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We are testing out a new <a href=/tickets.php>Ticket System</a>, for answering user problems :D Instead of heading to the help page and sMailing a user admin, you'll now fill out a ticket and get help from someone online :)
There are categories for just about anything, when you try to <a href=tickets.php?act=create>create a ticket</a>, so just choose one and try to be as clear as possible.
This should help cut down on the work of the UAs (Since a lot of people sMail every single one, and when they try to help they realize that someone else is helping) and it helps keep everything in one area. If a UA is having trouble, they can simply transfer the entire ticket to another UA (or a higher staff member, myself included) to help the user out.
This is not a place to report bugs, <a href=/forums/?act=forum&forumid=37>this</a> is still where you do that. :D