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We are testing out a new <a href=/tickets.php>Ticket System</a>, for answering user problems :D Instead of heading to the help page and sMailing a user admin, you'll now fill out a ticket and get help from someone online :)

There are categories for just about anything, when you try to <a href=tickets.php?act=create>create a ticket</a>, so just choose one and try to be as clear as possible.

This should help cut down on the work of the UAs (Since a lot of people sMail every single one, and when they try to help they realize that someone else is helping) and it helps keep everything in one area. If a UA is having trouble, they can simply transfer the entire ticket to another UA (or a higher staff member, myself included) to help the user out.

This is not a place to report bugs, <a href=/forums/?act=forum&forumid=37>this</a> is still where you do that. :D

December 31, 1969, 7:00 pm by asterisk
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I don't like not having control of who handles my issues :/ Otherwise, I like this idea.

December 31, 1969, 7:00 pm by Deleted User

Fantastic! Great idea... now if only I had an need to test it.L

December 31, 1969, 7:00 pm by Laurie
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I can see where this could work for everyone. Good idea.

December 31, 1969, 7:00 pm by Impure_478
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Why not make it so that other users can also help with the tickets? That way, it'll cut down even more of the questions that are asked to the UA's...if that makes sense.

December 31, 1969, 7:00 pm by Autumn_275
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This seems like a really good idea

December 31, 1969, 7:00 pm by Rasputina
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No Seerow, this is where you will submit your problems that you would normally bring to a UA. A UA will take care of it and then close the ticket. This way you dont have to play roulette, trying to find a UA who's online and can take care of your problem.

December 31, 1969, 7:00 pm by JoAnna_119
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It seems to work better than having to sit and click random UAs and see which one (if any) are around lol.

December 31, 1969, 7:00 pm by Keith
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Seerow - this will be the required method of getting help from a UA from this point forward, which is why I think it'll be used.

All staff are notified when there is a new ticket, so it should be answered pretty quickly. (And that resolves the sending one to every staff member you think is online problem)

December 31, 1969, 7:00 pm by Dandelion_741
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AMZ had something like that, before it died Good idea

December 31, 1969, 7:00 pm by Dill
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Online UAs are notified.

December 31, 1969, 7:00 pm by Seerow
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So will this be like say the Suggestions part of the site where this is just a list mile long of user issues, or will a UA who's on the site at the time get a notice or something that a ticket has been submitted?

I think I like the idea in concept, I just don't want it to be something like the Suggestions part of the site that (I don't think anyway) many people visit

December 31, 1969, 7:00 pm by Libertine
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Looks nice, hope it'll work

December 31, 1969, 7:00 pm by splinter
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Typical, comes out just as I mail one. xD

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