Personally, I would appreciate updates once in a while during downtime. Even a "Nobody knows what's going on, we're tearing our hair out trying to fix it!" would be better than no word. People love the site, and they get worried when the site stops talking to them. They start asking questions like "Doesn't subeta love me any more??" or "Is subeta in trouble?!" Updating twitter and facebook during downtime would only take a couple of seconds - even if those updates didn't contain much info - a simple "we're on it" would reassure everyone I think.

Like always, us Europeans, are left in the dark. I've been trying to access site from early morning and it was down, it was ok for the first few hours, so I went to check facebook or twitter and there was nothing there only few comments on facebook asking why it was down and no official statement about what was happing which made me think noone was even aware of the problems. It wasn't till this afternoon that site got back, that leaves most of europeans with almost no time to do daily things and enjoy Morostide. I know it sucks but I guess this is Subeta, been here for more than 7 years and it's always same things.

I don't think I will ever understand how people come to the conclusion that the staff "doesn't care about Subeta" when something goes wrong. It sucks the site was down - and for quite a while - but in no way has it made me believe they don't care. It's obvious they do care about Subeta for all the work they put forth into it. I guess I'll just never understand the logic of people around here x.x

I agree more communication would've been great, an explanation of the issue (which I have no doubts will come, like it always does along with extra time to complete x tasks) but to say they don't care? bullshit lol. such a ridiculous statement x10000

cuz you know, the staff loves when shit messes up and the backlash because of it. they thrive off it amirite?

I find it hard to believe that every member of Subeta's upper management is on the same sleep schedule. However, if that is in fact the case, it should change, and someone that is willing and able to be on during the night hours should be hired or promoted.

The 'staff is American' excuse just does not work for me. Many businesses in America operate 24/7, because they have management that utilizes schedules to ensure there are always employees around.

That said... any chance we can get shorter wait times for ToTing and the patch due to the lengthy downtime?

Don't spend money on the site if you're not satisfied, the end.

I've been buying all of my cash shop items with SP because there is too much I'm not satisfied about.

I respectfully disagree. Yes, it might not be useful in the sense that it gives a lot of information, but it will let us know that staff is aware of it (and working on it). I think just a small note would have taken away a lot of the worry and frustration of your user base, even if it didn't give a lot of information.

Appreciate the shortened times!

Okay, I have to ask: do you even know what Gamergate is supposed to be about?

Before you use it to lay blame on the recent DDoS attack, Gamergate is for gender equality in gaming. I would be more inclined to believe that it was an attack lead by those opposed to Gamergate but not the creators of Gamergate themselves.

I also don't believe that no one on the East Coast or otherwise wasn't up at some point during the outage today. I can believe that there would have been other real life matters needing tended to but when I was trying to get on, it was 9 AM EST and it lasted until noon.

Yeah, posting elsewhere would acknowledge that the staff is aware that this is happening. Given the generic Calvin Blackmoon error message, we had no idea during the whole downtime at which point the staff noticed the problem and was trying to work on it. I was surprised it took this long.

I too agree that a simple "we know the site is down." message would be nice. It at least lets us know that SOMEONE knows, and even if they're not the ones who can fix the problem, they can at least alert someone who can.

Anyways, simple enough solution seems like having a scheduled shift during events/events with battling where a different staffer who can either fix the database/has the phone number of a person who can fix it... checks on subeta every two hours? Just wake up, check the site, and yeah?

Why would gamergate go after a site like subeta and where's the proof they did? I've never seen subeta mentioned in any of the sites I go on related to gamergate. x: Gamergate's about game's media and the corruption therein, not about petsites like subeta.

Whoops, site spazzed out and double post'd my reply.

Yeah, saying the DDoS attack was "gamergate related" is pretty vague, especially for an attack that happened days ago and as yet has not been talked about.

Does Subeta have staff all across the states? Or just on one coast or something? From end to end, there's a three hour difference, I find it really hard to swallow that every staff member was asleep for the same 8 hour period. And even if all the PROGRAMMERS were asleep, aren't there admins and such to at least keep us updated?

I absolutely agree that the "gamergate related" idea sounds quite a bit like mainstream media blaming everything on "a hacker called 4chan".

I'm not suggesting that whatever happened should've been fixed immediately, but at least letting everyone know what's going on would be nice since I know lots of people spend lots of money on the site.

I think just a post saying something like "We know the sites down, we're working on it" makes a WORLD of difference and shouldnt take more than a few seconds. that's really all it needs to be, by all means save the explanation until after it's fixxed, but letting users know its being worked on is very reassuring and transparency is always best and just makes the site look better even at a bad time like that.

I completely agree with everything said. An update, just letting us know you're aware of the problem would be wonderful Or hey, we're working on it or "this is what happened that we're down"

And I would love to know what the downtime has to do with gamergate? I'm just really curious cus I'm nosey :3

Were there ANY staff that were aware of the downtime? Couldn't someone have called Keith or one of the programmers to let them know??

this. 100% agree.