Scheduled Downtime

November 29, 2016 2:35 pm

We're going to have scheduled downtime starting at 2AM on Friday December 2nd. We're expecting this downtime to last up to 12 hours, but we're hoping to cut that short throughout the process. Keep an eye on the status site and our social media during the downtime for updates.

We're moving the database to a new service which requires making a backup of the current site, beaming it to a server and then feeding it into this new database. Subeta is huge and you've created a lot of data over the past 12 years which takes a lot of time to move from server to server.

All of your currencies, pets, and other account data are entirely safe as we're starting this entire process by creating a backup.

The downtime will be on a day that Melody's Cottage is open, so we're going to reduce the requirements for the 2016 achievements by a day, so even if you aren't able to visit Melody you can still earn the achievements.

Thanks for your patience and happy holidays!

December 4, 2016, 7:06 pm by

Site is still freezing! I saved my tree and it was NOT saved! Guess what right after that the site froze! I am not buying any CSC or anything till this is fixed!

December 4, 2016, 1:54 pm by

I thought this was supposed to FIX the errors? I'm still getting them

December 3, 2016, 2:00 pm by

Didn't work I'm still getting errors

December 1, 2016, 1:11 pm by

Thank goodness midnight is 9:00 pm tonight (my time) and I can play till at least 11:00 pm. Then I should go to sleep while this is going on.

December 1, 2016, 8:23 am by

Hello, I am among those worried about the bathhouse streak. I have not missed a day since it opened. If the site is down longer than anticipated, through end of day, is there a plan?
"You have visited the bathhouse 123 days in a row!"

December 1, 2016, 12:04 am by

Been looking forward to Luminaire forever... Hope the move is speedy and painless. Please fix ha likes. This is a feature that I love. It is all broken.

November 30, 2016, 3:48 pm by

Thanks for the update.

Although I am a completely frustrated that my avatar likes have been messed with again. This is the second time.

November 30, 2016, 10:00 am by

If I have positive feetback I'll give, if I've negative feedback I'll still give it too. Simple.

November 30, 2016, 9:01 am by

For those of you interested in the new server provider, Keith made a site update announcement here: https://subeta.net/forums.php/read/864643/Maintenance-Additional-Information For additional information.

Personally I love all things provided by Amazon, so my hopes are pretty high for this move.

November 30, 2016, 8:00 am by

Patience? Haha good one!

And we'll see about that :x We'll see........

November 30, 2016, 5:03 am by

Hmm. Forgive me for not jumping up and down with excitement. We've been here before - many times. Being told new servers will makes things better, smaller shops, galleries etc etc. I'll reserve judgement for a later date, as I don't want to get my hopes up about anything on here anymore.

Can I also express my surprise/disappointment that the feedback thread about the lack of information/updates from staff has been locked. Are we only allowed to give positive feedback? If that's the case, there won't be much of that coming at the moment -_-

November 30, 2016, 4:51 am by

this actually makes sense (and I am European, too) - since this is night in the area where subeta is located and while I am often not to happy withupdates being in the middle of european nights - this really makes sense for me.

PLUS I have to work most of this time on friday, so I do not really care laughs

November 30, 2016, 4:16 am by

Count me in as someone worried about the bathhouse streak. I don't have a good streak at the moment, but I'd like not to lose it due to something out of my control.

November 30, 2016, 1:42 am by

Nice, that like allways this happens during the European daytime...

November 29, 2016, 10:57 pm by

Awesome, thank you!

November 29, 2016, 10:56 pm by

I'm also worried about the bath house streak. I'm over 100 days in a row right now... That would be a lot to lose.

November 29, 2016, 10:21 pm by

Will my visiting streak at the bathhouse be kept safe?

November 29, 2016, 10:21 pm by

Will my visiting streak at the bathhouse be kept safe?

November 29, 2016, 8:47 pm by

Thanks for the notice and good luck! Hope it all works out well :)

November 29, 2016, 7:52 pm by

But I'm off work Fridays! What will I do when I'm sitting here all night because of my stupid holiday schedule?! Lol but really, thank you for the heads up and for thinking of Melody!

November 29, 2016, 7:06 pm by

thank you for thinking of melodys cottage!

November 29, 2016, 7:00 pm by

Thanks for the heads up. I too, hope that this one goes waaaaaaay smoother than the last database move. I thought that moving things to the cloud and having to delete our old shops and galleries and start up new ones was supposed to fix things like the 502s etc.

November 29, 2016, 6:54 pm by

Appreciate the heads up & it reminds me I STILL HAVE SHOPPING TO DO BEFORE THE SALE ENDS!

November 29, 2016, 5:55 pm by

Thank you staff to let me know.

By the way your face is adorable at this moment. LOL!

November 29, 2016, 5:40 pm by

I really wish you started it at midnight and not 2am, because I'll be bored out of my mind during the daylight hours (6 hours for me) that it is down!!!! lol I'm pathetic. lol subeta addict

November 29, 2016, 5:32 pm by

if, by any chance, these items get very inflated (yk, people are scary), they can always be added as a Free Gift anyway. Just saying :)

November 29, 2016, 5:02 pm by

Awesome, thanks for the notice! if you have time, a Keith Answers video on Friday would be fun since we won't have anything else going on? :) That's assuming the server move is more of a 'passive' thing and not an 'actively be involved for 12 hours' thing, because if so obviously you'll be busy.

November 29, 2016, 4:58 pm by

Melody herself will run as per usual, but the achievements will be set at 24 and 30 days (vs. the usual 25 and 31) to accommodate for anyone who may miss that day.

November 29, 2016, 4:56 pm by

thanks for the heads up and happy holidays to you love subeta

November 29, 2016, 4:43 pm by

Thank you.

November 29, 2016, 4:37 pm by

Another database move? Really? Let's hope THIS "new" service is better than the last......

November 29, 2016, 4:35 pm by

Finally thank youuuuuuuuu

November 29, 2016, 4:17 pm by

Thanks for the heads-up!

November 29, 2016, 4:06 pm by

Thanks for the update Lil Pound cake

November 29, 2016, 3:58 pm by

AW MAN, why did it have to be the day I get back from my time away? ;___; if it was the 1st I'd still be away!!

November 29, 2016, 3:37 pm by

12 hours? argh

November 29, 2016, 3:33 pm by

I'm excited, I don't know about you guys, but I'm excited. Like really excited.

November 29, 2016, 3:28 pm by

Thanks for always keep us informed.

November 29, 2016, 3:12 pm by

There will be items, anyone who is awake at midnight can grab them then, or after the downtime. Those items will also be available in the inevitable giveaway at the end of the month where thousands of leftover Melody items find their way.

November 29, 2016, 3:08 pm by

Thanks for the information, I hope everything goes well ~

November 29, 2016, 3:04 pm by

Quote

The downtime will be on a day that Melody&;s Cottage is open, so we&;re going to reduce the requirements for the 2016 achievements by a day, so even if you aren&;t able to visit Melody you can still earn the achievements.

From what I understand, there will be 30 days instead of 31? Will the 2nd have items at all? Will we be able to get these later?

November 29, 2016, 3:02 pm by

Thank you for the fair warning, Keith.

November 29, 2016, 2:59 pm by

Thank you for the update!

November 29, 2016, 2:59 pm by

Thank you for the update / information! And thanks for preemptively lowering the achievement number.

November 29, 2016, 2:58 pm by

Okay good! I was worried we weren't going to be able to get the achievement!! Thanks for the heads up!! <3 <3

November 29, 2016, 2:57 pm by

Ah, thanks for the heads up and info. Will make a mental note to visit melody right after midnight. It doesn't sound fun but I am hopeful that this will make the site stable. Good luck and thank you for communicating with us about this.

November 29, 2016, 2:55 pm by