New Subeta Log-in Issues

November 1, 2021, 7:33 pm by

I love trying to come back in this site only to be unable to load the forums at all for the past week and be unable to access the wardrobe because the ‘new’ website is somehow even more broken than the old one

November 1, 2021, 2:22 am by

Looks like it's :)

November 1, 2021, 1:55 am by

a bit off topic but does anyone know what skirt is wearing? im having trouble navigating the wardrobe and can't find it.

November 1, 2021, 12:46 am by

No extensions. No reduced times. Really?

November 1, 2021, 12:43 am by

November 1, 2021, 12:02 am by

Wow, I can't believe Morostide wasn't extended. I count at least 1-2 days of play that I lost due to lag and errors, plus errors that made some of the event unplayable on other days. Disappointed, to say the least.

October 31, 2021, 11:39 pm by

I work in tech support and my team is having some issues with our new platform/product as well. It happens, and it's okay. Thank you for letting us know and doing your best to fix it.

Take care of yourselves too, please. Drink water, take breaks to stretch, and get some damn sleep. We appreciate you guys and all your hard work. <3

October 31, 2021, 11:04 pm by

Quests not working on the last of Morostide really bombs, can't get that sweet extra loot, especially from the bonus Quentin quest. Really disappointing.

October 31, 2021, 11:04 pm by

I know trick or treat times get lowered on last day but if we won't see an extension then why are patch times still at 17+ minutes

October 31, 2021, 11:00 pm by

Will morostide be getting extended? I haven't seen any more posts about it. All i get is lag, Shoutbox isn't working either, not much of anything is.

October 31, 2021, 10:55 pm by

Quests aren't working now.

October 31, 2021, 10:28 pm by

I'm just curious what happened since most everything seemed to be working until a couple days ago.

October 31, 2021, 10:07 pm by

Not me waiting for an extension on Morostide since the site and forums were not workable for most of it…

October 31, 2021, 9:59 pm by

Thanks for keeping us updated! I agree with those who expressed their appreciation for y'all keeping us in the loop! Hoping for an extension, of course, but had fun even with troubles even if we don't get one!

October 31, 2021, 9:52 pm by

@Last_Chance I'm pretty sure we don't have any full time programmers.

October 31, 2021, 9:47 pm by

I think is the only full time programmer and is part time. A whole site + rebuild is admittedly a lot to build for 1.5 programmers... BUT I feel sometimes the prioritization and clarity of what they're working on is very poor. I manage a design team of 4 and dev team of 10 for the site I work on. With limited resources it's all about creating a steady plan. Though hopefully the new person they hire for community outreach will take some of the load off of them and help address the community needs.

October 31, 2021, 9:41 pm by

Hmm, did the patch border also break, because I've been patching constantly for days & still no border and the event is almost over. Maybe next year?

October 31, 2021, 9:36 pm by

Honestly I wasn't going to spoke my opinion, if I spent 5 dollars on this site was too much because I live in a country where its money is too inflated to spend any value in dollar. But I'm quite annoyed that in 4 years of playing this game I've just seen ant-sized progress about events, we are never able to enjoy one single major holiday without any issues and this new subeta is scr3w1ng everything. have no problems with new subeta layout or design or colors or wardrobe etc etc etc, but It is never a good idea to release something undone and in alpha just for the sake of showing it, mainly when you have older and bigger problems in the basics. I wish we could know WHY is so hard to fix it permanently. ySorry for the rant, moroside is my favorite subeta holiday and it is absolutely frustrating to pass through this for thefourth time.

October 31, 2021, 9:09 pm by

I won't deny that there are major problems that still need fixing, but for at least one part of your post

Quote

where is the promised recode

The new version of the site IS the recode, that's kind of the whole point. I know it's had a lot of problems and I'm frustrated too, but I feel it's a bit disingenuous to be demanding a recode when that's literally what they're doing.

October 31, 2021, 8:35 pm by

facepalm **Reya, my mistake.

October 31, 2021, 8:29 pm by

I was hoping to do some quests, but they aren’t working.

October 31, 2021, 8:23 pm by

So on the final day of one of the most popular events on Subeta half the site isn't working. Token shop, cash shop, wish lists aren't working and forums and wardrobe keep going off and on. I don't remember the site being this bad for a long time. Hope they can get it fixed soon.

October 31, 2021, 8:14 pm by

Quests aren't working either. Is that new subeta? I have no clue what anything is anymore, just glad there are some things that work.... :)

October 31, 2021, 8:01 pm by

Are the programmers the same group (Usually Destiny and Raya, and thank you both ♥) that comes onto the forums and let us know when things are awkward? Not in my experience, but I didn't know Subeta had more than one programmer, so maybe they are. We know things aren't an immediate fix, and just wanted to make sure they knew.

October 31, 2021, 8:01 pm by

I can't see the forums at all, and when I try to log out and log back in, I get an error message. The site is nearly unplayable. Thank goodness for the direct trick or treating link.

October 31, 2021, 7:48 pm by

Is there a way to keep the "look" of Subeta when the site is transferred over? It is pretty much impossible for me to navigate New Subeta. I NEED the dashboard. And why, if New Subeta is so amazing, why does it have so many problems? Stop trying to force this laggy, user-unfriendly, error-ridden thing on us!

Also, insert my usual complaint about the freaking problems that have not been fixed after 16 years, where is the promised recode, are the servers that are supposed to spin up whenever the lag gets bad a myth, where is Teahouse, why won't you answer questions about how long Rouland will stick around, etc.

Your users are/have been very, very patient. Treat them better by solving these fucking issues or shutting down until you do.

October 31, 2021, 7:33 pm by

To reiterate to staff: it's not just the forums; anything that is "New Subeta" is the issue. From the wardrobe preview not working, having to re-login every time I want to change me HA/or see what newly added items will look like/buy something from a CW shop/access a CW shop, and the lag of purchasing anything for quests is getting a bit irritating.

That said, it'll take more than lag to drive me away. I know you're working on it and that you have let us users know that you are aware of the issues.

To sweeten the deal of appeasing, perhaps you could extend Morostide just a touch longer?

October 31, 2021, 7:24 pm by

I'm a bit sad that my GA is going to waste not being able to Quest right now, on top of the other issues. I hope this gets fixed soon. I agree with those saying New Subeta feels like a bit of a lost cause if not for the security stuff. Refining the current site layout feels wiser than throwing it all out and starting over.

October 31, 2021, 7:21 pm by

From my understanding of what staff have said in the past.. we have to have New Subeta so that things overall can be modernized, improved upon, and be added to, new features and all that. It'd be easier to work with & make it possible to hire (programmers) for (because it's too difficult to do with Old Subeta) and maybe things would work more smoothly. It's unfortunate that the in-between state of old & new makes Subeta difficult to use sometimes but tbh (extreme) patience is needed on any pet site in 2021...

2 extra cents

Subeta still has the best communication despite the seeming lack of it (which tends to boil down to, from what i've seen: fix the problem or talk about it - that ends up frustrating users but they seem to have limited time + do their best to address critical sitewide issues first which takes time so it looks like nothing is happening to the user, and it's usually on/around the actual rl holiday which isn't great for anyone including staff).

Subeta is worth being (permanently) patient for. ❤

October 31, 2021, 6:44 pm by

Hadn't been bugging me that bad today, but now I can't get into the forums and wardrobe, even if I do the Old Subeta logout/login trick. Ugh, I get stuck with a zapper skin on for awhile...

October 31, 2021, 6:41 pm by

Glad to see other users asking for "new" subeta to be ditched and work put into old subeta instead. I absolutely agree about wanting to keep the interface we have now. Navigating websites can be a struggle for me and other people. The fact that things have been relatively the same for ten years makes it very familiar and easy to get around as it is now.

it was beyond frustrating not being able to access the wardrobe at all for a while with the new subeta issues. It's not even a good wardrobe when it 'works'... what we used to have years ago was fine. :(

October 31, 2021, 6:06 pm by

How about a few extra days of morostide for those of us who haven't had time to participate in contests or the like due to the site being down during our own downtime?

October 31, 2021, 5:34 pm by

I felt like that too. Like "Meh. We know", but it's really made moro a drag and not fun. I can't even get the hexed border and I've been hexed more than 100 times.

October 31, 2021, 5:24 pm by

Thank you Virus and thank you Ryuu for the tot compiled on your pet profile that is really a great idea and very handy info good luck to the programmers on working hard and thank you for letting us know

October 31, 2021, 4:56 pm by

Quote

but even with how long it took to make this post it feels like there is a lack of caring because this has been going on for days now.

This was honestly the first time I was openly annoyed at how slow staff was to even say "we're aware and working on it" on a place everyone could read during an event.

October 31, 2021, 4:55 pm by

All those poor Neopian escapees, ending up on a broken site :(

October 31, 2021, 4:49 pm by

it looks like compiled 's ToT info thread on this pet page for anyone who prefers to do targeted trick or treating but can't access forums right now.

October 31, 2021, 4:28 pm by

OK so I got it to log in on new.subeta, and it's still not loading the forums for me. Which makes it REALLY difficult to trick or treat when I want to target specific items. And the times haven't even been reduced like they historically are for the last day. I feel like the staff here is so burnt out that they can't really respond to problems in a constructive way, and so many players are growing dissatisfied. There's gotta be a way to have the functions for events work without all gestures this. I don't know what it is, but functionally speaking I feel like the status quo just can't keep going like this much longer.

October 31, 2021, 4:25 pm by

I wasn't going to react because I'm not that much of a frequent player, but in the comments people are keeping old subeta and honestly, from what there is from the new site; I would hate for this one to go in that direction. Old subeta sometimes also doesn't work well, but the new wardrobe is horrible for me to use half the time, the logged in issues and the forum issues got me often enough too, and the interface there tbh looks horrible compared to this subeta where you can have so much information and links in such a neat, small format.

October 31, 2021, 4:22 pm by

I agree with other to do away with the new subeta just 1 website (subeta.net) is good but I wish you luck on fixing it. You could always fix the new subeta if u have to have it but not connected till you know it's working right.

October 31, 2021, 4:21 pm by

With all the loading issues, will we be seeing an extension of Morostide? crosses fingers

October 31, 2021, 4:15 pm by

came back to say what kismet did :o could we keep 'old' subeta and just do away with the new? i think this site is so cute and well laid out the way it is already, everything has its place, i think a lot of people would be sad to have to migrate to the new version/not cope so well with such a drastic user interface change, among other things, especially when the 'old' subeta is so well loved!

October 31, 2021, 4:13 pm by

Ah darn. The forums have stopped loading for me now. I hope that means this is all fixed soon! Good luck guys!

October 31, 2021, 4:09 pm by

Can we just keep "old" subeta and improve upon that. This "new" subeta has caused nothing but problems, it seems. It was released far too early and having so much connected to/relying upon an obviously bugged thing is kind of annoying, tbh. It should just be removed until it's worked on more. Partially releasing something so important to how all of the site functions isn't a super great thing to do, imo...

October 31, 2021, 4:04 pm by

I cant get the forums to load now and I been trying to help people get the tp and the egg achievements it makes it hard tot is fun but as little easier would be nice I tried logging in on the new subeta like it says to do but that keeps trying to load and I was just in the forums

October 31, 2021, 3:55 pm by

It has been pretty bad for so long, that I refuse to spend any real money on subeta because of it. Not a single dollar. I can barely use the wardrobe, delete outfits, do quests, restock, read or post on forums, or do anything. The lag has been relentless and its made this moro really not fun and actually killed my spirit. New subeta isn't an excuse anymore because it is like this every holiday, this one is just worse than others.

October 31, 2021, 3:43 pm by

I honestly scared for Survival. The zombie portion is SO reliant on New Subeta working properly.

October 31, 2021, 3:40 pm by

I feel like I've seen it said somewhere that the programmers aren't sure why the new site was kicking people out so often (like every hour or less even) long before Morostide. I get it's for security but at the same time, if Staff can't figure it out, is it worth hindering the user experience so much? Is there else that could be done for security in the mean time?

October 31, 2021, 3:21 pm by

The authentication update was the worst update I've ever experienced on this site, it has caused nothing but problems for the users since day one. I dread the day we are forced to fully use the "new" subeta website. It's horribly hard to use, and lags relentlessly if it decides to respond at all. When the authentication update dropped there were so many functionality issues affecting the wardrobe specifically that were reported right away and still have not been fixed after months. 😔 I'm really sorry to have to say it all, but like a lot of people this is edging towards the last straw for me. I really don't want to leave because I do very much love subeta (well, "old" subeta), but even with how long it took to make this post it feels like there is a lack of caring because this has been going on for days now. Where is the community manager that there was a big to-do about hiring??

Well anyway, good luck, and thanks for finally addressing this where we can all see it. Sorry for the negativity, but this is very frustrating. Just wishing for usability in subeta's near future.

October 31, 2021, 3:19 pm by

I haven't been an og member here so I'm speaking for myself. I understand more or less that running a site isn't easy and subeta is no one's full time job. Site errors are a common thing in most avi sites and I have lived with them since I started them. Communication with the community may not be subeta's problem but short term solutions may be? There should be better things set up to handle large traffic. While issues cannot be seen ahead of time, I don't think it should be user responsibility to be understanding for so long. I will still choose to support subeta through things but I wish these site issues had long-term solutions. Thank you for working hard for this site.

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