Subeta is looking for a Community Advocate / Manager!
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Hello everyone! We’re looking to hire a part time community manager ✨. This will be a paid employee position open to US residents.
Over the years the entire staff has taken ownership over various aspects of communication with the community. That has led to fragmented responses that sometimes take days or weeks. Now, we’re looking to put someone in charge of those interactions and keep the flow of information going back and forth.
This advocate will take the behind the scenes details like what is being worked on and craft a communication strategy that keeps users informed and involved in what happens on Subeta.
Responsibilities will include frequent communication with players and working with the product team (creative + + programming) to create a public roadmap. This advocate will help shine a light on the “low hanging fruit” that could make the experience on Subeta significantly better for users, and communicate back how those changes are made. Other responsibilities might include working with users to create user generated guides, or crafting official guides.
This does [I]not[/I] mean that this will be the only communication between the staff and players — we still intend to be active on the forums and social media, but we will have a more solidified message crafted by a professional.
The goal of this position is to create clarity and trust on both sides of the coin and to give players more confidence in playing Subeta in the medium & long term.
Job Requirements:
- Knowledge of Subeta and the player base
- Flexible schedule: We aren’t sure how many hours this is going to be initially, but 🤞 it grows to full time with a focus on the community
- General internet skills: We communicate on Slack internally, but if you’ve used any chat software you won’t have an issue
- Excellent communication skills: This role requires going back and forth with users, collecting feedback and building trust with the community.
Nice to haves:
- Project management skills: We use Notion internally, and would use that to show users public documents on plans, roadmaps, etc
- Comfortable with ambiguity: Things move fast on Subeta (I know it doesn't seem like it sometimes) and that can require crafting communication plans while the site is burning down
Details This is a W-2 position that starts at $15/h. We aren’t sure how many hours this position will take up, but anticipate at least 10-20 hours a week while ramping up.
This is a remote position, with schedule flexibility (feel free to work at 3am!) and a friendly team to work with. This position does not require any travel.
This position does not include benefits (health insurance, life insurance, etc), however we are investigating how to create a benefit pool as we grow the team again in 2021 and beyond.
Interested? Send your resume (no cover letter needed!) to [email protected] 💖
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"while the site is burning down"
[plays Burning Down the House] :')
Ooh, this is a nice development, for expansion of the team. I'd love to take a crack at applying but not US-based. Looking forward to seeing who gets chosen.
I haven't had my resume on hand for a few years now because my body is ✨broken✨ but I might need to dust that baby off! What an exciting opportunity.
I hope some day you'd be able to open up jobs to Canadian residents (and beyond)!
In the meantime, good luck to the applicants! ^^
Why am I canadian, once again :(
This is awesome to hear! I hope you find the perfect manager and looking forward to a more cohesive, solid communication from staff!
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What a lovely opportunity! Not applying myself, but I am excited to even see paid position opening up here and the goal of opening up communication even more.
And now I must look into Notion because I'm always looking for these types of things and haven't found one I am completely in love with yet xD
Just a note: We're meeting with some ✨ corporate attorneys ✨ very soon to discuss how to better support and hire non-US folks, even as contractors. The laws are different in every country, so we're going to use some billable hours on it.
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Aw man terrible timing for me as I'm just starting a new product management job in a few days! But if you ever want someone in product who can also code (not my primary focus but hey I have a comp sci degree for a reason) I'm someone who can pitch in a few hours voluntarily at sporadic intervals.
Ah the down side of being non-US based...I used to be a Social Media Coordinator so this would be right up my alley...even unpaid...lol
Good luck to all applicants though...😊
As a user I'm thrilled to see this position. I think it will be very good for the site in general and really look forward to seeing how it will turn out.
As a Canadian, I'm both sad and relieved that I can't apply!
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Hopefully one day it opens up to Canadians I already work with a different tech company would love to work with Subeta, Ive been on this site for ages.
Dang, Neo got a community manager hired, now subeta's getting a community manager, everyone gets a community manager!
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Even though I'm currently in the US, I have plans to move to Canada to be with my husband hopefully within the next year or two, otherwise I'd take a crack at it. Best of luck finding someone and good luck to applicants! :)
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Huh. I'm oddly qualified for this, I use notion in my day job and I'm pretty good at communicating. I'm decent at communicating, 6 years of customer service and a year in dispatch. I might apply if they don't look at my post history.
[Flower=koharu]
Don't worry, we've all got skeletons in our post history :P
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You would be perfect for this!! And to anyone else that reads this: I couldn't be more serious. She would be amazing in this position!!
I'd love to apply for this; I'm a veteran of this site, have infinite free time, and have had several positions in school and on another site like this one (not staff, like a consultant to the staff) that delt with communication between authority figures and those they athoritate. But as a disabled person I've never had to have a resume. I wish there was like a template to fill out.. maybe I can do a little research and see what I can scrape together.
Ooh! I have been watching hesitantly over the years while job listings were posted, and am thrilled to see one I actually qualify for! I have had a love for computers practically my entire life, and been a part of Subeta since 2008! My communication skills are on point, too! What a great way to spend MORE time on a site I love! <3 Resume sent! :3
There are tons of great resources online for resume templates! Even programs like Microsoft Word or Apple Pages have pre-made templates to start you off! As someone who can't apply for the job (not US), but has many resumes under their belt, I'd be happy to help you out if you have any questions! ^^