Server Issues



I\'m sure everyone has noticed a few bugs around the site the past few days. Things aren\'t working properly in relation to time (like auto training, or gold accounts expiring, or quests resetting) or any other number of things.

What happened is our development server crashed. This is the server where all of our tools are kept (including all the files that run the cron which makes time tick on Subeta) as well as gives us (the programmers) the ability to edit the site while it\'s live.

The server essentially crashed and burned, one of the hard drives is completely unreachable and had to be replaced. Unfortunately, it took awhile to be replaced, and it meant that we have to do an entire OS reload on that server. We\'ve lost months of work (because our top secret projects are kept on that server, and off the other webservers) between all of the developers, as well as access to those tools I was talking about above.

We\'re going to be spending the weekend trying to get things working. There are two things that we are going to be doing.

1.

Priming our new hosting solution at Rackspace for a move soon. The type of hosting we have at Rackspace should prevent something like this from happening in the future. We\'re also now taking preventive measures to keep our code in multiple (safe!) places to ensure that we don\'t lose tons of work in the future.

We anticipate moving to Rackspace sometime in the next two weeks, which will mean (at most, hopefully!) a day of downtime. Once we are closer to that, I will fill you in on the exact date/time that we intend to switch.

2.

Getting our development server up and running on our existing hosting. Once we\'ve got this all worked out, we should have the cron running again, and be able to make changes to the site. Right now we can, it\'s just complicated and annoying.

SO FOR THE GOOD NEWS, RIGHT?!



We are going to be extending the Masquerade dancing until Monday. At that point, we should have firm control over the situation. And it gives you a few more days to collect those trinkets ;).

As always, thank you guys so much for being patient with us. This is just as frustrating (if not more) for us as it is for you. We ❤ you!
December 31, 1969, 7:00 pm by Aimiya
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Well, at least the weekend quest wasn't the Wizard or Saggi, because oh man, if it were.... Ah well, I guess this gives me a few more days to bring back the Running Man.

December 31, 1969, 7:00 pm by Brave
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i think all gold account members should be reimbursed for this downtime. this is a service we pay for that we should be getting. im not saying pay us with cash but somehow reimburse us with items or something. i do realize this is a hard time for the subeta crew and i hope you work everything out to solve this. i hope you can get your work back and i hope the site is up and running smoothly shortly. i love subeta so much

December 31, 1969, 7:00 pm by Gambino
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I don't know about this stuff, but, I hope you will be able to get those months of work back? If not, that must be incredibly frustrating for you guys!

Thank you for letting us know what's going on. (:

December 31, 1969, 7:00 pm by MOKONA
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I didn't notice anything either. Though I'm sorry to hear that lots of months of work was lost.

Thanks for extending the masquerade! :)

December 31, 1969, 7:00 pm by Georgie
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You know what would probably make everyone feel better? Another round of Potion of Loyalty! ^^

December 31, 1969, 7:00 pm by Kadaj
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I actually haven't noticed anything, but good luck fixing it all up, guys.

December 31, 1969, 7:00 pm by JelloStar
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So sorry about the all of that work you all lost. That's got to really upset all of you. :( Hopefully the move will take care of everything and you all won't have to worry about anything like this happening again. Good luck.

Thank you for the extra days for the masquerade. That's really nice of you. :)

December 31, 1969, 7:00 pm by Woodland
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I have been wondering what was happening, and have been bummed that I can't quest and have gotten behind on training my pet. That is nothing though to the work you guys lost! I am so sorry to hear about that! Can't wait in till you guys fix and recover from things. This is my favorite site. ❤

December 31, 1969, 7:00 pm by Dreamer4Darkness
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We &; you guys too!! :)

I appreciate to the depths of my soul how informative you all are of any errors. It makes me, and I'm sure others, feel like an equal to the staff around here.

December 31, 1969, 7:00 pm by Asellus
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Ouch D: Thank you so much for the update!

December 31, 1969, 7:00 pm by Tropicandy
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Good luck guys. Not sure what you said but good luck. X3 Sounds like a headache and a half. -continues dancing-

December 31, 1969, 7:00 pm by Chakra
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does that server holds info only to Subeta or Valenth and Squiby as well?

December 31, 1969, 7:00 pm by kudzu
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Thanks for the update! We know you're working hard, and hey, these things happen!

December 31, 1969, 7:00 pm by Narya
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Thank you so much for keeping us updated! Like others have said, this is much better than being kept in the dark about glitches and problems, which is the way other sites do things. It's no fun having no clue what's going on. :P Sorry to hear about all that work lost. Good luck sorting everything out! :(

December 31, 1969, 7:00 pm by Kitten_410
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That's terrible! I hope the recovery goes well.

On a side note; I think you should be thanked for your honesty of the situation. It really shows how much you care about the members when you update instead of keeping us in the dark and lying like certain /other/ sites.

December 31, 1969, 7:00 pm by Oblivia
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And this is why I love you guys ^^ Thanks for the update and I'm terribly sorry about all of that data lost :(

December 31, 1969, 7:00 pm by Fray
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Aw, sorry about losing all your hard work. It must suck majorly. :/ We know that you're gonna do your best to get things back under control, though! ^^ Good luck!

Thank you for extending the dancing- that's great. :)

December 31, 1969, 7:00 pm by Jules
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Thank you for the update. So sorry you lost months of work!!! Maybe you could get a guru/recovery specialist to get the info off the dead drive? Good luck getting things back up and running! We ❤ you too!! {hugs}

December 31, 1969, 7:00 pm by Monsoon
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Awww! Bless your hearts! :-/ Y'all work sooo hard to keep this place fun and exciting so I do understand how this has to be even more frustrating for y'all than for us as, on top of the problems with the server, you then have to see the complaining from members who just don't understand what's going on or why.

Awesome that you take the time to let us know what's wrong! Thank you for your hard work and taking the time to fill us in. xx <3 Just one of the myriad ways y'all keep Subeta the place to be! :)

December 31, 1969, 7:00 pm by Sirensong
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Yes, thank you so much for the update. I was immensely irritated when I looked at my sidebar and saw the quests hadn't been reset, but knowing what's happened and why they weren't reset goes a long way toward soothing my irritation. We appreciate that you take the time to let us know what's going on, instead of assuming we are just stupid users that don't need to know. lol :) Hope all goes well and you are back up and running soon.

December 31, 1969, 7:00 pm by Anders
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Ugh ouch :(, Thank you for letting us know. I hope everything goes well for you guys, and it sucks you guys lost all that hard work. Keep up those chins though you guys are awesome and know you'll get it working. And thank you for extending the event as well.

December 31, 1969, 7:00 pm by SufferingAngel
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Ah, server crashes. Gotta love those. Hope the restoration goes well :O

December 31, 1969, 7:00 pm by Dweezy
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I love being in the know about these things. It makes me feel like the site actually cares about its users! Which I know you guys do! Love you guys too!

December 31, 1969, 7:00 pm by HISTORY_377
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No, no. I think we're cool. I feel worse for you guys! I can't even wrap my head around programming and such. e_e I am sorry that you lost months of work though. Good luck with your plans. :)

December 31, 1969, 7:00 pm by FancyNancy
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Terrible news that you all lost so much and all that hard work is down the drain. The way you all are handling this situation though is first class. Letting us all know what is going on and extending the dancing is something that not all sites would do. Good luck getting everything back in order :)

December 31, 1969, 7:00 pm by betsam865
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Thanks for the update Hope all goes well fixing it one question though what about this weekends special quest? Thanks again best wishes about getting the server back up and running

December 31, 1969, 7:00 pm by Arcinox
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Really glad for the update! Thanks for explaining what's going on ❤

I'm so sorry that you lost all that work though :c But as someone else mentioned, I often find I do things better the second time around! Maybe this will prove the same? c:

December 31, 1969, 7:00 pm by Arcinox
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Really glad for the update! Thanks for explaining what's going on ❤

I'm so sorry that you lost all that work though :c But as someone else mentioned, I often find I do things better the second time around! Maybe this will prove the same? c:

December 31, 1969, 7:00 pm by SarahWrightHere
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I'm so sorry for all the stuff you lost, that must be so frustrating. As far as user communication goes, your site is absolutely A+ which is just one more reason why we love you too.

December 31, 1969, 7:00 pm by Ewok
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Thanks for the update. And good luck with getting it fixed.

And masquerade until monday? I LOVE YOU

December 31, 1969, 7:00 pm by Chou
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Thanks for the update, we ❤ you too!

December 31, 1969, 7:00 pm by JesterheaD_800
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Oh man that's what I call bad luck oO... And it's awful losing so much important things about the site, I understand. Well, I just hope this bad situation doesn't happen anymore to you. Thank you so much for telling us that ❤ :)

December 31, 1969, 7:00 pm by CelticRaiN
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We love you too Keith! ❤️

Thanks very much for the well explained update :)

December 31, 1969, 7:00 pm by Amon
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Thanks for the update. ^^ Oh gosh, to think of all that hard work lost..really sucks. =/

December 31, 1969, 7:00 pm by Straywillow
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Thank you for the extensive update, sorry about the loss but appreciate everyone that is around working on it this weekend!

December 31, 1969, 7:00 pm by Lazuli
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The update is very much appreciated, as is the extended dancing time.

I'm really sorry you all lost so much of your work. Ugh. And to think I used to freak out if I lost a thesis paper before it auto-saved. Sadly, if it wasn't for things like this we wouldn't learn to save anything in the first place.

Good luck on restoring the server and your projects. I hope it all goes as smoothly as possible.

December 31, 1969, 7:00 pm by CORE
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Ouch. :/ Thanks for the update, and good luck with getting things back in order again!

December 31, 1969, 7:00 pm by Ying
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Woow, that sucks so much! >: It sucks that all your hardwork is gone, but look on the bright side, you've done it already, so once you do it again you won't be spending time trying to sort out little things because you've already figured them out. :)

December 31, 1969, 7:00 pm by Gray
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Aw, the poor server.

December 31, 1969, 7:00 pm by FLUX
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I'm also kind of curious if pets in autotraining will receive the right stats or not =/ I don't want to have wasted CSC. Sucks about the servers guys.

December 31, 1969, 7:00 pm by Tinkerbabe
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Thank you for the update. News, even if bad, is better knowing than wondering what is going on. My heart goes out to you and staff for all of the information you must now retrieve or re-create. Continuing the Ball is a very nice thing to do to keep us entertained while you all have stressful overtime work to do. I love Subeta!!!! Group hug!!!!

December 31, 1969, 7:00 pm by foggster
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Way depressing... Super crappy when something like that happens, makes it hard to start over with things. On the upside, when I lose work and have to start over, I always end up getting new ideas and doing things a bit different... so maybe this is an opportunity in disguise. Maybe someone's BEST IDEA EVER will come out of this. Anyway you guys rock, and you will not hear any complaining from me. This is my favorite site on the whole internets. <3

December 31, 1969, 7:00 pm by Rocketlauncher
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That's unbelievably painful that the unthinkable would happen... if they are top secret, then the developers might not have a full working copy on their computers. I hope a copy of the tools are safe and ready to be restored quickly so the dailies can keep running at least.

December 31, 1969, 7:00 pm by RenBug
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Wow.... whats with my ____

I was just saying how that sucks i couldn't even imagine loosing THAT much work for everyone like that. I'm sorry about that. Hopefully you guys remember most of it so it wont take to long to put back together.

December 31, 1969, 7:00 pm by RenBug
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Sucks that happened >< i could only imagine the hell you guys are going threw trying to get back all the work and everything. I know I've probably been a pain as well >< Sorry.

Tho i have a question. With auto training or other things like the quests do you know once everything's settled ( since this isn't exactly a top priority) the system will give us the stats or if gold accounted the extra quests we lost? Or...?

its fine if you don't know since you guys have a lot on your plate just curious.

  • loves on subeta staff and subeta itself *
December 31, 1969, 7:00 pm by PakiAna
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I'm sorry for all the work you lost! Thank you for the update. I hope everything goes as planed for you.

December 31, 1969, 7:00 pm by sheral
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yay extension, me likes it!

December 31, 1969, 7:00 pm by SpringMoon
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Thanks for extending the Masquerade. Keep up the good work. :)

December 31, 1969, 7:00 pm by Katlamos
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Oh man. That shit sucks. Nothing worse than losing months of hard work D8 But thanks for the dance exchange. It's been making getting trinkets so much easier and more awesome.

December 31, 1969, 7:00 pm by end
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That's terrible ffff D :

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