We had a few significant problems yesterday, stemming from a change in the way that we log user data. Right now we've got about twelve different methods of logging user information, and it all goes into the database which is a bad choice altogether.

We're upgrading so that our logging data goes into Elastic Search which will make the site much faster and easier to use in a few ways.

1. We're upgrading our logging information altogether. Right now when you purchase an item from the user shops it logs in three different places. An item log (item given to user in user shops), a points taken log (3232sP taken in user shops) and a hybrid log of the two. The goal is to remove the first two entirely, and make semantic logs that make sense to UAs and are easier and faster to search when you make a ticket.
2. All of our logs are currently stored in the same database as Subeta, which means that we've got GBs of data just hanging out in memory with the things that you're trying to access around the site on every page load. When you buy an item from a shop it's not only crediting it to your account but making a bunch of log data as well, which slows down the pages. Now we're offloading it to a separate server and architecture designed for these kinds of logs, hopefully speeding the site up!

So, now the problems that we had yesterday! I pushed this new logging service and the web servers hadn't caught up which explained the white pages earlier in the day. After that, two of the types of logs (taking and giving sP) caused pages to break which broke things like scratch cards, redeeming maps, etc. I've just turned those logs back on (they were turned off overnight) and fixed those bugs. Here's to a faster site!

Example of how the newer logs come across now

Thanks!

Thank you things crossed :)

Thanks for telling us! :)

Ugh,double posts strikes again!I'll be glad when this is fixed!

thanks for the update!

Super cool to keep us posted on the problems! Thank you.

Thanks for the info and your hard work!

Thank you! :D

holy hell! go keith!! XD

Thank you for the info c:

Thanks your work is much appreciated!!!!

Thank you~! Now that we know you're working on a new method to ultimately make the site more efficient, it explains a lot of the glitches and things going on as an unintended result.

Tis okay, I know when you implement one thing, you end up breaking 12 other functions in the process. Believe me, I've been following Neopets and their shitfest of programming problems as of late. Subeta's actually moving a lot faster than Neo most days now, so congrats on that at least! xD

Thanks!

Sounds good to me!

Thanks for all the work and the info! ^_^

Thanks for letting us know <3

thanks :)

Thank you for keeping us updated and for the explanation!

Wow!! Sounds like a lot of data to have to sift through if things go amiss. I hope the change to one log makes things easier. Sounds like it will. Thanks for the update.