Hello all, Alex here.

First off, let me say happy new year to everyone! I really enjoyed my holidays this year, and I hope you did too.

That said, I'd like to make a new years resolution of sorts. Just prior to Christmas, our "recode" version of wardrobe was opened to Gold Account holders for beta testing, and will probably officially replace the old wardrobe before the end of January.

The Recode is a total replacement of Subeta's programming and is absolutely vital to ensuring that the site can continue to grow. The problem is that we're already feeling these growing pains. Recode will eventually fix these, but only when a substantial part of the site is running recode programming. I don't want to wait that long, and I'm sure you don't either.So I'm beginning a "stability project" for Subeta, of which recode is only a part. The stability project will address issues in Subeta's code, servers, database, and handling of downtime. The goal: 99.9% uptime/month by Dec 31st, 2009. I think we can make it!I won't go into much detail about the project here, but I will list some key points:

* Automatic recovery from SQL lockups: This is actually already working. You may have noticed (I hope you have) that the site doesn't go down for hours at a time now. The lockups are now detected and the database reset automatically, within minutes of it happening. No more waiting for Keith or myself to notice the problem and correct it.

* Tune-up of Subeta's old code to reduce the load on the database and eliminate "bottleneck" points that cause lockups.

* Changes to old code necessary to support running the site on a MySQL master/slave system instead of on just one database server.

* Downtime tracking and reporting! We'll need to keep track of when and how long the site is down to measure progress.

* And many more small changes that I hope will make a big difference!


None of this can happen overnight, but expect to see things gradually improve over the course of 2009, starting soon! Thanks so much for being patient with us in the meantime!I hope that was simple and understandable enough.<br />

I'll address a couple of FAQs:

Will this delay the recode (much)?

Yes, but like I said, better to fix the problems now rather than wait for recode to fix them later. It shouldn't delay it by much though, recode is part of the stability project and ultimately the goals are the same.

That sounds nice, how can I help?

I may have need of some testing volunteers eventually, but for now please just be patient with us.

Why haven't you done this sooner?!

Really, it is a work in progress. Up until now though, there really has been no yardstick for progress made, other than "we had a lot of database problems this month," etc. The idea of the stability project is to attain a stability goal (99.9% uptime/month) by a deadline. With the ability to measure downtime, we will be able to focus our efforts on those activities that are having the greatest effect, which often are not the ones you'd think would.

Does this mean you will be fixing the ______ bug?

Most likely, current bugs will be fixed when their area of the site is recoded, unless they are related to stability problems. As it is, it is hard to tell whether bugs are caused by bad coding or simply what I call "server weather conditions" (e.g. high load causes a mysql connection reset in the middle of an attempted trade), which are more difficult to track down.

As always, we really appreciate your patience and support. Without you guys, we wouldn't have anyone to do all this work FOR!

December 31, 1969, 7:00 pm by Xenalicious
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I had to start over on my item hunt because of the dowtime. But, i am not crying about it. I will live. Keep up the good work and hopefully we will see smooth sailing soon! ^^

December 31, 1969, 7:00 pm by dithoricki
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I'm really glad and appreciate what you are doing for the site ^^ but it seems that the downtimes come more and more frequent. Before they came now and then and lasted for hours. But I was ok with that since they didn't occur often. Now though the downtimes feel like they come every 5min and are really really annoying even though I'm glad that they only last for like 5min.

December 31, 1969, 7:00 pm by noc
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it's been more downtime in separate shorter events

December 31, 1969, 7:00 pm by bambi
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i am very appreciative of the update, i've been waiting for one. D; however, it really is annoying to try to do a quest and get stopped in the middle every time by a MySQL error. especially since i support the site financially :/ i would have bothered beginning to purchase GAs a while back if the site was more stable...however, i understand, and i can't wait until the recode is finished. thanks for all the work everyone is doing on it. (:

December 31, 1969, 7:00 pm by Alchemy
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Thanks for the update guys.

December 31, 1969, 7:00 pm by Deleted User

Good luck with fixing the problems guys

I'm sure that they will reach the requirements a few months before the deadlines, I have confidence in them!

December 31, 1969, 7:00 pm by Voodoo_855
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Thanks a ton for explaining and everything!

December 31, 1969, 7:00 pm by Deleted User

Lol, this recode has taken about a year now. I don't think there is much point, really.

December 31, 1969, 7:00 pm by DaBluMeanie
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alx - you are too wonderful for words

December 31, 1969, 7:00 pm by mitzelpic
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Thank you Alex, and thank other staff that are trying to address these negative comments sparsely interspersed with all the ones with kudos to you. I love this site, and believe me, I've been on others before now. I was blessed the day someone told me about Subeta. I am here for the duration...until you stop running the site, or until I stop running...whichever comes first. As I'm going on 66 yrs of age, I might reach the finish line before the site does. LOL!! Thank you for being so prompt and thorough with your notices to us, as quickly as you know something concrete to tell us.

December 31, 1969, 7:00 pm by Tate
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i will volunteer and thanks subeta for the early notices and thats why we love you

December 31, 1969, 7:00 pm by Lauralove
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Humorless= Thank you for saying that!! I agree 100%

December 31, 1969, 7:00 pm by humorless
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In regards to some previous comments--This site is spectacular at informing their users about what's going on and they really don't have to at all; regardless of whether or not you feel entitled to it because you choose to pay real money. Subeta kind of spoils their users with things and instead of being grateful people push for more. They don't only tell us what they're planning to do but go into details and simplify it so everyone can understand. I think it's marvelous and although it's always easy to demand more and want more I don't think everyone should go as far as complaining as response to a news post that is showing how they plan to improve the situation.

And even though the site may have its 'hiccups' frequently, I'd rather that for less than 5 minutes than have it happen once or twice for hours. Luckier yet that major problems get fixed when they're caught not 10 hours later when it's a business hour like most other places.

And I think some people are blaming staff for their own lack of reading comprehension because this news post kind of informed you about everything you're asking about...

December 31, 1969, 7:00 pm by KadoTheCat
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As downtime goes, this is nothing. Thanks for the news post and the good work, and a happy new year to yopu!

December 31, 1969, 7:00 pm by Sopheroo
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LLamma, if Keith or alx made a newspost as soon as the issues showed up, without knowing what was the issue, it would have been like going to the doctor, to be told you were ill.

It's not pertinent at all juste to make a newspost about 'The site is broken'. Our customers deserve better than that, and when we have the information, our boys give the info to them. Complete info.

December 31, 1969, 7:00 pm by AlwaysLeelee
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Wow, so if I went to a store here at home. Spent money on items there, took them home only to find out the next day that the roof of the store crashed in during the night, the store would have to inform me right away of the situation? Get over yourselves about buying from the Cash Shop. You pay for items you want, not to have a part in how the site runs, when it gets fixed or how it will be fixed.

Thanks for the update guys, it is appreciated.

December 31, 1969, 7:00 pm by AROMA
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That's brilliant All the downtime gets annoying sometimes.This is such great news, and I'm sure you'll get all the support you need from the whole subeta community. Good luck!

December 31, 1969, 7:00 pm by Alzirr
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The mere fact that you know how to handle all those server things makes me admire you __ Go, Subeta staff. I'm with you. The occasional downtimes only make me see there's a real world beyond Subeta, lol xD

December 31, 1969, 7:00 pm by Satamoru
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I'm gonna miss that squirral x: It was always fun for me when I spent hours refreshing, waiting for it to go away, and having my mom come up to me asking 'Why on EARTH are you watching a squirral!?"

xD Ah good times. But thanks, as always, for keeping us informed Keith <3 I used to be apart of a site that didn't even inform us when something as important as an owner change occured cough This is one of the reasons I love this site so much ^^

December 31, 1969, 7:00 pm by Deleted User

: the only thing you can do is stop playing subeta, so there won't be that much traffic, as said in all posts alex recently has made, but no one wants you to stop playing, so what you can do is being patient, as alex said in this post

December 31, 1969, 7:00 pm by Deleted User

Yay! Now the stupid squirell won't stay up for hours! I swear, I wanted to shoot that thing. Urgh.

Well, I know everyone wants to help. So do I. Let me know if I can. Together, I think we can all do something.

By the way, thanks for all the help. I, and I'm sure the others agree, it's nice having you guys do this kind of stuff. I mean, I hate that squirell! Next time I see a squirell on the side of the road, and it's in a santa suit, I'm going to laugh at it. Then run it over; but only if it's wearing the santa suit.

December 31, 1969, 7:00 pm by StarGazer772
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Im glad your working on it to but If I cant do my wiz quests them I will get my squirrel poison out for them or get my gun and start shooting I would probably miss everytime but I will be willing to try it

December 31, 1969, 7:00 pm by Naughty
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Well I am glad ya are working on it!! I just hope people do NOT go on rampant squirrel killing sprees!

December 31, 1969, 7:00 pm by StarGazer772
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Me I would rather see no squirrels.

December 31, 1969, 7:00 pm by Opalite
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yay your doing an awesome job!

i would like to see more lively squirrels though the dead ones make me said T_T but im sure u have better things to do hehe

December 31, 1969, 7:00 pm by TwistedMiss
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I can't believe all the complaining and whining over a website. I support the site financially. I like it... I spend my time here. If you don't like the hiccups that go along with that... there are other places online for all of you who don't have a patient bone in your body to go. In the MEAN TIME... Keep up the great work guys. Those of us who matter, are sticking with you.

December 31, 1969, 7:00 pm by Monsoon
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No Llamaa - every time the "squirrel pic" goes up, there's a message underneath it. Most times it's something unique pertaining to the situation at the time. A small message of basically what's wrong and their acknowledgement that they know there's something wrong and are working on it.

Read underneath the pic next time you see it and you'll see what I mean. But no, I don't expect a post in the news every time there's a hiccup. They keep us informed pretty damn often as it is, I think. No need to do a daily update or anything like that.

And to think they need to make a news post as soon as they spot a problem? Again, they don't owe us an accounting of their every move. I think it's better to be patient and wait through it a few days to wait and see what information they can provide us.

You obviously missed my point that they said earlier in this comment section that - and I shall quote Keith now to make sure you get it this time: "We waited until we had information, and a plan." So there could have BEEN no news post prior to this one. Comprende?

December 31, 1969, 7:00 pm by GreenRowan
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Thanks for filling us in, Alex, and thanks to all of you for all the work you do for us.

December 31, 1969, 7:00 pm by panda_cub29
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Subeta team you are doing a really really wonderful job of keeping the site online and I dont mined the down time as I know you are getting all the bugs and stuff fixed ( give you all a pat on the back ) happy New year to you

December 31, 1969, 7:00 pm by Deleted User

The server upgrade in 07 took DAYS....and the unmentionable incident took us down for the better part of weeks. I can handle a few minutes at a time. This is a walk in the park compared to the way it USE to be. And ya know what guys? We stayed because we LOVE the site AND the staff. We get WAY more perks for next to nothing, if not nothing at all, than ANY of the other pet sites. I, for one, appreciate all the hard work. So Thank You~!!

December 31, 1969, 7:00 pm by Deleted User

Raineykins - They acknowledge it in the forums, or the news? I am speaking of the news. Not everyone checks the forums, or knows where to looks in the forums for updates, or for posts from admins, etc.

It would be nice to have a quick news post as soon as someone spots a problem, and not to have to wait several days. That is my point.

December 31, 1969, 7:00 pm by Diana
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My problem is a bit of an emergency and I sent in a ticket and was told to post it in the forums...but if I do then it might cause some serious problems...Azshua said she would relay my issue to a programmer. Any subeta programmer, please help!!

December 31, 1969, 7:00 pm by Deleted User

I like the squirrels

Thanks for the update!

December 31, 1969, 7:00 pm by Monsoon
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Llamaa - they DO acknowledge there's a problem and do the best to give an overall idea of what's wrong every time the squirrel pic goes up. MANY times I've seen messages stating the very basic of what's wrong and that they're working on it. It's not always the same message, so it doesn't seem to be a 'canned' response and coming 'live' from whomever is working on things at the time.

December 31, 1969, 7:00 pm by Jenn
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Thanks for the update. I assumed the downtime was part of the recode plus the extra users online for the giveaway, but it's nice to hear it straight from the people in the know. The squirrels are annoying but at least they aren't lasting hours OR days like in the past. And steps are being taken to improve it, so I can live with it. Thanks again for the update!

December 31, 1969, 7:00 pm by Deleted User

"Pshaw. Call this downtime? When I were a lass we had to complete Saggitarius' quests uphill in the snow both ways. And downtime lasted all winter."

AMEN to that. You young-uns don't know what true downtime is. You expect uptime to be handed to you on a silver platter. Well, when I was a whippersnapper, we had to work our fingers to the bone for days on end in uptime factories just so we could do one wizard quest!

December 31, 1969, 7:00 pm by Deleted User

*Acknowledge

December 31, 1969, 7:00 pm by Deleted User

Raineykins - I don't expect a plan of action immediately, I would just like it if they would knowledge that there is a problem and let us know they are fixing it instead of letting us sit by and wait for days on end.

December 31, 1969, 7:00 pm by ache
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I really appreciate the time you guys take to actually let all the users know what's been going on, what is going on, and what will be going on. I know I say this every time we get one of these posts, but I want you all to remember it. ;o

It's good to know that these errors are being worked on, or will be soon enough. Not to rush y'all or anything, but I'm really getting sick of the sight of squirrels. So much for letting my dog chase them now. xD

December 31, 1969, 7:00 pm by primarily
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Wow. We should totally have a new squirrel item made, something like a... mysql

December 31, 1969, 7:00 pm by Lotus
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Thanks for the update. The new wardrobe is completely awesome, and I'm sure all the users will love it as much as I do!

December 31, 1969, 7:00 pm by Veser
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Keep up the good work! And thank you for explaining this to us.

December 31, 1969, 7:00 pm by Lauralove
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Woah thanks for explaining! And good luck!

December 31, 1969, 7:00 pm by Monsoon
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GreenEyes - voluntarily paying cash for things you don't have to does not mean Keith and the rest "owe" you anything. I'm GA and I paid real money for the first three months worth so far and I don't EXPECT them to tell me a damn thing. The fact that they DO is awesome x10 and I so appreciate it. But I dare say I certainly don't feel a sense of "entitlement" to it.

There's nothing in our GAs that states we are entitiled to an accounting from the staff.

And Llamaa - the reason it took "several days" for them to be able to make a post to us, as Keith mentioned earlier in the comments here, is that it took that long for them to figure out exactly what the issue was and come up with a reasonable plan of action.

Sheesh impatient people. But perhaps I'm more patient since I've been on their side of sites before so know the headaches - and sometimes downright mysteries - that plague any site like this.

December 31, 1969, 7:00 pm by Childstar
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Yeah!! I KNEW if I came back later, I would be able to read this!

December 31, 1969, 7:00 pm by DeathsPoison
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hmm the changes sounds really awesome yet as always there may just be drawbacks so I wish you all the best luck!!! and also thank you for trying to do the best for the site.

December 31, 1969, 7:00 pm by Deleted User

Eek! Sorry for the spelling and grammatical errors. XD

December 31, 1969, 7:00 pm by Deleted User

Don't get me wrong, I am super-gigantically happy that there is now something to kick the site back into full-gear when it decides to take a short nap, but it doesn't help that every 5-15 minutes, it takes one of those naps. Usually write in the middle of me shop pricing, responding on the forums, or commenting someone.

It also took days for someone to tell us what is going on.

I am glad the site is up at least, but I get tired of having to try and remember to copy everything I just wrote before hitting submit, and of having to test on a different page to make sure the site is up at the moment before setting shop prices.

And don't even get me started on Quests.

December 31, 1969, 7:00 pm by kokoMO
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Quote By Miazaki:

; border: 1px solid ; font-family: georgia; font-size: 10;">No one has to inform you of diddly squat. They could just update the pets, and take the site down with no explanation. This is a service to you.
Actually... some of us have spent REAL MONEY in the CASH shop, so yeah... I believe we should be kept informed. tyvm Thanks for the update Alex

December 31, 1969, 7:00 pm by Lisa
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Good luck, Alex! You guys rock! If you need any help, I'm available and willing!

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