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Aug 14, 2014 11 years ago
Katyanari
is INCONCEIVABLE
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Chitauri

I have just joined this site tonight. I have several friends and family who have played Subeta in the past several years ago, and decided to finally give it a try myself. I have avoided doing so after attempting to register three weeks ago and being greeted with broken images. Finally, after realizing that this was not to change, I signed up anyways. I attempted on both Internet Explorer (ech), and Firefox, and both are greeted with the same issues. I have never been a safari user, and am not interested in Chrome. Thus these results are based on Firefox and IE only.

First I am met with: IE: Firefox:

I am able to choose skin color, eye style, eye color, mouth and nose style, and clothing style. The hair and hair color are blank, and every page, whether I can view it or not, shows the broken images because of the hair. I choose a random hair color and hair style.

After creating a random avatar in firefox, my preferred browser, I am greeted with the following first welcoming page. Definitely not an attractive beginning in a site that is supposed to be focused on images. I havent even made it to the flash games! I would think that jpegs and pngs would be easy coding for a website to accomplish. My hopes on a fun new virtual pet site to play is diminishing immediately.

I create a pet and click her profile to see her stats. I am slightly disappointed to realize that gender does not exist for pets in Subeta. Despite, I am more mystified by the random golden bars on her page. I assume that there is simply some missing coding stating 'health' and whatever else needs to be there? Whatever. I move on with the walkthrough.

The walk through sends me to Sarah, the sweet newbie quest giver. I am fond of her, her image actually shows and she is the first pretty graphic other than the pets that I am met with. I begin her quest for some bread. I click the easily accessible 'search for item' link on her quest, which makes me leave her page. I buy the item... and cannot return to Sarah. Clicking back in my browser history fails. Going to the walk through again simply rushes me to the next step. I'm not ready for clothes shopping, yet, I am on a timed quest! It is my first heroic deed! I attempt the 'Search Subeta' option for both newbie quest and Sarah... to no avail. Luckily, the kind people in the built-in chat provided a link to her. I still have no idea how to find her, and I forgot to bookmark the link. I pray I will stumble upon her when I explore the world.

The walk through urges me on a quest to shop for some clothes for the avatar which I was unable to customize. I am greeted with this:

I assume, like other virtual pet sites, there should be some sort of graphic, like a shop-keeper, there. I am met with plain and disheartening html, making me believe that the site may in fact be dead, and thus the root of my problems. No items stocked... and restocked 44 years ago. This must be a silly prank to deter new users... right?!

I refresh several times to finally get a full shop of beautiful and exciting clothes. I click the first pretty shirt that I see. Blue Lovingly Laced Layer Tank. I am greeted with the following image: I assume that is either an image of the clothing I failed to grab in time, or a very disgruntled NPC yelling at me for being so slow. "Is Sold Out! Shoo!"

I go back, to find the shop empty once more. I refresh again, three times, until the shop is miraculously full again. At least my idea of a 44-year restock time has been shoved to the side. I scroll down and eagerly grab the shirt again, teeth barred.

I go to my wardrobe, as the walk through insists, to equip my new-found pretty clothes. I am met with thus: Disappointing. I do not give up! I switched the Beta wardrobe, and all worked fine... to which point I realized that I had happened to choose freaking GRAY hair from the beginning. Like I'm an old lady trying to game with the young'uns. Aren't I pretteh? I have no idea how to change this. Thanks, walk through, for teaching me that~.

The last thing in the walk through, hence the last thing I took a screenie of before deciding to freaking deal with it, was my first poll. I am 22, and voted on the poll about age up right now. The finishing results was the cherry on top of failed graphics. I remember even those old cheap yahoo websites could get polls down accurately. Sometimes even with pretty colors!

I have been looking forward to joining Subeta after hearing, seeing, and reading about so many wonderful reviews. As a new user, I am let down... horribly.

I would love to know if all of this is fixed with a certain browser. Though I am a firefox-lover, I am willing to attempt downloading and trying another browser should I know that it will improve my experience on this site. I look forward to any tips from anyone, and hope that my notes have not gone unnoticed by the Subeta staff! Thank you in advance for any tips! I will update this forum should I run into any more problems, excluding the ever-so-common broken images. (Such as games, which I have not attempted thus far.)

Thank you for your time, Subeta!

Aug 14, 2014 11 years ago
Judin
is a sun worshipper
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Bligthe

The registering process is full of broken images, and that's something they're going to have to fix. I'm sorry that was your introduction to the site.

Some of the other stuff can be explained, however: Firefox should work pretty well, IE does not. I use firefox and manage just fine. There is usually one or two areas of the site that are having issues, but they've been good at fixing and renewing so far. Right now the wardrobe is being updated, for instants, so it has some issues, however, if you move on from the opening wardrobe site to "Avatar" on the bottom left there, you should be able to change your hair and everything else about the base.

Your pet's gender is right there next to her name. The two orange bars represent how full and happy she is. When they're in red you'll need to feed her and play with her, but you can also put her in the resort in Veta Lake for a low fee, and they will keep her happy. She will never die, no matter how long she goes unfed, but she can't fight in the Battle Dome if she is not in the green.

As for navigation, most things can be found through the map, but the quests can also be accessed from each other, so if you don't know where Sarah is for instants, you can go to Saggitarius' purple tower in Centropolis, and he will link you there. These are things you will discover in time. I reccommend doing the Item Hunt (found on the game page), the Wizard's quests, Quentin's and Pete's. They give nice rewards, as long as you don't give in to their more expensive demands.

I really hope that your experience gets better, because, despite its flaws, this is a really fun site to be a part of. So ... welcome to Subeta. :)

Aug 14, 2014 11 years ago
cartel
is shady
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Eightball

I've found that the best way to keep track of all the quests is by adding the quest widget to your sidebar (which you can do here)


[ forum art by [userid=519517] ]

Aug 14, 2014 11 years ago
Katyanari
is INCONCEIVABLE
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Chitauri

I cannot thank you enough for the tips, Judin! It really does help a lot. And thank you, as well, Cartel... that entire widget page is super handy!!

I look forward to learning more as I move along the Subeta world. Your helpful responses have made it a better experience already. Thank you SO MUCH!!!!

Aug 14, 2014 11 years ago Official
Reya
has ALL of the beanbags!
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Welcome to Subeta, Katyanari!

I am sorry that you have experienced so many issues right after joining, but I am glad that you have stuck around!

It appears that those pages are trying to pull images off of an old server, so hopefully it is a quick and easy fix to get them working again. I will let the programmers/creative team know about them.

As was already mentioned, IE is not really compatible for Subeta. Chrome and Firefox are both good alternatives for browsing Subeta.

Question: How did you get to the shop that told you it was sold out and hadn't restocked for 44 years? Sounds like you got redirected to the wrong place!

The wardrobe is currently being completely redone. If you wish to change your HA, you can do so in the Beta Wardrobe (the link is also provided at the top of the current wardrobe page). To learn more about the changes being made to the wardrobe, check out this thread: Wardrobe!

If you hover over the bars on the pet page they will give you a tool-tip to identify them as happiness and health. Though, it could be nice if they actually said on them what they were displaying - you could even recommend it in our Suggestions & Ideas forum!

In fact, if you have any other suggestions on how to update the tutorial, I would love to see them over there. It has been revamped several times since I've joined and I often forget about it!

If you run across any other broken images, please feel free to report them in the following thread in the Known Errors & Troubleshooting subform: [topic not found]

For other reports not related to the tutorial I do ask that you create a new topic for them opposed to including them here - it helps us stay organized when unrelated issues are reported separately.

Thank you for making these reports and I hope your experience here will improve. I will keep you updated as best I can on the issues you have reported. Feel free to ping me or if you have any questions or comments!

Aug 14, 2014 11 years ago Official
AeriaLure
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Astarion

I'm really sorry for the walkthrough experience you had. The programmers have already been alerted to the issue, so hopefully they can address the problem soon. You might find the FAQ thread helpful, when first starting out. There is also an off-site subeta fansite, subetalodge that you may want to check out to see the types of items/pet colors available.

[box=#FF977E]

[tot=aerialure]


Current Avatar Theme: Ryomen Sukuna :D
Custom Wearables Thread 🔱 Custom Wearables Shop 🔱 CW Ping Group

[/box]

Aug 14, 2014 11 years ago Official
Rah
is magical
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Rah

Wow. Thank you for all of the screenshots and information you've provided here - this is /really/ helpful to us. I am personally making this one of my top priorities to fix up art wise!


Rah image drawn by the dear !

Aug 14, 2014 11 years ago Official
Keith
is sweet
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Eradication

THIS HURTS ME.

I'm so sorry that this was your first experience on Subeta! We're working really hard to tighten up the registration process by including a bunch of new (amazing) lore and content to get users immersed in the world right from the start.

Until then, I'm going to see if we can't just rip out all of the HA generation stuff and just make it a simple username, password, email, etc sort of setup.

Thank you so much for posting this! ❤

💖 ✨ 🤗

Aug 14, 2014 11 years ago
Lirikai
has some electric moves!
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This sounds very familiar. That's the same experience I had with the Sarah quest a couple of years ago, too and have spoken about it at length in the suggestion forum, because yeah, the walkthrough's confusing. I love your writeup, though, you've got a great sense of humor about all of this.

If it helps, though, the "shop is sold out and hasn't been reset since 1969" is some sort of odd glitch that happens if you try to buy an item precisely at the top of the hour when the clock clicks over to :00. If you click the back button until you're in the shop again and then refresh, it should allow you to buy the item without all the repetition. I run into that a lot still.

Aug 14, 2014 11 years ago
L0stS0ul
is a Morostide warrior
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What a horrible first impression! I hope all the issues you mentioned will be fixed quickly! The wardrobe might take some time though, since they're in the middle of a big revamp.

I'm a user for 7 years now, and even I don't know how to find Sarah through the map xD If I want to do her quests (which I can't because I have too much money), I'd have to get to her either through the quest widget or by going to some other quest and click the option to show all other quests at the top of the page, there's a link to Sarah too I think!

I might have a usefull tip for you, for questing. In firefox when you click a link while holding ctrl, it will open the link in a new tab. When clicking a link while holding shift, it will open the link in a new window. In both cases you still have the original quest page open, so you don't need to navigate back to it. When holding ctrl and shift both when clicking a link, it'll open a new tab without shifting the view there, that helps when you do quests where questgivers ask for more than one item, that was you can open all links to the shop search and then see if the items are cheap enough to buy or not, without switching windows/tabs like crazy. I hope that helps a bit!

The weird restock times usually show when you're somehow redirected to a shop that doesn't exist or something like that. Weird things like that usually happen to me when I write invalid captcha codes, or when something is sold out for whatever reason and I try to get back to the shop.


[font=monotype corsiva]Lost in the Darkness[/font]

Aug 14, 2014 11 years ago Official
The Adventures of
Ariel
and Pete
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Just popping into say that a new tutorial system is something I've been working on! I went through the signup process myself ( did, too!) and we were kinda horrified. Definitely something we're passionate about fixing, this is no good!

Thank you so much for the info, that will help us even more!

Aug 15, 2014 11 years ago
Katyanari
is INCONCEIVABLE
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Chitauri

Wow thank you so much for the amazing feedback and reassurance!! I feel bad now, as I am already pretty much in love with the game and art.

Reya, in response to your: "Question: How did you get to the shop that told you it was sold out and hadn't restocked for 44 years? Sounds like you got redirected to the wrong place!" I should have saved the url bar, but I did not. It was the standard link that the walk through provides towards the clothing shop. Not a major issue, since refreshing fixed it.

I didn't mean to hurt you, Keith! D: I feel so bad, because everything that I have posted was the only and last negative experience. I am already falling completely for Subeta.

How amazingly sweet and nice that everyone is, and how swift your staff is so respond to issues is truly a bar above the rest! Thank you so much for having me. <3


I feel like I have been gifted too much personal welcoming messages and exciting wrapped presents! I cannot thank Subeta, your admin, and your amazing users enough. I will definitely be here for a while. :)

Dec 30, 2014 11 years ago Official
Reya
has ALL of the beanbags!
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Poll Booth Missing Images should be fixed. :)

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