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Jan 24, 2024 2 years ago
Saturnine
wants to believe
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Fearleading

Is the cut from PayPal so severe it's not worth trying to get it fixed and get the income back? The 5$ option takes what, 2$?

S-F
[flower=saturnine][tot=Saturnine]

Jan 24, 2024 2 years ago
Draken
is lonely
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Im honestly beginning to think they dont care if paypal is working, I mean its going on what 5 months now?

Jan 24, 2024 2 years ago
Chrysariel
is magical
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Khan

Really frustrating.

=<^.^>= Wishlist Come check out my shop! Always willing to haggle if the price is right.

Jan 25, 2024 2 years ago Official
Keith
is sweet
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Eradication

I hope it's clear that we aren't ignoring the issue, you not being able to spend money means that we don't get your money. That's a lose/lose. I apologize for being quiet, there just hasn't been anything to report other than "waiting for someone to email me back". I'll keep the thread updated more often, especially if there is any movement or forcing toward their newer tool, that I'm not a fan of. If you can buy CSC with any other method than paypal, I'd recommend doing that for now.

We, right now, process those payments through a third party processor called Braintree. Not to get too into Silicon Valley Politics, but that company was bought at eBay when they owned paypal, it was spun off when Paypal was, and then purchased by Paypal and then it was... absorbed? by Paypal, and now it looks like it's probably going to be discontinued in favor of their PayPal Checkout product, which takes paypal as a first tier payment and lets you give them your credit card information.

I don't like that option. I would like PayPal to be a single option, the same as Apple Pay or credit card, not needing to give them (a very shady company) your details to pay with credit card.

Unfortunately, they make that really difficult. Braintree sends information in a way that adheres to standards that Stripe (and most other payment processors) also follow.

There is still the Paypal integration in braintree, that allegedly works, for now. Except it clearly doesn't. I've been waiting on a response from our rep there, and will reach out again, and hope we can get it turned back on. I'm still not super comfortable with paypal checkout as an option - but if it becomes the only option i'll let y'all know the amount of time I think it'd take to implement it, and the warnings / precautions I'd like to have in place.

💖 ✨ 🤗

Jan 25, 2024 2 years ago
JackyMedan
is a spooky scary skeleton
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Illyusha

Idk of this is related to this issue, but i got the email from PayPal that i got charged for my subscription as usual on the 24th, and yet it didn't get reactivated for another month here, so now it expired and i no longer have gold account privileges etc. Is this bc of this paypal thing or bc you didnt update the bonus item yet?

Jan 25, 2024 2 years ago
Daisymoomoo
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DaisyMooMoo

I also had the same issue being charged yesterday and I no longer have a gold account either- I’m in the U.K and been doing it this way for years- and this has never happened before!

Jan 25, 2024 2 years ago
Glory
is a bad omen
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Kovuki

I was also charged on the 24th and my subscription wasn't reactivated as well. Hoping this won't be a huge issue for even more folks.

Jan 25, 2024 2 years ago
Mackenzi
did the monster mash
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Mackenzi

Quote
I hope it&;s clear that we aren&;t ignoring the issue

I don't think that's been clear at all, Keith. Thanks for leaving a comment at last. From a user standpoint it seems like if PayPal is someone's only option and they chose to use it knowing the risks, can't that be a viable option? Especially if the downside is not spending anything on Subeta at all?

Jan 26, 2024 2 years ago
FENNEC
is on cloud nine
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I hope has an alternative, just incase.

Jan 26, 2024 2 years ago
Norn
needs a vacation!
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Grieco

Quote by Mackenzi

I don&;t think that&;s been clear at all, Keith. Thanks for leaving a comment at last. From a user standpoint it seems like if PayPal is someone&;s only option and they chose to use it knowing the risks, can&;t that be a viable option? Especially if the downside is not spending anything on Subeta at all?

I totally agree with everything in this post.

Also I don't get it entirely. I use paypal a lot, also on US sites. I have never been asked for my credit card details. Maybe it's something US specific?

🔔 🎄 🕯️☃️

Jan 26, 2024 2 years ago
NEVER feed
BoaConstrictor
after midnight!!
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SapphireSeasGoddess

I agree, that in Europe paypal has been the new and safe money transaction option instead of very expensive cards for maaaany years. For the tiniest and also huge expenses. They are very consumer friendly and reliable, always send purchase information. Every online shop accepts paypal payments nowadays.

Mar 23, 2024 2 years ago
Shaifu
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Goom

Half a year now...

[img align=center]https://i.imgur.com/5ujwEfy.png[/img]

My Wishlist

Mar 24, 2024 2 years ago
Draken
is lonely
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beginning to think Paypal doesnt really care to solve this issue

Mar 24, 2024 2 years ago
Saturnine
wants to believe
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Fearleading

Quote by Saturnine
&quot;We had a Black Friday sale, and got x% less revenue than last year, because our users couldn&;t use the PayPal widget, and PayPal isn&;t interested in troubleshooting with us after this problem has persisted for 2 months&quot; would do wonders on Twitter or TrustPilot.

"We have been unable to take PayPal payments for 6 months. As a small business, this hurts us. PayPal is still not interested in troubleshooting with us after 6 months of lost revenue."

S-F
[flower=saturnine][tot=Saturnine]

Apr 7, 2024 1 year ago
NEVER feed
BoaConstrictor
after midnight!!
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SapphireSeasGoddess

I'm unable to understand, how it can be, that subscriptions work like a charm (knock on wood) but direct payments don't. Also, as said before, why does Subeta not just simply open a new paypal account and start from scratch?

Apr 7, 2024 1 year ago
Kale
is a Time Lord
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I'd honestly prefer that tab to buy CSC be removed at this point

Apr 25, 2024 1 year ago
Norn
needs a vacation!
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Grieco

Seven months since this thread was started (the issue started a while before that). Three months since last feedback. Blame it all on Paypal.

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Apr 25, 2024 1 year ago
Saturnine
wants to believe
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Fearleading

Yeah I'm sure there's other things in life that are easier to solve and more pressing but I can't help feeling it's just "Ok, we'll wait" when you really have to press and push against PayPal to get them to do anything.

but it's not looking like a concern, so , I can keep hoping someone can trade me!

[edit]

I got about 3 Fairy Golds from very kind people, so thank you!

S-F
[flower=saturnine][tot=Saturnine]

Apr 26, 2024 1 year ago Official
Dill
is practically pickled
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Caiman

Quote by Kale
I&;d honestly prefer that tab to buy CSC be removed at this point

CSC can still be purchased through Stripe, which accepts credit card, debit card, I believe e-check, Apple Pay, and Google Pay.

Yeah, PayPal not being a payment option is still ... PayPal. The ball is in their court. Sorry, guys.

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Apr 27, 2024 1 year ago
Norn
needs a vacation!
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Grieco

Quote by Dill
[quote=]
CSC can still be purchased through Stripe, which accepts credit card, debit card, I believe e-check, Apple Pay, and Google Pay.

Would you let me know where to find that option, ? On new new Subeta I see only Credit Card or US bank account (it says powered by Stripe but no other options). On this site, well, Paypal.

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