Server Issues



I\'m sure everyone has noticed a few bugs around the site the past few days. Things aren\'t working properly in relation to time (like auto training, or gold accounts expiring, or quests resetting) or any other number of things.

What happened is our development server crashed. This is the server where all of our tools are kept (including all the files that run the cron which makes time tick on Subeta) as well as gives us (the programmers) the ability to edit the site while it\'s live.

The server essentially crashed and burned, one of the hard drives is completely unreachable and had to be replaced. Unfortunately, it took awhile to be replaced, and it meant that we have to do an entire OS reload on that server. We\'ve lost months of work (because our top secret projects are kept on that server, and off the other webservers) between all of the developers, as well as access to those tools I was talking about above.

We\'re going to be spending the weekend trying to get things working. There are two things that we are going to be doing.

1.

Priming our new hosting solution at Rackspace for a move soon. The type of hosting we have at Rackspace should prevent something like this from happening in the future. We\'re also now taking preventive measures to keep our code in multiple (safe!) places to ensure that we don\'t lose tons of work in the future.

We anticipate moving to Rackspace sometime in the next two weeks, which will mean (at most, hopefully!) a day of downtime. Once we are closer to that, I will fill you in on the exact date/time that we intend to switch.

2.

Getting our development server up and running on our existing hosting. Once we\'ve got this all worked out, we should have the cron running again, and be able to make changes to the site. Right now we can, it\'s just complicated and annoying.

SO FOR THE GOOD NEWS, RIGHT?!



We are going to be extending the Masquerade dancing until Monday. At that point, we should have firm control over the situation. And it gives you a few more days to collect those trinkets ;).

As always, thank you guys so much for being patient with us. This is just as frustrating (if not more) for us as it is for you. We ❤ you!
December 31, 1969, 7:00 pm by BoneCollector
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Thank you Keith for the extended Masquerade - thanks to those few extra days i reached all that i wanted :)

December 31, 1969, 7:00 pm by Frieda
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Thank you Keith for extending the Masquerade, I really enjoyed it, but I have a favor to ask. Would it be possible to just "lock" the Ballroom Forums and leave them in place so that we can go back and read them at the end of the ARM rather then just eliminating them. Things got so fast and furious and I was on several dancing boards and role-playing boards at the same time and haven't had a chance to catch up on reading them. Thanks, it was a great event.

December 31, 1969, 7:00 pm by PIANOPLAYER
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This is what I love about Subeta -we get to know what's going on. :3 Thanks, you guys!

December 31, 1969, 7:00 pm by v0id
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Source control? RAID?

December 31, 1969, 7:00 pm by v0id
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Source control? RAID? >_>

December 31, 1969, 7:00 pm by jersey
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Thanks about the update. Thank you for the hard work. ❤

And yay for more trinkets.

December 31, 1969, 7:00 pm by rantana
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That sounds terrible. Thank you so much for keeping us updated, Keith. It really means a lot.

December 31, 1969, 7:00 pm by Pastele_718
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Awe Keith, I'm sry to hear that. D: We appreciate you informing this incident to us! Bad things happens. (Me don't like. We don't like. D:) And we ❤ you too!

Lastly yay for the Masquerade extension! :D

December 31, 1969, 7:00 pm by MrsLuciel
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Thanks for the update and the hard work! :) Its nice to know all are working for make a perfect performance-more that at the moment O.O i mean godness hehehe- on the subeta site, its awesome to know it :P

December 31, 1969, 7:00 pm by Vaixation
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We ❤ you too! :) Thanks for keeping us all updated!

Hooray, thanks for extending the Masquerade! It's my favorite event. ❤

Rackspace is such a neat name. I like names that start with the letter R and have an cks / x sound in them. xD

December 31, 1969, 7:00 pm by FaeWitchKlae
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Sorry to hear about this, I hope everything will be fixed soon! I know this is probably frustrating people who can't do any quests or other timer/daily things. :c

December 31, 1969, 7:00 pm by Marill
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Ouuuuuch that sucks! thanks for the update about it though

December 31, 1969, 7:00 pm by Bren
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You guys are so great at keeping us updated on what's happening with the site! Thank you for that! So sorry to hear about all the lost work... that really stinks! Hope the transition is smooth for you all! Love you Subeta and company! ❤

December 31, 1969, 7:00 pm by Klassikal
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Thank you for taking the time to make sure users are taken care of and informed!

December 31, 1969, 7:00 pm by Snot
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RAID 5.

December 31, 1969, 7:00 pm by InkDragon
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Spring on subeta, another year another host.

December 31, 1969, 7:00 pm by Virtual
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Thanks to everyone working so hard on fixing it :)

December 31, 1969, 7:00 pm by Gravity_653
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Wow. That's awful. D: Well, I wish you guys a lot of luck with getting everything fixed. I don't think any of your loyal Subeta lovers are too frustrated about the site not working properly and the site going down for a day. Sometimes accidents happen and you can't do anything about them, but start over. It sucks that all of your hard work is gone, but, hey, maybe something good will come out of it? Like perhaps you'll think of something new to add in that you hadn't thought of before.

It's nice of you guys to always keep us updated on the big things going on with the site. And we all <3 you too. :P

December 31, 1969, 7:00 pm by Confetti
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Wow, ouch. I hope everything looks up for you guys soon. ❤

December 31, 1969, 7:00 pm by lull
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just wanted to join in saying thank you for keeping us informed and extenting masquerade. Also so sorry to hear about the lost work :( It must be so frustrating I wish there was something we could do to help but for now I guess it will just have to be good vibes ^_^

December 31, 1969, 7:00 pm by Nocturnal_144
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I'm so sorry about all the lost work. :( Thanks for the update, we love you keith, staff, and subeta!

December 31, 1969, 7:00 pm by Miette
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Oh I am so sorry :( I wish we could help. Glad to hear your getting back on your feet, though!

December 31, 1969, 7:00 pm by Lindsie
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I don't mind when these things happen because staff does a good job keeping us up-to-date. Things happen and that's understandable. Thanks for working so hard, and thanks also for the Masquerade extension. Sorry to hear so much stuff was lost though, that really REALLY sucks.

December 31, 1969, 7:00 pm by anagram
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Baw, we lurv you too.

December 31, 1969, 7:00 pm by EmFinn
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My sympathies to y'all, possibly excluding whoever is responsible for you backup systems.

December 31, 1969, 7:00 pm by Melissa
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Thanks for keeping us updated! I was wondering why Novalee was still in the training center autotraining after so long.

December 31, 1969, 7:00 pm by draithypie
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Thank you as always for keeping us so incredibly informed on stuff like this... a comedian I was listening to just last night mentioned something about airlines never telling you the REASON behind the delay, and thus pissing more people off... Well, you guys are just AWESOME at explaining delays and stuff like that, so I for one do not get pissed. :D

Thanks for extending the Masq. again! Wow! I'm going to be trinket FILTHY RICH.

December 31, 1969, 7:00 pm by FLUX
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Second day of no autopricer D:

December 31, 1969, 7:00 pm by Kayt
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Oh wow, I'm so sorry to hear this! You guys must be heartbroken to lose all that hard work. Keeping my fingers crossed that the switch goes smoothly.

December 31, 1969, 7:00 pm by Tomorrow
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</3 Heart break =( Very sad. I hope you get things working well again!

December 31, 1969, 7:00 pm by SlayerWolf
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This kinda stinks so gotta wait on my loyalty box and i'm just kinda in limbo

December 31, 1969, 7:00 pm by fledgling
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Thanks for explaining everything Keef =) Sorry this happened!!

December 31, 1969, 7:00 pm by Oakley
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"You've autopriced in the last 24 hours, but you can autoprice again for 25CSC!"

Is this because of the mess up? I haven't been able to autoprice for two days. two days =/= 24hrs

December 31, 1969, 7:00 pm by Oakley
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Ouch! That really sucks =/ Sorry you lost your stuff ;(

December 31, 1969, 7:00 pm by Zaihara
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Thanks so much for the update... this site Rocks.... go to another site and when things go wrong, you hear nothing from them...

Keith, you do an awesome job of keeping your members updated with site info... Thanks so much for being a respectful site owner.

Sorry everything turned topsy turvey on you and hope you do not end up with no sleep over the weekend... dont worry about us, we will be here for you !!!

December 31, 1969, 7:00 pm by robotHEADBUTT
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Isn't this like the fourth time this has happened...

December 31, 1969, 7:00 pm by NovaAva
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Not enough D: on the internet... I'm so sorry you lost so much work.

December 31, 1969, 7:00 pm by Ashalilly
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Rackspace???? Get some cloud space with Savvis, we beat the pants off those clowns ;)

December 31, 1969, 7:00 pm by JuneMunky
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Ouch! That really bites. Hope you guys don't stress too much. Thank you for the update and for all your hard work. You guys are awesome. hugs you guys

December 31, 1969, 7:00 pm by StarShadow
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Sorry this happened but hope quests are working soon.

December 31, 1969, 7:00 pm by SilveryBeing
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Months of work? I am so sorry you lost all of your hard work, especially the secret projects. I hope you can redo some of it. But thanks for extending the masquerade!

December 31, 1969, 7:00 pm by Patience_363
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My Autopricer has not been working for a few days -_-

But its no big deal, I hope the move goes well.

December 31, 1969, 7:00 pm by Mudkip
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Sorry for all the work you lost, and I hope everything is fixed soon and that you get it back :) hug

December 31, 1969, 7:00 pm by Sugar
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thanks for the heads up, it must be frustrating. Good luck :)

December 31, 1969, 7:00 pm by Phoenvix
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We love you too Subeta guys and gals <3

Thank you for the extended dancing time. So sorry to hear about all the top secret projects :( Losing work is highly frustrating.

Carrie

December 31, 1969, 7:00 pm by simba
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Sorry to hear about your work, it must be immensely frustrating! Thanks for keeping us posted and for extended dancing time!

December 31, 1969, 7:00 pm by Mod
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Oh geeze I probably would have started throwing things if I lost months of work like that. Thank-you for the update, and I hope the fix/move goes smoothly! ❤

December 31, 1969, 7:00 pm by Fashionista
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Thanks for the update! Keep working as hard as you can do and we'll still love :3

December 31, 1969, 7:00 pm by raichu_466
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So sorry to hear you lost the work. :( Best of the luck fixing it!

Thank you for the update. We ❤ you too! :)

December 31, 1969, 7:00 pm by Naruto_567
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Does this mean there is going to be a cash shop sale because you love us so much? <3

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