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Nov 16, 2021 4 years ago
dragonrider88
has a dragon
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Kwixis

I'm still getting logged out constantly... just saying.

Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup!

Nov 17, 2021 4 years ago
Isabella
is a DANCING QUEEN
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I'm trying to use the wardrobe and am getting logged out like every 30 seconds, it's just straight up unusable right now.

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Nov 17, 2021 4 years ago
NEVER feed
BoaConstrictor
after midnight!!
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SapphireSeasGoddess

Just logged out/in to see the monthly subcriptions, clicked on the forum FAQ's link and already couldn't see postings! So this short being logged in problem continues. This is getting old.

Nov 17, 2021 4 years ago
Taarna
is made of stardust
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Kamisama

It seems like they'd rather try out a new feature in the wardrobe than fix what's still broken.

Want forum points? Better make sure you post within 30 seconds so you don't get logged out. Guess I can forget getting anything from the forum shop for Lumi.

Never had to log out and back in again... just can't stay logged IN. No one is even giving us any updates, which I guess is just par for the course these days.

Nov 17, 2021 4 years ago
Isabella
is a DANCING QUEEN
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New features in the wardrobe are great… if we can use the wardrobe. I currently can’t access it at all because of the login problems.

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Nov 17, 2021 4 years ago Official
Keith
is sweet
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Eradication

Hey everyone -- checking in on this topic again. We are working on this and pushed a fix a few days ago that we thought solved this :( Unfortunately, it isn't the case.

While we're working on new wardrobe features, we're also pushing backend changes that include attempts to resolve this.

Also, to be clear, this isn't something that we just randomly decided to do. The login authentication system on Subeta was 15 years old and didn't adhere to what browsers consider best practices for cookies (little files that live in your browser and tell it that you're authenticated) and would have just stopped working completely in 2021, so we made moves to use the new login system. Unfortunately having the state of the site be between both is not ideal, and has created issues across browsers / user types.

I am still (daily) with trying to figure out this problem.

💖 ✨ 🤗

Nov 17, 2021 4 years ago
boy
is zombrainy
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Apocalypse

Thank you for working on this, it's a very debilitating problem. :( Also want to report that I can login with no problem if I use incognito mode (mobile Chrome), which is really nice.

[tt]art shopcw shop[/tt]

Nov 18, 2021 4 years ago Official
Keith
is sweet
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Eradication

Do you mind listing what browser extensions you use when not in incognito? Or if you're feeling incredibly generous with your time, disabling them one by one to see if one of them is causing the issue?

💖 ✨ 🤗

Nov 18, 2021 4 years ago
boy
is zombrainy
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Apocalypse

I'm having problems on mobile chrome from my phone, so no extensions. I'm also getting this message now after pressing the login button:

Quote
{"message":"Unauthenticated

[edit]I also tried logging off the regular site before attempting to get into the new.subeta which didn't work

[tt]art shopcw shop[/tt]

Nov 18, 2021 4 years ago
HYPEBEAST
is cooler than cool
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Okay it finally happened. New.subeta won't let me in anymore

EDIT: okay it eventually logged me in >_>

* BUYING! *

Nov 23, 2021 4 years ago
Chie
is the spice of life
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I have to refresh after entering login info and clicking login otherwise it will consciously load forever also, it's extremely frustrating that I have to do this constantly every time to get the forums to load (like legit it will only last for a few minutes before I have to log in again) 😔 like everyone else, it won't stay logged in no matter what

edit: i've noticed the same thing happening with wardrobe, which is even worse, i literally can't spend more than like 2 minutes trying to do anything in wardrobe before nothing will load and i have to login, making it extremely tedious to even attempt to make a HA , i've only been using it to search for items and it's like pulling teeth (not to mention, my many outfits still showing up blank/can't delete)

another edit: i realized that forums seem to load ok in edge? but still completely fucked in chrome

[font=georgia]

❥ ✦[/font]

Nov 24, 2021 4 years ago
DimDim
is hopelessly romantic
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same here, site no stop load, login only after refresh

[img align=right]http://i.imgur.com/2wJsgJb.gif[/img]

Nov 25, 2021 4 years ago
Isabella
is a DANCING QUEEN
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Still can’t use the New Subeta parts of the site at all unless I’m on mobile or in an incognito window on desktop; the former is reliable for keeping me logged in but incognito I still have to re-log-in some times. Non-incognito, I’m still getting the endless loading that never logs me in.

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Nov 26, 2021 4 years ago
HatterLi
is made of stardust
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Hatrix

When I try to log in to New Subeta it takes about a dozen attempts then kicks me out as soon as I do one thing on subeta (post to the forum, add to my wardrobe, update an achievement, etc.)

Chrome Version 96.0.4664.45 (Official Build) (64-bit)

"Doing a handstand causes gravity to pull ideas downward from the head, allowing you to think better." - Bridge
Holiday Actions | [tp=HatterLi] | [egg=HatterLi] |
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Nov 26, 2021 4 years ago
Taarna
is made of stardust
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Kamisama

Today is especially bad, but that doesn't mean there haven't been other bad days. The updates should've been rolled back when this issue first started until the issue can be isolated and resolved.

And yes, it's the same as others. I usually have to refresh the login page -first it starts as a white page more oft than not and then it will just sit and spin, not logging in, until I refresh to which it will say I'm already logged in or really bad days like today, I will have to login again, refresh and see that message about being logged in already.

Nov 30, 2021 4 years ago
red5luke
needs a vacation!
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MurdocIsGod

I know this is still an issue, but it does seem to be getting worse. I am constantly getting logged out of New Subeta when trying to access my wardrobe, as well as the forums. If I want to look at my Held items in wardrobe, for example, if I want to go to the next page, it won't; it just freezes on the current page. When I refresh, it shows I'm logged out.

As for the forums, almost anytime that I post I get logged out. I have seen others post in the Wardrobe Issues subthread with these issues as well.

I'm using Chrome and it's up to date. Clearing history didn't help.


[flower=red5luke]
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Dec 1, 2021 4 years ago
dragonrider88
has a dragon
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Kwixis

I'm still having issues as well and like the others have said, it's getting worse again where I'm only logged in for about a minute before I'm logged out again. Chrome and Windows 10

Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup!

Dec 1, 2021 4 years ago
Isabella
is a DANCING QUEEN
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I literally can’t even get to the login page; the button to log in is not a button that links to anything.

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Dec 2, 2021 4 years ago
Diana
is THE item hunter!
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Tian Shi

So for quite a while I've had issues using new subeta from my cell phone. I have to log out and log back in every single time I want to load the forums, even if it was only a few minutes prior. Or to see previews.

And now it's happening on my PC. I'm using the latest version of Chrome on both cell phone and PC.

Come chit chat with Di and Kat! Be sure and join our forum group for pings: DiKat
[b]

Dec 3, 2021 4 years ago
Castiel_Angel
is forever on a quest for more pets
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This is getting ridiculous....At first the problem was because I was using an old username and password save and it worked when I switched to the new one, but now it won't even log in with the new one! I want to change my avatar for luminieve but it's being stupid! PLease fix it!

Edit: Wow ok suddenly it worked what the hell....that was just weird

[img align=center]https://media.tenor.com/Q92pRIuvmwcAAAAM/rolimbox-okarun.gif[/img]

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