Downtime!



Hi, everyone! This afternoon we took the site down due to a number of errors being thrown out around the site (like news comments, the forums, user dashboards, etc). They were all related to our MongoDB database provider. We’re in contact with them to figure out what exactly went down and why.

Unfortunately, that meant we had to bring the site down. We know that means a lot of you missed out on prime questing time as well as hunting for flowers for Vesnali. We’re extending Vesnali until 11:59pm on May 3rd, with the Vesnali forums closing at 11:59pm on the 4th. Quests will still act like weekend quests throughout Monday as well.
May 2, 2016, 4:43 am by _blackwolf_2009_
User Avatar

The buttons have been small for a while, and quote text is still gigantic (was fixed at one point! Dx) and the pet drop down options on the Pets page is broke still too. >_< Might be best posting that on the forum related to that issue. He has asked for screen shots there. :) My text seems fine actually. :/ Wonder why it's showing up so differently for other users but not all?

May 2, 2016, 4:39 am by Helly
Avatar Border
User Avatar

@blackwolf_2009 here's my print screens, it's not been fixed for me, buttons and text are super small :(

May 2, 2016, 3:18 am by BoaConstrictor
Avatar Border
User Avatar

The site still continues to be awkwardly slow - esp. opening the News has been like a giant obstacle for a very long time -, but I guess this is also due to heavy traffic thanks to Vesnali & WE questing.

What are your plans on how much longer you want to keep legacy shops open?

May 2, 2016, 2:59 am by ulalena
Avatar Border
User Avatar

Thank you so much! <3

May 2, 2016, 2:33 am by BoaConstrictor
Avatar Border
User Avatar

Thank you for extending everything, very considerate!

May 2, 2016, 12:29 am by SolusAurora
Avatar Border
User Avatar

thank you for the extra time!

May 2, 2016, 12:00 am by Quirk
User Avatar

Subeta: We're extending Vesnali and the weekend quests.

Users: But please, sir. We want some more.

I've honestly had enough of all the Oliver Twists on this site. Be happy with what you get.

May 1, 2016, 11:22 pm by Mackenzi
Avatar Border
User Avatar

Quote by humorless
All I heard was one more day to try and collect one of every flower. Hooray!

Same! I am so far behind! The art gets better and better every year, I always wonder if this is the year I /won't/ want to collect one of each, but it never is :P

May 1, 2016, 11:14 pm by Calm
User Avatar

Thank you!

May 1, 2016, 11:04 pm by LisaJean1003
Avatar Border
User Avatar

Thank you for fixing it and extending things. Y'all are great!

May 1, 2016, 10:41 pm by kytten
Avatar Border
User Avatar

i honestly fuckin' love you people. THANK you!

May 1, 2016, 9:53 pm by CocoaNoir
User Avatar

IT'S A-OK PARDNER!!! Love you guys!!!

May 1, 2016, 9:47 pm by PiplupMagby34
User Avatar

Thanks!

May 1, 2016, 9:46 pm by Squid
Avatar Border
User Avatar

So glad I apparently missed all of the down time while I was at work Shame you guys didn't reset the quests again lol

May 1, 2016, 9:13 pm by Alcremie
Avatar Border
User Avatar

Glad I was at work when this happened!

May 1, 2016, 9:07 pm by PhoenixRose
Avatar Border
User Avatar

Thank you guys!

May 1, 2016, 9:06 pm by Oasis
User Avatar

Thank you for extending Vesnali!

May 1, 2016, 8:54 pm by Julie
Avatar Border
User Avatar

Thank you for this.

May 1, 2016, 8:03 pm by Treggify
User Avatar

Appreciate the efforts, guys.

May 1, 2016, 7:55 pm by Gaia
User Avatar

Thank you ^_^

May 1, 2016, 7:45 pm by Soleta
Avatar Border
User Avatar

Ah, thank you! I was away this weekend, so this extra time is golden!!

May 1, 2016, 7:40 pm by hannahharmin
Avatar Border
User Avatar

SO sweet!!!! Thank you. :D

May 1, 2016, 7:18 pm by Kupy
Avatar Border
User Avatar

squeezy hugs to all the staff Thank you so much for extending the time like that, it is really appreciated. And of course we appreciate all your hard work too! <3

May 1, 2016, 7:17 pm by Suriana
Avatar Border
User Avatar

It is lagging even worse now or is just me?

May 1, 2016, 7:06 pm by Lore
Avatar Border
User Avatar

I guess I missed this, but thank you for the extension! c:

May 1, 2016, 7:01 pm by ChatLunatique
Avatar Border
User Avatar

May 1, 2016, 7:01 pm by StarShadow
Avatar Border
User Avatar

This happened apparently when I left to go to a movie, but thanks! :D

May 1, 2016, 6:56 pm by omiai
User Avatar

thanks so much for all the work! this must be driving you all mad, you poor things! hugs all the staff

May 1, 2016, 6:45 pm by springblom
User Avatar

thank you!! <3

May 1, 2016, 6:41 pm by LadyKyda
User Avatar

I love you too, Subeta. <3 Thank you.

May 1, 2016, 6:39 pm by Chef
Avatar Border
User Avatar

Thank you so much!

May 1, 2016, 6:35 pm by Amber
Avatar Border
User Avatar

Aw, get better!

May 1, 2016, 6:25 pm by JelloStar
Avatar Border
User Avatar

Thank you! This really is appreciated. :)

May 1, 2016, 6:20 pm by Sky_131
User Avatar

Thank you <3

May 1, 2016, 6:15 pm by springblom
User Avatar

I am sooo sick and this means I won't miss out too much from my bed ridden day after all. ??

May 1, 2016, 6:13 pm by _blackwolf_2009_
User Avatar

It must be looking different for others cuz on my screen it got fixed. Something happened when they changed Vaults and they are getting ready to upgrade to something at some point as well. So they was making changes for that and the text got messed up. Keith has looked into it and has been fixing it but you may want to post screen shots so he can see your issue.

May 1, 2016, 6:12 pm by Asumi
User Avatar

Thanks :D

May 1, 2016, 6:08 pm by Morticia
Avatar Border
User Avatar

Thank you.. I was half way when the site went down.. and now.. it is almost time for bed. Now I can finish the job tomorrow. Thanks. -hugs-

May 1, 2016, 6:07 pm by Helly
Avatar Border
User Avatar

another comment because i think the forum post about it hasn't been seen- the font sizes on subeta have been REALLY tiny for me for days now and no matter what i do it wont go back to normal? i haven't magnified my page, i've tried clearing my cache and hard refreshing and logging out and back in but nothing is working :(

May 1, 2016, 6:06 pm by janine
Avatar Border
User Avatar

Even when the site goes down for however long youre always thinking of us.

May 1, 2016, 5:59 pm by Rumi
Avatar Border
User Avatar

Much appreciated ^-^

May 1, 2016, 5:55 pm by Becca
User Avatar

You guys are awesome! Hopefully the 502 errors stop pestering people soon. <3

May 1, 2016, 5:53 pm by Nobody
User Avatar

Me with all the Error 502s on Subeta: There is no comfort in the waiting room~ Just nervous pacers bracing for bad news~

Thank you for extending Vesnali, though!

May 1, 2016, 5:45 pm by bocephous
User Avatar

Thanks for the info and thank you for the extension ?

May 1, 2016, 5:41 pm by Zay
Avatar Border
User Avatar

Thanks for keeping us up to date and extending Vesnali as well as the WSQs!

May 1, 2016, 5:34 pm by humorless
Avatar Border
User Avatar

All I heard was one more day to try and collect one of every flower. Hooray!

May 1, 2016, 5:34 pm by Spookie
User Avatar

Thank you for updating us and the extended times <3

May 1, 2016, 5:32 pm by PUNK
User Avatar

It wasn't 'this afternoon' for everyone. It's now 10:30pm where I am so that's my Subeta evening gone. Thanks for extending everything though. sigh

May 1, 2016, 5:31 pm by Ramby
User Avatar

I adore this site but when its acting up and slow and down it sure makes it hard to use the free one week gold account another week would be great

May 1, 2016, 5:31 pm by far
Avatar Border
User Avatar

Don't we all? I think I'll invest myself in creating some sort of magical frosting made of tears and feelings. "Need to fix a website? Apply gently on code base. Need a fix for your bad grades? Apply on teacher's face"

Leave a Comment

Use @username to mention someone. Supports markdown formatting.