People were bothered that the errors weren't more addressed before the downtime was announced. People were bothered that the downtime announcement only addressed the errors in the comments after it was asked (and on that note can we please make staff comments in news posts more obvious - either add them to the feed or signal in some way on the news post/towards the top that they are there - or stop relying on them exclusively). People have been begging for answers about it here, other places in the forums, and on the news comments.

When you know you didn't fix the problem you (eventually) indicated the downtime is at least partially for, you announce that. I'm sorry, I feel like that is A common sense.

Also, the asks for communication aren't remotely only for the errors. They're just the most visible issue at the moment. You implied work was being done on the Wardrobe/Hair Salon thread (So, about that hair salon...) back in July over the course of just a few days. Then nothing until September when people yet again had to make bump** a thread to ask.

Was it in Alpha/Beta in the meantime and being worked on? Perhaps. We have 0 way to know or see that. And I really don't think you can blame people for questioning if work is being done on non-error type stuff without seeing it anymore.

Staff professionalism being brought up, yet again (which is an issue in and of itself). Silence.

Boss battle issues. Mostly silence or communication after being begged/reminded.

P.s. When Blizzard draws back on communication, people are always really upset. Real poor example. Y'all also aren't Blizzard on track record (money and size difference aside). 'Trust us' is a little more palatable (still not that palatable) coming from them.

P.p.s. I know you read SubetaSpeaks/the Subeta tag on tumblr. Y'alls business registration is delinquent, again. And you wonder why people worry about the status and longevity of the site as a business that takes their money. Why they feel they have to remind staff to do their jobs/maintain the site.

The problem is that from our perspective, we have no way of knowing whether you're aware unless you acknowledge it. That's why someone made a new thread about the errors after the maintenance ended. If you don't tell us what's going on, we have to start guessing: maybe the 502/504 errors weren't the reason for the maintenance. Maybe they were, but Keith thought he fixed everything and moved on. Maybe he tried to fix it and failed, in which case it would be nice to know he's aware that the maintenance was not a complete success.

It's not unreasonable to expect a followup, especially when it's so unusual for Subeta to be formally taken down for maintenance.

How hard would it be to make a news post saying something like:

That's news.

Without it, some players may honestly think the downtime didn't even occur. Which, again, reflects very poorly on staff and their follow through.

1. Does not utilize it's staff in the most efficent way possible.
2. Does not understand how important communication is so they have not made it a priority.

Maybe it's both actually...

I'm sorry if my comments caused some sort of firestorm yesterday.

Yes, any sort of information is very helpful. When there's updates like the ones Keith posted, it helps me to understand the issues and know that they're not being ignored. I wonder when he'll realize how helpful these sort of updates are, no matter how small.

I've always been for maximum useful staff communication. There were times in the past were it was rather rare and I was outspoken that it needed to happen... But it exists now certainly enough in a way for people to understand that there are problems, what they are and what is being done to fix them. I can;t imagine what more someone wants to know than that?

If threads like this weren't made, useful posts could be made in a much more useful environment like their own threads, instead of being spread around other places. For instance you would have already known about the MongoDB problem if this post didn't have to end up in this thread

Staff has said sooo many times in the past, they read threads they're aware of problems and sentiments and basically every little thing that goes on in subeta (and a lot off site for that matter). I really don't see the point in wasting time repeating themselves, or giving more information than is useful to any user.

there was a message at the top of every page saying it happened and was over with. Subeta's staff are not full-time nor only work for agoge for the most part. They do what they can with what they have, it's always been a limitation and unless some investor comes around or pet sites become insanely popular again, its the way it is.

- How is "we know the problem isn't fixed, but we're making progress and the downtime wasn't a total failure" not a useful update? Because with no word from staff and no visible changes after the downtime, it doesn't look like anything actually happened.

And it's not a time-consuming update either. I'm not asking for detailed server status like that screenshot Keith posted earlier. That's cool, but it's definitely not required to pacify people.

It is a useful update.. It was one that was given to us... Was there more that you wanted? Personally I'd rather see it not have to go in a thread like this to prevent a vocal minority from rioting, that'd be more enough for me.

That's my point though. We didn't get that update until hours after the maintenance, and only after more "rioting" here. If that update had been posted in the news immediately after the site came back up, we wouldn't be talking about it right now.

Why do we have to beg to get staff to give us the bare minimum?

Like I said I didn't realize there was sposed to be, and wasn't a reminder on Monday, but it's been addressed...

I think it's reasonable to give it some to to see what happens, a few hours after an update, isn't unreasonable in my opinion. I don't think anyone needs to beg staff to get the bare minimum, neither begging of staff nor the bare minimum is what's currently happening. The problem is everyone demands that staff responds to them and their problems immediately, instead of letting staff respond to the site and its problems. feedback and suggestions are great, but leave a thread to do it's purpose, and let a more useful less hostile thread be made by staff for official information, instead. Whenever someone doesn't get responded to directly they claim staff's not paying attention or doing anything. And when people are responded to others say they had no idea such and such was ever said, how were they to know. The solution isn't this thread... Demanding information on this thread isn't helping.

...only after we pestered Keith about the lack of communication.

If they weren't sure whether the problem was fixed or not until hours later, then they could have said as much in a news post right after the site came back up. If they don't say anything, then it's like a said before: we don't know if they realize it's still busted, or if they were even trying to fix it in the first place. Maybe they were working on a separate issue. We don't know, and that's why we're here.

But that wasn't happening?

Do you mean when they respond to a forum post in the middle of a busy thread like this when the information should have gone into an official news post? Because that's kind of what I'm talking about. The information we got out of Keith after the maintenance should have been posted in the news for visibility. But it wasn't, and it sounds like you're blaming us for that?

[ Post removed due to community Guidelines violations. ]

And while it has been addressed, days later, it was done so in an unapologetic and passive aggressive manner. Not in a professional one.

As far as this...

I'd also like to bring up the fact that autopricing is not working for a lot of people and it is VERY slow and time consuming for the people who are able to get it to work. There was a board made on 10/1 here: https://subeta.net/forums.php/read/862220/Trouble-Autopricing/1 Nothing has been done or said about it, even though most players have gold accounts specifically for autopricing.

I don't get on a lot in the evenings, but I have yet to see it over 50% in weeks.

I hope this wasn't about me. The board is about lack of staff communication so I was on topic. I was not vicious or ugly in what I said. I am not trying to be vindictive. I just want to know what's going on with one of the biggest gold account features of the site.

That was directed to everyone.

[edit] Better way to say it would be "everyone and no one in particular" xD

Okay. Thank you.

It went past 50% on the 1st, aside from that, the monday after the discount weekend is the last time it hit 50%+

Outside of discount days and collection days, it doesn't go beyond 40%