Subeta -

August 28, 2008 8:38 pm

<center></center>

We are testing out a new <a href=/tickets.php>Ticket System</a>, for answering user problems :D Instead of heading to the help page and sMailing a user admin, you'll now fill out a ticket and get help from someone online :)

There are categories for just about anything, when you try to <a href=tickets.php?act=create>create a ticket</a>, so just choose one and try to be as clear as possible.

This should help cut down on the work of the UAs (Since a lot of people sMail every single one, and when they try to help they realize that someone else is helping) and it helps keep everything in one area. If a UA is having trouble, they can simply transfer the entire ticket to another UA (or a higher staff member, myself included) to help the user out.

This is not a place to report bugs, <a href=/forums/?act=forum&forumid=37>this</a> is still where you do that. :D

December 31, 1969, 7:00 pm by

I didn't read all the comments, but did anyone notice this sounds like LiveJournal User Support, which is totally cool.

December 31, 1969, 7:00 pm by

Looks like a good idea. I hope it turns out great.

December 31, 1969, 7:00 pm by

I just wanna say the ticket system worked beautifully, at least on the user end! I submitted it and it was taken care of asap.

And theres a comment section after you submitted your ticket! I had no idea you could do that, made getting updates and communicating much easier.

December 31, 1969, 7:00 pm by

Ggrrrrr I accidently post a blank comment sorry.

Since I am here though I can't resist the urge!

Oh, I've got a golden ticket! =P

December 31, 1969, 7:00 pm by

Sorry, my previous comment got posted before I had finished writing xD;

I remember having a problem a while back and smailing ONE UA and being helped a few hours later, so I can't complain about the UAs' help :')

There is one thing I don't understand: with this system users will also be able to help out other users...? O_o

I hope this works well for everyone, I don't want what Phantom said to happen here...

December 31, 1969, 7:00 pm by

I remember having a problem a while back and smailing ONE

December 31, 1969, 7:00 pm by

Hmn..... I don't think this is a good idea. It reminds me of the system wajas have, and it takes forever for a mod to solve things. One time, it took me four months AND to have the same problem occur again to get an automated message from the mods there. x;
I don't think this is a good idea.

December 31, 1969, 7:00 pm by

LadyTogemon theres lots of things that qualify as a bug and also as something you should not post in the bug forum (glitches and dangerous things that shouldnt be shared) or help regarding things that arent bugs but are account specific and so forth :3

December 31, 1969, 7:00 pm by

This also fixes the issue of not knowing who smail about your problem. I'm very careful when it comes to reporting issues and I spent a whole day trying to figure out who to smail...

December 31, 1969, 7:00 pm by

Damn, No more harassing cardale.

Now I have to find new reasons to message you Kevin bb

December 31, 1969, 7:00 pm by

Lovely! Thanks! =D Didn't know there were users who wrote to all UA for the same problem...that's just...uhm...cough xD

December 31, 1969, 7:00 pm by

Great idea! Now I don't have to worry about figuring out which UA is online when I need to contact someone. =)

December 31, 1969, 7:00 pm by

Hey this might work well.. Cool idea

December 31, 1969, 7:00 pm by

kewl! justwhati needed

December 31, 1969, 7:00 pm by

I think another good part about this will hopefully be a reduction in complaints about favoritism. You get the UA that the ticket gives you, and that's a GOOD thing.

December 31, 1969, 7:00 pm by

This should work well. :]

December 31, 1969, 7:00 pm by

cool. this sounds like a good thing ^^

December 31, 1969, 7:00 pm by

Neat idea What sort of problems do people contact the UAs about, if not about bugs?

December 31, 1969, 7:00 pm by

Awesome idea!

December 31, 1969, 7:00 pm by

Hey good idea!!! If i have a problem then the " Ticket" is the answer!!!

December 31, 1969, 7:00 pm by

hey alright I feel like if I do have a problem it will be taken care of asap xD yay for adopting the ticket system 5 stars !!

December 31, 1969, 7:00 pm by

I hope this works well for everyone - nice idea! I just dont get people - why smail EVERY UA? That just wastes their time AND yours. I had no idea. Patience is a virtue, folks. Glad ya'll came up with a way to cut that out.

December 31, 1969, 7:00 pm by

I really hope this system works out

December 31, 1969, 7:00 pm by

Seems like a nice concept :3 Hope it works out!

December 31, 1969, 7:00 pm by

brilliant idea!

December 31, 1969, 7:00 pm by

Great idea! When I've had to get help I've gone to each one's profile to see if they're around. This way you just fill it out and know you'll get the help you need by whomever. The only drawback I can see is a lot of people have their favorites and would like to stay with that one person. Other than that, this should work out really well for everyone.

December 31, 1969, 7:00 pm by

Cool idea. Hope it works out.

December 31, 1969, 7:00 pm by

The kink of showing up at the top of the page is now fixed I assume? Outside of that I liked the idea and hope that it works as well as we are thinking they will. Perhaps now people will have to find another excuse aside from the UA playing favorites/picking on me one.

December 31, 1969, 7:00 pm by

Well I went to send a mail and there was a little box at was top of the mail thingy saying 'If this is a user-admin related issue and not a personal sMail, please use the Ticket System instead. ' Iguess that sorts out that problem then. xD

December 31, 1969, 7:00 pm by

What a great idea! thumbs up

December 31, 1969, 7:00 pm by

OOh good idea!!

December 31, 1969, 7:00 pm by

Whatever helps you helps us

December 31, 1969, 7:00 pm by

Sorry.. just some Cardale love.

December 31, 1969, 7:00 pm by

And keep in mind User Admins are trained to answer your questions.

Do you imagine the chaos that would happen, if all users could reply to these?

December 31, 1969, 7:00 pm by

Nono, I'm greedy.

December 31, 1969, 7:00 pm by

Good Idea Keith! Hope it all works out!

December 31, 1969, 7:00 pm by

sounds like a good idea to me...i hope this is eventually put into practice fulltime...

December 31, 1969, 7:00 pm by

Then he should still be claiming tickets

Share the cardale!

December 31, 1969, 7:00 pm by

But... butbutbut Cardale is too awesomely helpful.

December 31, 1969, 7:00 pm by

You can try smailing me and seeing. I dont think it keeps you from mailing altogether, since some of us are rather chatty

December 31, 1969, 7:00 pm by

Rasputina - You said you will get notified ifmailing a UA, but what if just idle chat, will you still get the message?

December 31, 1969, 7:00 pm by

I'm sure you can still mail a UA (after all people are friends with them) but they'll probably just direct you to the ticket thing if you mail them with an issue.

December 31, 1969, 7:00 pm by

Hope it'll work out x) Good concept.

December 31, 1969, 7:00 pm by

calmtears - There should be an event that tells you not to mail UA's with this kind of thing anymore when you try to smail us

December 31, 1969, 7:00 pm by

The UAs have to tell you to fill out a ticket when you sMail regarding an issue, now.

December 31, 1969, 7:00 pm by

KamikazeKiel - What if someone reports a user and that user tries to pick up the ticket? Probably not a good idea in the long run. People can still help each other via the help forum. This is for official stuff that needs UA attention.

December 31, 1969, 7:00 pm by

that seems like a good idea! I hope it works!

December 31, 1969, 7:00 pm by

How are you going to stop people from mailing UAs?

December 31, 1969, 7:00 pm by

Alright, thanks for clearing it up guys I'm really liking this idea now! I know it was very frustrating trying to find someone who was online to get help sometimes.

Use @username to mention someone. Supports markdown formatting.

Logged Out

Leave a Comment