With every event, every holiday, anytime there is heavy traffic on the site, we are subjected to extreme lag and frequent crashes. This is a problem that can be fixed by simply adding more servers shortly before the event/holiday begins and keeping them the entire duration of said event. People complain here and there, on various threads, at various times. I wanted all of us faithful users to be able to speak with one voice, at one time. Please simply post your UN on this thread to add your signature to this petition. Please no complaints about other issues, and be respectful. I only want to address this single problem with a unified voice from users. I am not trying to cause any trouble, I am merely urging us all to exercise our first amendment right to speak out on this particular issue. Thank you all for your support! 👍

If you feel differently and/or disagree with my opinion -- please do not sign this petition. You are free to start your own thread. :)

bonita

I don't really understand the point of setting this thread up like a "petition," what is it supposed to accomplish vs. just a feedback thread?

But I thought awhile back staff had made it easier to just spin up extra servers when needed, and was working on giving the ability to do that to more staff members in case programmers weren't online? What happened with that?

And who's going to pay for these extra servers?

ok real talk i thought this was going to be another change.org petition

I wish it could work like that. xD Darkrai mentioned a good point though - what happened to the extra server possibility?

I don't believe the number of servers is the single cause of the 502s/etc, it seems like it's something else, if not multiple things. Until just recently, Subeta was doing pretty well since the change to the shops, including during holidays and events.

I get what you're trying to accomplish here and it's nice that you want to see Subeta improve, but some of the others are right too that petitions really don't pay for things like extra servers. I'm sure we all want to see the site become more stable, but I think the answer is probably more technical than just demanding that staff throw their money at one particular thing.

And slightly unrelated, but the first amendment doesn't extend to private websites. If Keith woke up tomorrow and decided he wanted to ban anyone who said "ladybug", he could do it.

They will be coming at:NeverishTM

I also second .

Yeah, I'm frustrated with the errors as well, but this thread isn't going to accomplish anything at all.

With what money?

The daily goal is at 8% at nearly noon. Unless it's the first of the month, or it's CSC bonus weekend, the daily goal barely ever reach 40% in 24 hours.

The First Amendment (Amendment I) to the United States Constitution prohibits the making of any law respecting an establishment of religion, impeding the free exercise of religion, abridging the freedom of speech, infringing on the freedom of the press, interfering with the right to peaceably assemble, or prohibiting the petitioning for a governmental redress of grievances.

It applies to the government. Like, I know Keith is powerful, but he is not american legislature powerful. So, the First Amendment...doesn't really applies in the case of people wanting to make a petition on a non-governmental website.

Especially since a lot of us are not American.

This.

My immediate thought was maybe it should be phrased "if you want more servers, donate!" That'll be a more effective solution.

Basically. Subeta is a free website and we barely make enough from the daily goal. How do you expect more servers? Unless Subeta turns into a paid website, then I don't see this option happening anytime soon. (or runs on donation for said server)

That's exactly like the $40k magical recode that will never happen. There is simply not enough "funds" to do it. Or so I've heard.

I feel kinda bad for this, erm, misinformed but well-intended thread.

But yes, as others have iterated before,

1. the lag/etc problems during events probably wouldn't just magically be fixed if we threw servers at it,
2. if throwing servers at lag was a feasible and workable solution... yes, again, the problem of money. I suppose you could make a suggestion like, "hey create a super tier gold account aka platinum and have dedicated servers blah blah users clamoring some kind of pay to win complaint-feedback" <- (that also seems a lil programmer heavy/possibly terribly buggy and/or not even possible with my somewhat limited knowledge of how web works, as in, it probably depends on how subeta's backend stuff is set up)

on a related note, I'd be really amused if the next NPC recruitment activity was throwing CSC at the site lmao

No, I mean donate. If people want servers, the way to get more is to give money to the site so that they have money to spend on servers. The fact that we get CSC is a nice byproduct of that and has nothing to do with the topic at hand.

All right, I'm going to speak on this issue as both a Subeta player and a web developer.

1. We don't know that a lack of servers is what's causing the errors and lag. This would appear to make sense, but Subeta's staff haven't actually told us anything about what the actual root of the problem is. It could be inefficient code, faulty logic, lack of programmers to actually address the errors, or something else entirely. I would love if staff were better at communicating about this, but so far they have, quite frankly, been absolute trash at communication with the user base.

2. Whatever the problem happens to be, a petition isn't going to help. All it will do is tell the staff what they already know: that everyone wants the problem fixed. It doesn't actually do anything to help them fix the problem though.

Here is what I propose. First, for and subeta's programmers/staff:

1. Please tell us what you know about the cause of the problem. Is it a lack of servers, for instance? Do you suspect there is a logic error or human error involved? Whatever it is, I am sure the players are not going to judge you for it: coding is HARD and we appreciate the work you put in; no one expects perfection. But, we expect communication - it is part of respecting the user base, to keep us in the loop about what's going on.

2. Whatever the problem happens to be, call on the users to help, and I'm sure many will. For example, if the problem is lack of funds, and you tell us, I'm sure we would all be willing to buy some CSC to try and help out. But, right now, I'm not going to spend money on CSC unless I know it's actually going to go towards fixing the problem. If the problem is lack of programmers, again, let us know. A lot of us would be willing to volunteer however we can to help with the problems you're experiencing (me included).

But above all, COMMUNICATION is paramount. Please don't be afraid to tell us the truth about whatever is going on. Don't just tell us what we already know, or to check the status site (which has incorrect information on it and tells us basically nothing).

Meanwhile, we players should continue demanding this communication. Once staff tells us more about the problem, THEN we can get together and figure out a solution together, but as long as we're kept in the dark, all we can do is complain and feel disrespected and ignored.

No guys, don't volunteer for things like this.

That would be vastly underselling your time and talents. Coders being underpaid is an issue akin to artists, because of some people paying with "publicity" and things like that. Yes, it would be nice to go and volunteer, but it actually hinders other coders.

It's nothing against Subeta, or against Keith, but there are paid coders on the site, and I would be way more at ease with another paid coder being hired, over 10 volunteers. Even if things would be done "faster" by volunteers.

It's a matter of ethics to me.

Subeta does NOT need our donations. It's ridiculous to even suggest that players should just give this business money. Do you donate money to the cable company or to your local radio station so they can pay their rent? No, because that would be ridiculous, people do not donate to businesses. They donate to charities and to causes.

If anything, Subeta should have a Kickstarter campaign. But said no to that suggestion a while back soooo

I don't have a great memory, but whatever happened to that alleged site-wide code rewrite/revamp? I'm guessing it's on the backburner?

Still have this lovely screencap of that one random day Subeta layout changed. I seriously like the style, and if this is what the recode would look like, it's a definite good start. A bit bland and would benefit from some official art of NPCs or pets, but an improvement.

There are things in the pipeline :)

When that went live it was coming from one of our experimental branches that holds our code, and it wasn't really meant to (or anywhere near ready) be seen. We've moved away from that, but we actually have something pretty significantly near completion. There are a few hard parts left (removing all of the old prototype code and shifting entirely to jQuery) and some styling that needs to be done, but we have a direction :)