Subscriptions

May 16, 2025 10:03 pm

We are aware that Subscriptions are acting up again. Unfortunately, we are seeing over 10,000 fraud attempts per day coming from Subeta. This is obviously problematic for many reasons, and our processor has suspended Subscription activity again as a result. This means:

No subscriptions will process, and
We will likely see the ones that were supposed to process clear out like last time.

We have instituted a CAPTCHA in an attempt to stymy the fraud attempts to some degree. We are also working with our vendors to figure out more details about what's happening and how we can stop it.

Thank you for your patience as we navigate this hurdle. <3

May 27, 2025, 11:42 am by

Are we really not going to get an update on this? Not looking for a full report of what's going on, just a simple "We're still working on this" would be GREAT

May 26, 2025, 5:48 am by

Mine renewed today as normal.so I assume that this is fixed?

May 24, 2025, 10:00 pm by

After reading others' comments, that they were able to re-subscribe manually, I tried doing the same thing and it worked for me, too. Hope it was okay to do this! I just really needed more CW vouchers asap.. lol D:

May 23, 2025, 11:16 pm by

Any updates?

May 23, 2025, 3:39 am by

My sub didn't renew on the 19th like usual. Any new info would be very appreciated but I understand it needs some time to figure things out. Thank you so much for looking into this.

May 23, 2025, 1:34 am by

Not ppl botting out on Subeta... smh

May 22, 2025, 10:11 pm by

I was able to resubscribe and my gold account is still working after like a day. Any kind of update would still be appreciated.. it's been almost a week since this post. Like should we be trying to resubscribe? Is everything going to be ok??

May 22, 2025, 7:33 am by

Is there any update on this? My (paypal) subscription stopped working during regular duration. Renewal is still a week ahead so I'm not sure what to do? Do we need to do something?

May 21, 2025, 9:39 pm by

Is this effecting the buddy subscriptions that we gift? I just gifted a bunch. =/

May 21, 2025, 8:09 pm by

Any update on this? If our subscription didn’t auto renew, are we supposed to be doing something?

May 21, 2025, 11:26 am by

It still isn’t working for me :(

May 21, 2025, 10:50 am by

Good gracious, whyyy. I'm so sorry. That sounds incredibly frustrating and annoying for you and for everyone with subscriptions.

May 21, 2025, 7:16 am by

My Subscription just auto-renewed today, as scheduled. I received all the perks as expected, except the Special Item, which hasn't been released yet. I hope the Subscription auto-renewal is now working for the rest of you.

May 20, 2025, 9:49 pm by

I was able to renew mine by hand. It was a few days late for the automatic renewal so I went ahead and tried and it went through immediately. So if you’re waiting for yours to renew, maybe try doing it yourself.

Thanks to the staff for all their work on this; too bad you’re having to go through it. I can’t imagine what it would be like to have this much time on your hands and nothing better to do with it. 🤦🏼‍♀️ People are weird.

May 20, 2025, 6:47 pm by

Sorry this is happening and thanks for letting us know. Can we get an update soon??

May 20, 2025, 6:32 pm by

thanks for all your work on this, i can't believe someone is really putting that much effort into causing problems for you guys. thank you for the update!

May 20, 2025, 5:44 pm by

I was able to sub again :) Thank you!

May 20, 2025, 3:44 pm by

Are we supposed to make a ticket if it cancels? I got my goddess subby cancelled and I def dont want to miss out on the renewal rewards

May 20, 2025, 4:58 am by

Just wanted to say sorry for jumping (so to speak) to talking about our information being safe, if that wasn't an issue. So, thank you for working on whatever is happening with these attempts.

May 20, 2025, 12:29 am by

I just experienced the same thing. Ha! Were you able to renew it or did you use a medal?

May 20, 2025, 12:07 am by

I wonder if this is why Masquerade is late. Hope everything gets corrected and Masq starts soon.

May 19, 2025, 4:48 pm by

I just tossed a few things into the donation center. Help yourselves. :D

May 19, 2025, 4:06 pm by

My sub expiring and me being jumpscared by an ad is not what I was expecting lmao

May 19, 2025, 4:05 pm by

holy jeeze people have way too much time on their hands, what did this site ever DO to warrant 10,000 fraudulent attempts per DAY??? my sub was supposed to renew earlier this month on the 4th but never did and i'm not sure if that means it's not renewing or if i have to resubscribe or what, because i saw others posting about problems and figured i'd wait it out and see. this must be so frustrating for y'all because for us it's just bonuses in a game but for y'all it's your livelihood and how you put food on the table and a roof over your heads. i hope stuff can get taken care of soon.

May 19, 2025, 11:42 am by

Mine is suppose to auto renew on the 30th of this month and I myself as of right now don't know if the problem will be resolved by then or will my subscription be automatically cancelled or not or will it go ahead and go through, not too sure how that is going to work out. I guess I will have to find out then or if we hear anything else before then.

May 19, 2025, 7:32 am by

My poor inventory lol. Hope this all gets cleared up soon.

May 19, 2025, 12:44 am by

Can't even cancel my sub currently. :-(

May 19, 2025, 12:10 am by

I suspected this was the issue. Since I am currently seldom on the site, I will hold off on reinstating my subscription that canceled itself (close tot he first the month this month) until this gets resolved, it is safe to resubscribe, and/or the first of the month roles around again (I need to be careful what time of the month it comes out). I have a terrible time with RECAPCHA so I don't want to add my attempts to a system already under stress.

May 18, 2025, 6:04 pm by

What actions do us subscribers need to take? My sub is supposed to renew today. Should we cancel until further notice? Will subscriptions continue on their own once the issue is resolved?

May 18, 2025, 11:42 am by

Hey how did my GA expire when I had like two months that was vaulted plus an active Sub?

May 18, 2025, 8:31 am by

Is my account or card information in danger and what should I do if so? I'm not quite sure whats going on... :(

May 18, 2025, 1:04 am by

10k PER DAY?

May 18, 2025, 12:45 am by

That is absolutely insane. I am so sorry this is happening.

May 17, 2025, 11:51 pm by

as a professional fraud analyst.... ouch 😬 that's honestly crazy, those are numbers i would expect to see from a MUCH larger business with more widely applicable opportunities for real-world profit. if my knowledge of fraud analysis and mitigation can help y'all in any way, i'd love to know more!

May 17, 2025, 9:02 pm by

Good Luck seems like not enough. So I hope communications are clear and helpful between you all and that a solution can be found to minimize or eliminate the issue.

May 17, 2025, 8:07 pm by

My subscription renews in the next day or two. Is there any action I need to take?

May 17, 2025, 5:30 pm by

What on earth could be the motive for something like this? This is just my IT guy brain firing up here, but it couldn't be someone trying to set up a bot farm or something right?

May 17, 2025, 5:19 pm by

That’s a ton of attempts!!! Hope you guys get it figured out soon !geez

May 17, 2025, 4:06 pm by

10K? What for? Tha'ts SO much guys

May 17, 2025, 2:44 pm by

Yeesh, I'm sorry y'all are dealing with this, it sounds like someone with a weird ass vendetta who keeps pulling this.

May 17, 2025, 2:33 pm by

This is super frustrating on multiple levels. Not the least that you're having to go through trying to get this resolved. It's never fun being monkey in the middle and I fully appreciate that.

First of all, I want to thank y'all for doing what you can to investigate the issue and take steps to prevent it from happening again. One of the reasons I've stayed on Subeta where other sites have long since faded in my memory is because the staff are awesome and work so hard for our community. Everyone, from Keith to the artists to the mods, you all work super hard and I so appreciate that y'all have kept the site running as smoothly as you have for as long as you have. Subeta is a place I always feel like I can come back to and be at home, be accepted, and have fun. Please don't let my mini-rant put y'all off, I do appreciate you. I may not play daily anymore, but I grew up with Subeta, I love it, and I want to support y'all in exchange.

HOWEVER.

I'm an adult now who lives paycheck to paycheck. The money for the subscription is carefully earmarked each month out of my budget. I already re-subscribed after being unsubscribed, so I've already used that money. I keep the subscription going so that when I DO get a chance to play, I have the perks of a gold account without having to go through the hassle of buying a gold account medal through the secondary Kumos site and reactivating it every time it runs out. So right now it feels like I wasted money that could have gone somewhere else since I'm back to being a regular account within that month's time frame. :/

Thank y'all for your transparency, always, and for dealing with my "old woman shakes fist at sky" rant and everything else on the daily. I know things will work out. The site has gone through so many things (I still remember the long cat raid, FFS) so I have full faith that you'll find and fix whatever is going on. Keep on keeping on. ♥

May 17, 2025, 1:38 pm by

Corny-ass ppl lol. Some of us keep our reward card capped. I don't need a sub or gold account to enjoy my time here. Thanks, y'all. xo

May 17, 2025, 11:42 am by

10k? This reminds me of the great Neopets fiasco/downfall. It's good to hear that ya'll are aware of the situation and on top of getting to the bottom of it!

May 17, 2025, 10:57 am by

10,000?!? 0___0 WHAT is wrong with people... Thanks for the update and for keeping us all safe, I hope you can get to the bottom of it and get rid of these losers once and for all!

May 17, 2025, 10:36 am by

So sorry you have to deal with this! I don't understand why people would do that. Thank you for working so hard to keep this site available for us ♡

May 17, 2025, 9:59 am by

10,000?? Seriously? Do we even have that many active players daily, or are they bots starting things like this? 10,000, that's just not possible. How long does an attempt like that take? All of this in 24 hours, and you get that number?? I really can't imagine it, but it's audacious that it even exists. thx for hold your eyes open

May 17, 2025, 9:06 am by

Is there anything we need to do on our end? My subscription renews today but I haven’t gotten the notification that it has. Once things get squared away, will I be all good or will I need to re-subscribe?

May 17, 2025, 9:03 am by