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Dec 23, 2017 8 years ago
mayla
is lonely
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Florestina

I had really smooth playing on Thursday and Friday! Only the very occasional hiccup of lag. Today (specifically right now) is awful!

Status site indicates there major server outages yikes

Desperately seeking: Meditation CWs: Ping Group | Shop Discord: mayla_meditation

Dec 23, 2017 8 years ago
Bug
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Segfault

OOPS FORGOT TO UPDAT THAT

There are no server outages anymore!! sORRY

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Dec 23, 2017 8 years ago
Kiarda
likes the classics
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I thought it was just me

[Dance=Kiarda] [Tot=Kiarda]

Dec 23, 2017 8 years ago
Rogue
needs to get lost
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Lag lag lag lag lagggg

Seems to be normal, slow, normal, slow... in cycles today.

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Dec 23, 2017 8 years ago Official
Bug
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Segfault

Over the past few days, we've managed to almost halve the time it takes to build avatar images, which has been the most time consuming part of our code. We also added made changes to luminaire trees to speed them up, especially during the image generation.

We are continuing to monitor and make improvements/changes where needed. Some things, like the wardrobe's item search, will require more time to make the changes because of how complex the code is. So for things like that, realistically it will take a while, but I can assure you it's not forgotten or being ignored.

Today's lag seems to be related to the forums because there is a huge increase of people viewing and posting on them, due to the forum giftboxes and fairies being given out. We're also seeing increased activity in other areas of the site related to last-minute gift buying, so that part at least should be temporary.

Thanks for your patience, and for your reports! I want you to know our efforts to improve site speed are ongoing and I'll keep giving little updates on what we're up to so you can see what things are being done. :)

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Dec 23, 2017 8 years ago
Tartelette
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You and the other staff are so lovely! Thank you for keeping the site running as best it can. Happy Luminaire! 🎄

Dec 23, 2017 8 years ago
Kiarda
likes the classics
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Thank you!

[Dance=Kiarda] [Tot=Kiarda]

Dec 24, 2017 8 years ago
Kinky
is Melody's Little Helper
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Vacutainer

Thank you!

[Center][/center]

Dec 24, 2017 8 years ago
Oh My Shinwa, we thought
Jai
was dead
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Feanor

OMG, the lag is making the site nearly unplayable. Is there a reason for this? The Subeta update page shows everything is working normally.

Dec 24, 2017 8 years ago
Rogue
needs to get lost
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I guess there must be more last minute shopping today slowing the site down. Everything has been taking forever to load all day for me.

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Dec 24, 2017 8 years ago
Lighthouse
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Dirtroad

The site is horrendeously slow again.

Dec 24, 2017 8 years ago
Tris
is made of stardust
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perfect day for nobody to be on to attempt to fix the lag.

Dec 24, 2017 8 years ago
ShakenBridge
is a quitter
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Cumulonimbus

Sorry that the staff have families they may be spending time with over the holidays?

I get it's frustrating, but they're entitled to enjoy themselves too.

Dec 25, 2017 8 years ago
Laurey
is a flower child
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It could be people buying last minute gifts. I've been looking through friends' wishlists and some of them have over 1000 items in one category. Good luck getting that to load quickly, if it even loads at all. :P

I imagine other people are facing similar situations, and with multiple people doing it at once it's probably straining the servers a bit more than usual.

Dec 25, 2017 8 years ago Official
Bug
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Segfault

I've been casually monitoring the site today, and it doesn't look like the lag is caused by anything we did - or anything we have an easy fix for. It does seem at least related to last-minute shopping, as said - we are seeing a lot of activity on both the user shops and luminaire tree pages.

I also noticed increased database activity on avatar images. I'm not able to check if there is something wrong with the server itself, but I've increased the cache time on avatar files to try to reduce the database strain. We'll be sure to look into this more when we're back after the holiday break :)

[edit] I also added a bit of caching to sales history, which might help a little bit. Also, is right that the wishlists page has been busy yesterday and today. It's too late to address it right now but I've made a note to fix it for the future.

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Dec 25, 2017 8 years ago
Rogue
needs to get lost
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Thanks for the update :) Happy holidays!

I hope the 404 errors I've been getting intermittently for the past 30min or so are related.

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Dec 25, 2017 8 years ago
Solsticesprite
cleans up nicely
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It's really very traditional here for last minute shopping/tree to crash the site. Kudos for it just being slow.

Dec 26, 2017 8 years ago
GoldenCoyote
is lonely
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Well, everything was going just fine for me until almost exactly 3am Subeta time.

Then everything slowed to a C R A W L and it's taking anywhere from 8-20 seconds to buy things out of the NPC shops.

Dec 26, 2017 8 years ago
Evy
does not get outside
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Winnie

Right now, everything is rather slow, but still playable for me. The only page that always errors out for me, is the Gifts Given page. Granted, that might be my own "fault", since I gifted 800+ people, so it's a massively long list, but it was working yesterday.

Error 504 Ray ID: 3d32c145ba494421 • 2017-12-26 08:44:52 UTC Gateway time-out

Dec 26, 2017 8 years ago
Paddy
howls at the moon
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Night

This morning there's an incredible amount of lag so far, with the occasional 504 error thrown in for good measure 😢

[edit] Ok, I posted this, waited for the page to eventually load, but it showed up as:

Quote

This morning there&;s an incredible amount of lag so far, with the occasional 504 error thrown in for good measure 😢 Warning: shell_exec(): Unable to execute &;/usr/bin/env curl -X POST -H &;Content-Type: application/json&; -H &;Authorization: sdk-0038e60c-e69e-4832-a9fc-a3a60c06c093&; -H &;User-Agent: PHPClient/2.3.0&; -H &;Accept: application/json&; -d &;[{"user":{"key":"not-logged-in-yet"},"value":false,"kind":"feature","creationDate":1514280183000,"key":"switch-to-redis","default":false,"version":null,"prereqOf":null},{"user":{"key":"not-logged-in-yet"},"value":false,"kind":"feature","creationDate":1514280184000,"key":"switch-to-redis","default":false,"version":null,"prereqOf":null},{"user":{"key":"not-logged-in-yet"},"value":false,"kind":"feature","creationDate":1514280184000,"key":"switch-to-redis","default":false,"version":null,"prereqOf":null},{"user":{"key":"not-logged-in-yet"},"value":false,"kind":"feature","creationDate":1514280184000,"key":"switch-to-redis","default":false,"version":null,"prereqOf":null},{"user":{"key":"not-logged-in-yet"},"value":false,"kind":"feature","creationDate":1514280184000,"key":"database-read-replica"," in /var/app/current/vendor/launchdarkly/launchdarkly-php/src/LaunchDarkly/CurlEventPublisher.php on line 70

o.O

All I wanted to do, was add in an edit to say there were only 560 users online at the time :P

[font=verdana]
My CW shop ~ forumset by
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