Lol wait the owner can't be assed to look through the pages on a feedback forum directed at him and the other staff members? Seriously?

Yeah... that's kind of part of the issue here.

Unfortunately, you're not some big hotshot CEO who is so busy making money and managing 100 different departments that you don't have time to deal with the bottom of the chain. You're a small site owner ignoring your main source of income and then simultaneously blaming us and everyone else.

I suppose I should be glad to see that you're making an effort, though. Yep, this is an issue for sure. Seriously, you might want to read the user feedback in a feedback thread about staff communication.

And once again, THIS SHOULD NOT TAKE TEN YEARS TO ACCOMPLISH. You've had plenty of time to know what happens in a year what has been happening, and with things staying the same, what WILL happen. This. Should. Not. Still. Be. Happening. After. This. Long. With. Glib. Replies.

Another raffle ticket. Those things will be mine before I'm fifty!

Glad to see some response and better yet some appropriate action :) subeta ftw as always :) I really think that just having a quicker response of "we know we'll be on it asap" does absolute wonders for the site as a whole.

I know this is offtopic but I'm happy to see you are using slack to communicate and work with your staff, I followed Tinispeck and they always do awesome things. <end of offtopic>

Anyway thank you Keith for listening and working on this issues, still hoping something like this won't happen on the next event...

In response to some things: Most of the staff - shockingly - ARE in their twenties. Keith didn't just magically appear to us as an owner: he grew into it and is still growing. These responses lack the defensive snark of that younger man and reflect a different focus. A lot less ego than before? Absolutely. Would I love to see more updates offsite? Yeah, but I like the focus on fixing things here too.

I see several people genuinely trying to offer solutions and yet so many others simply demanding the business provide them. Don't just shut down those who want to work with the site by saying we have 'rose-tinted glasses on'. I certainly don't play under the illusion that everything is perfect. I love Subeta and am willing to be there while it changes, adapts, grows and struggles. For me that means one thing: I don't take such struggles personally. They are not there just to offend me as a user and aren't meant to hinder me as a customer.

I'll start by saying that yeah, I was rather annoyed when subeta was down for almost 9 hours with no peep from staff. If there had been a message somewhere saying "hey guys there's a problem, a server died/Keith ate bad chinese and is in the emergancy room and no one else has the master codes to get this ball rolling, or something exploded and we have no idea what's going on" that would have been one thing-- but sadly this was just a case of everyone was sleeping/not online and omg let me just say I WISH my life allowed me to pay my mortgage + bills + sleep past 6am. In most people's lives though, that isn't a reality so yeah I was annoyed by that.

That's clearly something that's being worked on, though, so I'm pleased with that until it happens again. Hopefully it won't though and I can stay appeased.

That said.. on the topic of lag and how the site hasn't changed in 10 years.. and every event ever is laggy-- welcome to life. Life sucks, don't it? Get used to not getting your way, it's all downhill from here.

I really hate to sound harsh, but think of it this way. You roll out of bed at noon on Saturday and think "I should run to walmart and get that new thing I want so I can do stuff with it today, and maybe some snackes! And some shampoo!" In a perfect world you're in, out, and back in your PJs in 30 minutes. In reality, you have to park and walk 15 minutes just to get inside of the store after almost getting hit by a few cars/buggies/flailing demonic hellspawnchildren. Then you spend an hour forgetting why you're there while dodging more buggies and people and trying to find one of the three employees who seem to work there to ask them where the thing you wanted is, only to find out it's in a display at the front of the store instead of electronics where it'd logically be. Then, then, you get to stand in line for 30 minutes+ because apparently only 2 cashiers felt inclined to come to work today.

You can complain until you're blue in the facee but trust me the underpaid and overworked manager with the pricescanner and bluetooth is just smiling and nodding and couldn't give a shit what you're saying because it's not like they can do anything to change the system. And next weekend? It'll be just as busy. So will Target and K-Mart and every grocery store, and so on. And during the week, welcome to commuting :'D

So, yeah. Lag sucks, but lag exists irl too and the more servers/cashiers/lanes that're introduced into the game.. the more people that come and use said things. This is just a fact of life, despite how annoying it is.

And yet no one knew the site was down?

Anyway, dismissive & snarky posts with finger pointing at anyone but the people who can fix the problems aside...

I really hope the site improves. But this is the same ol' song and dance we have around here every few months. I hope the site improves, and it has slightly, but clearly it's not where it needs to be to keep the users happy.

Thanks for responding. It sounds like you guys have made some much needed changes that will make situations like this a lot easier for the playerbase to deal with. So this thread did what it was intended to do, provided what we are being told does in fact happen if/when there is unexpected overnight downtime again...

Not trying to be nitpicky but...

WHAT. Just what? We've been on topic for the most part. I think you don't get what we're ranting about tbh because you then post this:

First off - NO, you're not really listening to me, or us, if you're not choosing to read our posts for whatever reason.

Secondly - We're not asking for the moon. We're not asking for you to control things out of your control (like ddos attacks). We're asking for communication on outside social media SINCE IT IS WHAT WE ARE LINKED TO when the site goes down. And yes, 9+ hours will make a certain number of players antsy and that should be addressed. THAT is entirely in YOUR CONTROL.

Sorry for my tone, but I just can't--- to see that sort of reply.... what the hell, man, what the hell.

edit: Read through the rest of the thread (because you know, some of us still bother to do these things) and still doesn't make me feel any better. Because all this feels like is back-tracking / back-pedaling.

Also tired of reading age as an excuse. You don't need to be in your 20s to learn tact or proper etiquette. Please. I bet you there are people younger than Keith who would know not to post the kind of stuff that was posted. And it's not just this one time. A continuous lack of tact. Age is no excuse.

I guess I didn't make my point clear...

Being in a chatroom "24/7" is meaningless if you are not actively focused on what is happening in said chat room/the site.. Having a chat program set up to ping people is great, if the people are awake/paying attention to the pings. Otherwise it is, again, meaningless.

Saying something like "We regularly discuss things that are players posted on the forums with each other, so we can spend more time working and less time reading" would essentially be delivering the same message without coming across as exaggerated or facetious.

Thank you for taking the time to further break down exactly what happened and why things happened the way they did. I really do hope things improve from this mess.

I just wanted to pop in and say that, from reading the staff posts, it appears that permissions have been changed on various social networking accounts, enabling more people to post to said accounts should this episode be repeated. Wasn't that the aim of this thread? To "use the Subeta Twitter account during downtime", and have we not been promised this? I appreciate that mistakes have been made and many are frustrated about this, but ultimately Subeta is a business, and a job for many, and nobody is expected to work 24/7 to ensure customer satisfaction (isn't that illegal anyway?).

• just a note, everyone's opinions are valid, but ultimately the aim of this thread has been reached -

Yes, but notice how long it took them to get that and how much irrelevant, poorly phrased (and at times even seemingly contradictory) information was posted between that time. I'd like less defensiveness and more straight to the point responses? Especially since this was all about staff communicating with users. I don't even need breakdown information of how info is managed or what exactly went wrong that day. A yes, we screwed up, we'll make fb / twitter easier to access for fellow staff to avoid this problem, instead of oh btw gamergate, ddos, things beyond our control, chat 24/7, we were sleeping, etc.

Basically .. ."Constantly talking isn't necessarily communicating. " Walls of text don't replace a straight forward relevant answer that owns up to what happened. We shouldn't need to post after the first answer, because the first answer should be communicating properly. Because this didn't happen, yes, I see it as staff having issues communicating.

I completely agree, and as I said, everyone's opinions on this thread are completely valid. I just didn't want to be another person to add fuel to the fire, rather highlight that (in the most limited sense) the aim of this board has been reached/promised.

Very pleased with the updates. Thank you for those.

But I wish they could have come without the "I'm not actually going to read this thread myself" bit. There's a big difference between reading something for yourself and having it paraphrased for you.

Ah yes, I'm very pleased we'll get more updates when stuff like this happens in the future. :3 That's nice! And sorry for going all explain-y on you. It was more to explain why I'm still frustrated after staff posted rather than to be pedantic towards you. ;O; So if it came across like that, I am sorry! I think I need to avoid reading staff answers from now on because they're liable to set me off on long-winded rants haha. xD