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Aug 13, 2019 6 years ago
Jonquil
is made of stardust
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Jonquil

The Hustler banner at the top of the page prevents me from clicking any sub-menu options. While it is up, I cannot click the "X" to close it, and I also cannot view the other options under menu tabs "Subeta", "Interact", "Commerce", "Personal", "Cash Shop". I can click those 5 tabs, but I cannot select any of the sub-menu options. It only defaults to the first choice in each of those menus. For example, if I click "Personal" I can go to my inventory. But I cannot select any other options under personal, such as account settings, or the rest of the categories (I cannot see them right now to list).

The only way I have been able to get my user interface tabs to work, is by spam-clicking around the banner, hoping that the "X" will eventually close what the Hustler is offering. I am not sure if the "X" area for the banner is registering correctly, or if the "X" to close it has just a pixel that is being recognized. I have managed to close the banner a few times, but when I re-log onto Subeta the banner appears again. I keep forgetting to turn it off through my account settings (or wherever the Hustler toggle is located). This has been going on for about a week. I am on a desktop computer with Chrome browser.

(Quick short version: Right now Hustler banner is offering Delish Ion CHain for 250 CSC. I can't close it. I can't get into my personal tab settings to turn off the Hustler banner either.)

Aug 13, 2019 6 years ago
Laurey
is a SUPER USER!!!
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This isn't really a fix on Subeta's end, but if you want to just get rid of the banner completely you can add this to your custom CSS.

.hustler {display: none;}

You can still access the Hustler's CS page through the Cash Shop navigation dropdown.

Aug 13, 2019 6 years ago Official
Bug
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Segfault

Thank you for report. I have a couple questions to help me diagnose the issue:

Are you on the most up-to-date version of Chrome? Which operating system are you on? Do you use any custom CSS? Do you have any browser extensions, for example, adblock, and have you tried disabling them to see if it affects the problem?

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Aug 13, 2019 6 years ago
Jonquil
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Jonquil

Thank you, I will try that code. I thought there was a widget or preference thing to turn it on / off but once I was able to open up user options, I didn't find one. So I really appreciate the custom CSS to disable Hustler alerts! :)

Thanks for getting back to me so soon regarding this odd Hustler happening! I am on the current version of Chrome: Version 76.0.3809.100 (Official Build) (64-bit) My operating system is Windows 7 I have two custom CSS at the moment (I plan to add a third that Laurey told me about). The first custom I have is the battle one where the start battle button is at the top of the page. The second custom I have is to put a red border around floating items and have it go near the top of page. (I posted those two codes at the bottom of this forum post). I don't have any adblock or browser extensions.

Once I had made my original post here on the forum, I was able to close the Hustler banner "X" on the same page as my forum post. I make multiple tabs to navigate Subeta, inventory tab, explore tab, quest tabs. The other tabs with an old Hustler banner in it was still not close-able, but the forum post tab let me close it. I am trying to remember if previous Hustler banners were only close-able once I had a submission of some sort. Such as clicking the daily spa, moving inventory somewhere, etc. I will try to log in and out a bunch to test it.

The exact custom codes are here: .ui.button.primary.large.fluid[value='Start Battle']{ position: absolute; top: 0; right: 0; }

.floating_item {position:absolute !important; top:5px !important; left:5px !important; border: 4px solid red!important}

(Edit note: I just cleared my browsing history and cookies, and logged back in. I have not added the custom CSS to hide the Hustler, but I did not see a Hustler banner to test. I may have to wait a few more hours before he offers another item for sale, as I had already dismissed his special offering from this morning. One other thing I wanted to mention was that the "Hover-over" display feature for the Hustler banner was not working. For example, the Delish Ion Chain from this morning, I could not hover over it with my cursor to see a preview of how it looks.)

Aug 13, 2019 6 years ago Official
Bug
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Segfault

Thank you for the information. It doesn't look like it's your custom CSS that is causing it, so.. that's good!

I have a few more questions, for the next time you run into this:

  • When the hover doesn't work, do ANY hovers work on the webpage? For example, hovering over items or usernames on other parts of the same webpage.

  • Is it possible that, when you can't close the X, it's because the webpage hasn't finished loading? The Hustler and the item hovers all require JavaScript files to work, so this is my best hunch for what could be going on. Maybe something is causing those files to lag.

  • Do you play Subeta on any other browsers or computers, and do you notice the same problem on them if so?

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Aug 17, 2019 6 years ago
Jonquil
is made of stardust
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Jonquil

It's been a few days and I have not been on much to test the hover overs and Hustler banner. Without thinking about it this morning, I clicked and closed the Hustler banner (offering the Stiffed Legged Horse Plushie). I did not have any issues with closing it at that time, but it also was not a fresh log-in. If I had been thinking about it, I would have closed my Chrome browser, deleted cookies, etc., and then re-logged into Subeta with the Hustler banner still there. But I goofed and closed it as sort of a muscle-memory reaction to seeing the banner.

I haven't used any other browsers or computers to log onto Subeta for a few years. I can try logging in with my cellphone, or another browser (same computer), to see if I have problems.

Edited to add that I re-logged onto Subeta with the same computer, but with internet Explorer. I am having the same problem, and the Hustler Banner is not up. The pull-down tabs are not responding correctly. I can't see the sub-menu options, and just can click once on the tab and get "Forums" for the Interaction, "Inventory" for Personal tab, "Explore Map" for Subeta tab, "Shops" for the Commerce tab. I waited awhile before trying them again, and still get only the first choice (never seeing the sub-menu pull down tab). The ads on my page appear to be loaded fully.

When I try to hover over an item in my inventory, I can see the item's number in the bottom left corner. For example I hover over my Sun Lifelike Neela Doll, I see subeta.net/item.php?n_id=180809 I don't see a hover-over preview of my avatar wearing that Neela doll. I could not get the hover-over feature to work in Internet Explorer, even after submitting forum posts and using a book, putting an item in my wardrobe and making a comment to a friend. Normally one of those would seem to work and enable the hover over and user interface tabs to start working again. So I closed Explorer, and returned to Chrome and things appear to be working like normal.

Aug 19, 2019 6 years ago Official
Bug
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Segfault

We don't support Internet Explorer. Have you experienced the problem again in Chrome?

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Aug 19, 2019 6 years ago
Jonquil
is made of stardust
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Jonquil

Thank you so much for checking into this issue. As of today (in Chrome) I have not had the problem again. Today I logged in and I see an active Hustler Banner, but I was able to click all the submenus from my user interface tabs. All of the hover over items are working as well. Even though the Hustler banner is not a wearable (it's a Fringe Magazine Spring 2014 Edition) I can still see the details such as item description, rarity, average price today, etc. when I hover over the offer.

Either you fixed the problem, or it resolved itself on its own. There is a chance that it was on my end, as my computer is getting old and is experiencing some heat related issues. My computer being the culprit may be the case, especially if nobody else has reported the Hustler banner problem. I had considered the possibility that the advertisement banner / mechanism for those were causing the problem. But I have not seen any complicated ads that play a small video or 3-4 cut scenes. Rather, all of the ads during and after this issue have been static. (Right now I see a Walgreens Pharmacy ad and it's just basic, not changing, no miniature movie playing.)

Sep 6, 2019 6 years ago
Pun
is very punny
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Eager Beaver

I've always had the issue with the Hustler banner that even if I do manage to close it, then I have to refresh teh page before it'll let me click on any of the links that had been hidden underneath it. Is that related, or does it need (or already have) a new bug thread?

Chrome Version 76.0.3809.132 (Official Build) (64-bit) Windows 8.1

Jul 28, 2020 5 years ago
Reya
has ALL of the beanbags!
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Is this is still an issue for you guys?

Jul 29, 2020 5 years ago
Jonquil
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Jonquil

I have not had the problem with the Hustler banner since this time last year. I have the banner enabled at the moment (I have not used the custom code to hide it since summer started) and have not had any problems removing it, or using my navigation menu while it is up. I have a gold account active at the moment, which prevents ads, but before that happened, I did not have any issues with advertisements and Hustler banner combination.

I wanted to mention two things that have changed since I had the problem last year. They are probably unrelated but I figured it may help, especially if the original problem was related to an overheating of my hardware. One is my graphics card fried (around November of last year). Now I have a different graphics card than the one I was using. Secondly, my monitor died (around February 2020). I don't think either of those were part of the original problem, but I figured I would mention it.

I'm guessing that whatever the original problem was, Subeta staff worked behind the scenes to fix whatever was causing the issue. I'm extremely grateful!

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