsh, but at this point what is it going to take to get the message across? Because asking nicely doesn't seem to be working.
April 11, 2020, 7:52 am by
Kohl
Yeah, no. The site isn't even worth playing with all the lag and errors. Hmu when the site's actually functional again. Meanwhile, I'll be sitting by twiddling my thumbs while my free gold account continues to go to waste.
By the way, some more communication from the staff would be nice and make this whole process much more tolerable. The silence makes me think that the staff is ready to give up on the site just as much as many of the users are.
im a little disappointed that the site still isn't functioning well and that the event was only extended until tomorrow night, but i guess that's just how things work out on a free to play website sometimes. i feel bad for people who purchase CWs but at the same time it's not like subeta is holding their wallets hostage when these issues are very well known and are kind of a hallmark of the site at this point lmao... it would be neat if the core parts of the site could be coded into a "subeta lite" for server moves and stuff to help prevent issues like this but that'd be a shit load of unpaid work since keith doesn't draw a salary from subeta.