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Jan 21, 2020 6 years ago Official
Bug
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Quote by Judy
what about the items I had sorted into categories in the legacy shop?

Unfortunately, those categories will not carry over, sorry.

Quote by meiastar
on behalf of a friend who is not very active but wants to keep her items... what would happen if she has items in a legacy shop but doesn&;t get to them in time for April? Would the items be deleted when you delete the shops? She won&;t see your news post so I am going to text her to make sure she knows what&;s happening! Thanks!!

The Move-to-Vault tool will remain available after that date, until further notice. Eventually, we may schedule downtime to automatically transfer whatever is left over. In that case, we will either automatically transfer them into user vaults or come up with a different solution - but inactive users will still keep their items somehow. We won't delete them in any case :)

Quote by Elwyn
Is a legacy shop the same as your gallery shop?

No. If you have a legacy shop, it will be really clear because there will be a caution symbol next to its name, and it will look totally different from your other shops if you visit it. (The caution symbol is a triangle with an exclamation mark in it.)

Quote by Ryuu
Would it be possible to edit that edit into the original news post to help make it clearer for users what exactly the legacy shops are/were?

Good thinking! Done. Thank you <3

Quote by Immortal
Too bad there&;s no &quot;transfer to another shop&quot; feature. I&;d find that much more useful. Thank you all the same!

I thought about this, but it ended up not being feasible, because the newer shops have a smaller limit on the number of items you can have inside them. A lot of legacy shops have many times over that limit of items in them, and the overflow could get messy and have more risk of error.

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Jan 21, 2020 6 years ago
NEVER feed
BoaConstrictor
after midnight!!
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SapphireSeasGoddess

Also I don't know, why I will no longer be allowed to finally earn money from my old stuff?! Enough, that I couldn't sell nor see my items for 2 months now. Thus I can as well quit!

Will the items put into the vault retain their price tag?

Jan 21, 2020 6 years ago
SpiritedLass
is made of stardust
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Now that the Legacy Shops are no longer how many items are shops / galleries allowed to hold now and how many shops are users allowed. In 2016 we were told that we might be able to add more to our shops or possibly have more shops. Any decision on that yet?

The Resort or Living La Veta Loca
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Jan 21, 2020 6 years ago
red5luke
needs a vacation!
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MurdocIsGod

Thanks so much for this! I haven't moved anything out of my legacy gallery shop, because of how long it would take. My regular shop didn't have anything in it, or any profits left, so that's an easy delete there.


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Jan 21, 2020 6 years ago
Morticia
is a tomb raider
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Blauwoogje

When you introduced the new shops and turned the old ones to legacies, I knew it was a matter of time before the old ones would dissapear totally. So I emptied the old shop first. Then... the gallery on wich I was working on that achievement of how many items you had in the shop. I wasn't able to get all the tiers but for one who was going easy on that, I am not dissapointed with the result. I emtied my entire wardrobe in there, managed to get one more tier before it got retired. After that, throughout the years, I emptied the gallery, little by little. I believe I had finished it last year around this time.

But it's great of you to give everybody a heads up.

Jan 21, 2020 6 years ago Official
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I understand you're feeling really frustrated about all of this, and that's valid. It is a difficult situation and I wish it were smoother and easier too. Legacy shops have been a bit of a thorn in our side as well, for a while now. The code is really old, and as the rest of the world (and the rest of our code) modernizes, legacy shops keep breaking in unexpected and sudden ways even though no one's been touching the code for them - for example, the issues you mention with being unable to see or sell items from your legacy shops. Nothing changed in the code to cause those issues, but it is just crumbling apart and cannot be practically maintained any longer, and this is why we're pushing to finally retire it.

We also understand how frustrating it is to have to move everything over, especially since it isn't possible for certain information (like prices and categories) to be retained. We are trying really hard to make this as smooth as possible, given the limitations and that some things are frustratingly not possible.

For instance, I know it's messy to just dump thousands of items into your vault. That's why I added an option to be able to choose a vault category to transfer the items into. You can create a new vault category and have the items be transferred into that one, to keep them separate from your special/holiday items. Then you can sort items from that vault category into everywhere else, such as your new shops.

Thanks for your questions and concerns. I hope this was able to address them <3

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Jan 21, 2020 6 years ago
Yer a wizard
Stakely
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Awesome

oh look i still had one woops

thanks for the streamlined system, i know i put off doing anything with it out of pure laziness

Jan 21, 2020 6 years ago Official
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Quote by SpiritedLass
Now that the Legacy Shops are no longer how many items are shops / galleries allowed to hold now and how many shops are users allowed. In 2016 we were told that we might be able to add more to our shops or possibly have more shops. Any decision on that yet?

No change on this right now. It is still a possibility for the future :)

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Jan 21, 2020 6 years ago
Rumi
has ALL of the stickers!
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Kadomar

Thank you ^^ I had faith and did the transfer ;) It went smoothly, as far as I can see 💛

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Jan 21, 2020 6 years ago
Monsoon
has a dragon
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Alureth

Okay. I started the process a bit ago (more than 30 minutes but less than an hour, I think. lol) So now it seems it's all transferred. I made a Legacy Shop Items category in my vault and it now has 147 :O pages in it. lmao And it looks like my old Legacy shop is gone but I never got an alert saying it was finished. Am I REALLY done now? Just want to be sure before I close tabs (the migrate tab as well as my vault). ;-)

And thanks SO much for this! I've been trying for MONTHS to not only access that crazy old shop but move bunches of stuff out whenever I could access it so this seems to have made it pretty painless though I do still need to sift through it all for fragging, and putting in my pet treasures, etc. But I think this will be easier overall. xx :)

Edit: LMAO! And of course just as I post this, I get the alert saying it's done. giggles

Jan 21, 2020 6 years ago
Judy
has a massive family
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Karen Joan Marreshaann

Thanks. I know you work very hard at your job and making it all as smooth as possible for us players.

"You can't wait until life isn't hard anymore before you decide to be happy" Nightbirde (Jane Marczewski, May she R.I.P 19.2.22)

❤ Miss you Mom



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Jan 21, 2020 6 years ago
The Royal
Nebet
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I'm glad this is being done, thank you. I didn't even really realize the legacy shops were still around in terms of items could be stored in them. When the new shop system was introduced I recreated my shops and transferred everything over from the old ones right then, at least I think I did. I used the transfer tool in case anything was left over, and I'm glad the legacy shops will be deleted and I won't have what looks like doubles of the same shop anymore.

Jan 21, 2020 6 years ago
Elwyn
dances with faeries
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Adoria

Thanks, seems I don't have one then.

[ToT=Elwyn]

Jan 21, 2020 6 years ago Official
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Segfault

Quick debrief on the downtime just now! :)

There were a lot of transfer requests coming in - a little more than what our server plan was allowed! We took the website down for a little bit and performed a quick upgrade. It went smoothly and we brought the website back up. No data was lost; the transfers simply paused during the upgrade/downtime and they are now back up and running again. We should be good now after this upgrade, but we're still monitoring ready to respond quickly in case anything else comes up. <3

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Jan 21, 2020 6 years ago
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BoaConstrictor
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SapphireSeasGoddess

Thanks, Bug!

The frustration to a great deal stems from the fact, that I keep finding the same item in 2 or more of my new anyway too tiny shops, even though I have been trying to prevent that from day one. Secondly, that, even though the new shops are so tiny, from beginning on they have been waaayyy slower than the old multithousand item ones, when their reason for being created was to have super fast new coding. Which shouldn't have been a surprise with only a minute percentage of items in them. Still they never worked as expected - much less today, when they still throw application errors every other turn in edit mode!

Jan 21, 2020 6 years ago
SpiritedLass
is made of stardust
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Thanks Bug, all kinds of awesome!

The Resort or Living La Veta Loca
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Jan 21, 2020 6 years ago
Noelle
is full of holiday cheer
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Quote by Bug

Only the first page of my legacy shop is showing up ...does this indicate a problem? I kind of what to know how much I have in there before I start moving ^^ The first page only showing numerical and to &quot;An&quot; ...so obv lots more. It only shows one page at the top left 😮

Oh dear, yeah. It is a known issue that the pagination stopped working one day. We apologize for that inconvenience.

This is an example of the old code crumbling more and more over time, and it's part of why we are pushing to finally retire it D: We have not updated that page in ages, but as the rest of the world moves on and the rest of our code becomes more modern, this older code just... breaks in unexpected ways, even though no one touched it. And it's always very difficult and time-consuming to fix.

I know this may not help much, but I'd like to reassure you that your item data will stay safe even if something unexpected goes wrong with the transfer. There are multiple checkpoints in the code to make sure that item data is deleted ONLY IF the transfer was successful. In an unlikely worst case scenario that the transfer isn't able to finish successfully, it's still impossible for it to delete any item data that shouldn't be deleted.

I too have this same issue and it makes me nervous that all the items I have in my legacy shop won't be transferred over. My legacy shop is only showing one page of items all starting with the letter P. Yet when I search for say items with the name Blue in it, they will all show up. Same with other colors, or stickers, plushies etc. So if I'm understanding correctly, even though only one page of items are showing, using the Legacy Shops: Move Items to Vault will actually move everything over, including the items I can't see??

Jan 21, 2020 6 years ago Official
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Yes, everything will be moved. Again we are very sorry about this and I understand the anxiety.

For some people they cannot even see the first page because the shop is too large to load. We have tested on a massive shops like that, that didn't load at all, - for example, the one mentioned in the first post was super large and it still moved all 22,200+ items successfully. It will take a bit of time but nothing will be deleted without making absolutely certain that it's made it into your vault first! And you will be able to watch the items trickle into your vault if it helps with peace of mind. <3

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Jan 21, 2020 6 years ago
Noelle
is full of holiday cheer
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Quote by Bug
Yes, everything will be moved. Again we are very sorry about this and I understand the anxiety.</p>
<p>For some people they cannot even see the first page because the shop is too large to load. We have tested on a massive shops like that, that didn&;t load at all, - for example, the one mentioned in the first post was super large and it still moved all 22,200+ items successfully. It will take a bit of time but nothing will be deleted without making absolutely certain that it&;s made it into your vault first! And you will be able to watch the items trickle into your vault if it helps with peace of mind. &lt;3

Okay thank you! I actually transferred a small amount (177) into my Extra Event items shop and it said that Your items have been moved successfully. I thought there were more Red pirate ship plushies than what is showing but I might have read that incorrectly at some point. Really appreciate all your work and effort around the site. :)

Jan 21, 2020 6 years ago
If ever a whiz there was
Georgie
is a whiz because
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Holly Daze

I am one of those who are nervous that not everything will transfer, especially since we haven't been able to access/see what is in them for several months now. Would it be possible to get a count of the total number of items in the legacy shop before transferring them?

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