From March 23rd 7:15 AM to March 24th 10:50 PM Subeta time, there was an error where every time an item was removed through the new wardrobe, it would be deleted from other users' wardrobes as well. We fixed this error as soon as we could, but many items have been lost. Our daily backup service had also stopped working, so we were unable to roll back the database by a day to restore the items.

We own up to this; this was an egregious, unacceptable error, and there is no excuse for not better monitoring our backups.

This error has now been fixed, and we are taking steps both to resolve this in the immediate future and to prevent this from ever happening again. Here's what you need to know.

Immediate Actions

We understand many items are irreplaceable, and we're going to do everything we can to restore all individual items. While our daily backup service had failed, we've booted up an older backup from about 4 months ago which will help a lot. We will be using this backup, various logs, and existing avatar data to further determine which items need to be restored.

We've set up a report form here that should streamline the process of reporting items you know you're missing. From now on, please go ahead and use that report form instead of the ticket system to make your reports.

You can now check to see what has been re-added to your wardrobe here.

We've also anticipated some questions which we've put in the FAQ spoiler below. If you have further questions, please leave them in this thread; we want to make sure your concerns are heard and taken care of.

Finally, we are giving 1000 CSC to every user as additional compensation. Please click here to receive your CSC. This link will also be available indefinitely for all accounts potentially affected by the glitch.

Future Preventative Measures

While coding errors will sometimes slip through, the full scale and impact of this error could have been prevented. And while it is too late for this situation, we are taking actions to ensure this never happens again in the future.

1. More reliable backups - We've improved our backup service and have added monitoring so that we will be alerted immediately if a problem with it occurs.

2. Changing the way wardrobe data is deleted - We've changed the wardrobe to no longer delete item data immediately when you remove items; we'll now have recent delete data in our database itself as an extra layer of backup. This gives us more ability to respond to all wardrobe-related incidents moving forward, not just incidents like this one, and makes our system more robust in general.

3. Further database reinforcements - Finally, we're investigating other changes we can make to our database infrastructure to further ensure resilient data and backups.

We want to make it clear that we understand how truly upsetting this is for everyone. We are so, so sorry. We are working hard to make this right, and are putting every effort in to restore your wardrobes and your faith in us.

April 24 Update:

We promised that we would do our best to figure out what items were missing and restore them using all the data/resources available to us. We've now wrapped up this process. In other words, we've now restored everything that was possible to automatically restore from available data.

It was never possible to restore items 100% accurately through this process, since we didn't have a working database backup - an unacceptable mistake that we've been open about since the start, and are still doing our utmost to own and correct.

In light of this, the missing items report form will remain open indefinitely so that, if you notice a missing item that we overlooked - even months after the fact - you'll still have a way to bring it to our attention. We deeply regret that any onus has to be put on you as part of this process, and we appreciate each report as giving us an opportunity to set things right.

We've released another report tool with a complete list of items we have confirmed were deleted from ALL wardrobes due to this glitch. This list automatically checks if items are in your wardrobe and has easy, one-click report buttons next to each item. Click here to check it out.

To end on a somewhat more positive note: Following this incident, we did an extensive post-mortem as to why this occurred, why our backups weren't reliable and how we can make sure this never slips through the cracks again - since, we agree, it was unacceptable that it did this time. In the last month, we've put a TON of work into creating more robust site infrastructure, which includes making sure we're on a working backup service with daily backups and constant monitoring. will post a site update with more details about this work in the near future.