Is your email address up-to-date?
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It's a busy day for news as we work on the site!
We're going to be upgrading our login and authorization infrastructure, likely going to an external service; more expensive, but is also going to be able to provide extra support and troubleshooting. The really important part of this is that eventually (not just yet, but soon) everyone will be required to reset their password. That will mean having an email that is up-to-date and can get messages from Subeta, and that you still have access to. If you have an old or secondary email on file with us, it might be time to make sure you can still get into it or change it in your Preferences to something you check more often.
We'll update through the front page when it's time to refresh passwords. Thank you!
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Oh no! I hate resetting passwords lol.
I always thought that the site logged you out once in awhile to make sure you're not a robot? I never thought of that as being an issue. Is that the bug that's been happening?
🌹 Beloved Brother 1989-2018 (10/17 - 02/19)
Grammy 1937-2021 (11/14-10/28) 👼
We know, most people do. ^_~ It's one of the reasons Keith has held off on initiating it for all users, but it can't wait forever.
For the current bug, we're not entirely sure of the root cause. We haven't made any changes to the authorization system recently (authorization being that set-up that handles among other things when cookies expire, for instance, to make people re-enter their password as anti-bot and anti-account-theft measures) that would explain the sudden onset of it. It's also confined to chromium browsers from the reports we've gotten and only for some users. So there may be some other system issue that's triggering it.
But the coding for the current auth system is ten years old with some security concerns in the wild, so we need to make the change soon anyway. Keith is going to keep working on the log-out issues in the meantime.
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Thanks for the heads up! Turns out I did have an older email on file.
Very interesting. I seem to get logged out in both old and new Subeta once in awhile. It doesn't happen often, but it's good to know that's the issue!
🌹 Beloved Brother 1989-2018 (10/17 - 02/19)
Grammy 1937-2021 (11/14-10/28) 👼
thanks for the heads up, i didnt remember what email i have on here and just checked and its all good
Awesome, thanks for the heads up, and for including a link to where we can view our email on file!
What should we do if we can't access the e-mails we provided at one point? Mine is in account recovery and I have no idea if I will be getting it back as of right now.
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I appreciate the post since I also had an email I hadnt used in years. It might be a good idea to send a notification+ an email out to all the users. Seems like a safe bet.
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@blackwolf_2009 I would change your email on your Subeta preferences page that Galaxia linked to an email address that you do currently have access to, while you're waiting to see about the other one, and then if you do manage to regain access to the other email you can change it back later.
@blackwolf_2009 Changing your email at that link to a newer one that you can access should work, you won't need to log into the old address!
EDIT: Heh, jinx with Laurey. Yes, you can always change it back later.
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Yeah, I contacted support since I figured it'd be best just in case it took a bit for anyone to reply to me. Changed it to my girlfriends for now as I know she is able to easily access it still. That way until I get mine sorted out, I know full well I can still get into here. Should sign in more on my e-mail after this. -lol- I never really use it.
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Ummm...I don't think either of my emails ever work with Subeta. I forgot my password some months ago and never got the email despite knowing which one is signed up here. I had to have an admin help me get back in because the email with the pw reset never arrived. Afaik, Subeta isn't blocked on my email either.
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I’m getting booted to a blank page when I try to update my email; when I go back to the page (even in a new tab), it still shows the old email and not the one I tried to update to 🙃
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Thank you again for making sure these sort of announcements get posted to the front page.
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Gotta love password managers, 6 months ago this would have been annoying for me but now it's almost no hassle 😁
Can't wait for the new login system, hope the transition goes smoothly for the team!
As long as I don't even hear the words "two factor authorisation" we're good :D
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