Replies

Jan 4, 2017 9 years ago
Babe
User Avatar
Couple

Hi! Sorry if this is in the wrong area, I wasn't entirely sure where I should post it. I've been having some trouble with broken item images on just about everything. I cannot preview any wearables, it remains blank with a small box with an X at the top. Is anyone else having this problem? I've redone my avatar several times and converted it, but still running into this. Any help is appreciated, thanks!

Here's a photo if it helps! :D

[Tree=Babe]

Jan 25, 2017 9 years ago
Spotlight Champion
Destiny
User Avatar
Dexter

Are you still having trouble with this? (sorry I am trying to catch up on the boards)

Dexter by

Jan 26, 2017 9 years ago
Babe
User Avatar
Couple

yes I am, I've used Firefox and chrome on 2 different computers and on my phone as well. Thank you for responding!

[Tree=Babe]

Jan 31, 2017 9 years ago Official
Spotlight Champion
Destiny
User Avatar
Dexter

I did want to let you know that I have reported this. In the meantime, do you have any add-ons or pop-up blockers that may be preventing these from showing? Also do you have any custom CSS that you are using?

Dexter by

Feb 1, 2017 9 years ago
Babe
User Avatar
Couple

I appreciate it. I do not currently have ad blockers on my phone, where I still experience the problem. I do however have it on my computer, but will try and remove it to see if that changes anything.

[Tree=Babe]

Feb 23, 2017 9 years ago
PastelStrawberry
is bright-eyed and bushy-tailed
User Avatar

I know this is an older thread, but I wanted to mention that this has been happening for me since account creation as well. Some groups of items (shoes, bracelets, rings, some wigs) do show up in the preview, but with no avatar. I have never been able to view any torso items. I am using Chrome on Windows 10. I tried turning my Ad Block off and clearing my cache, but it didn't seem to do anything.

I can screenshot if needed! <3

Feb 23, 2017 9 years ago
Babe
User Avatar
Couple

unfortunately I am still experiencing this problem as well, even on my phone with no ad blockers

[Tree=Babe]

Feb 23, 2017 9 years ago
Spotlight Champion
Destiny
User Avatar
Dexter

Unfortunately all I can do on my end is report it. If I hear anything I will let you know.

Dexter by

Mar 13, 2017 9 years ago
Star Captain
Nicola
User Avatar
Moo

I'm having the same issue since account creation. I'm on windows 10 and chrome. Have also tried microsoft edge and firefox.

Image here: http://imgur.com/a/7yE0Y

forum art by the lovely

[box=#52b5b5] • [font=romana]wlcw shop •[/font][/box]

Mar 14, 2017 9 years ago
Magique
is INCONCEIVABLE
User Avatar

I'm having this issue as well on Chrome, thanks for any updates!

Mar 16, 2017 9 years ago
Jessica
User Avatar

Item previews are broken for me on forum posts. Using Chrome

Mar 27, 2017 9 years ago
Fiori
is Melody's Little Helper
User Avatar

I have the same problem, just some kind of itens shows up to me, but there's a lot that doesn't show up and the ones who shows don't have the avatar image with them. My friend who have a really old account tried to log in in the same computer I use on firefox and all the item's previews shows for him with avatar and everything, so I guess the problem is with my account.

Jul 2, 2017 8 years ago
Spice
User Avatar

I know that this has already been reported, but I am also having this issue. I'm using Chrome on Windows 10 but have also tried Firefox with no extensions. I've attempted converting my avatar and resetting it to default. I've also tried clearing my history, cache, and cookies but nothing works.

Jul 4, 2017 8 years ago
baelien
has a dragon
User Avatar
Starleek

Also having the same problem... using my iPad. It works on hair, eyes, lips, shoes, handheld Items, and SOME backgrounds but I hardly ever see tops, bottoms, or dresses.

Jul 27, 2017 8 years ago Official
Bug
User Avatar
Segfault

Hello everyone. I'm looking into this now.

The next time you see this happening, could you please try and do the following:

  1. Right-click the broken image you are seeing in the hover. (This is usually a box with an X in it.)
  2. Select "Copy Image Address"
  3. Paste it here for me, and let me know which item it was for.

Finally, a couple questions:

  1. Does this happen to the same items each time, or is it random (like one day an item will be broken, but later that same item will work)
  2. Do you see the wearable images broken anywhere other than item hovers (for example, when using the wardrobe)
  3. Do you use Subeta over SSL? (That is, when you browse Subeta, does your URL say https in front or just http without the s)

Pinging and as I think this is the same issue you guys reported here: Issue with previews not appearing

🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights

Jul 27, 2017 8 years ago
Flying Ace
Speiro
User Avatar

- This thread might help you:


Jul 27, 2017 8 years ago
Bug
User Avatar
Segfault

Thank you so much! I'm so bad at finding things on the forums.

The questions I asked above though, answers would still be helpful! I notice someone on the other thread posted some of the broken image URLs, it would definitely help to see if the users here are experiencing the same thing.

🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights

Jul 28, 2017 8 years ago
baelien
has a dragon
User Avatar
Starleek

Hey there! So 1) it does happen with the same items each time, which are usually pants, tops, & dresses 2) I'm just having trouble with the item hovers, everywhere else is fine. 3) for me it's https, and I also use an IPad if that helps.

Jul 28, 2017 8 years ago
Spice
User Avatar

Here's an example of a preview that isn't working for me:

https://img.subeta.net/avatars2/_shoulders_delish2017_seaglass_scarf.png

When I attempt to go to the url I end up at a page that says this:

Quote
404 Not Found</p>
<p>Code: NoSuchKey
Message: The specified key does not exist.
Key: avatars2/_shoulders_delish2017_seaglass_scarf.png
RequestId: 4AA06D4C98976F93
HostId: withheld
An Error Occurred While Attempting to Retrieve a Custom Error Document</p>
<p>Code: NoSuchKey
Message: The specified key does not exist.
Key: error.html

  1. It's always the same items.
  2. It's only item hovers.
  3. Subeta is always https.

Also, even when an item DOES show up, my avatar never does.

Jul 28, 2017 8 years ago
Bug
User Avatar
Segfault

Huh, your avatar never shows up ever? Do you think you can try and get me the broken image URL it's trying to use for your avatar base in these previews?

Thanks everyone for the extra info, hopefully I can get to the bottom of this soon.

🐝 ☕ bug (he/him) | your friendly neighborhood code wrangler. stay in the loop! join and check out the latest admin post highlights

Please log in to reply to this topic.