Server Issues Today

Hello all!

Just wanted to give you an update on what's going on today, as the turbulence has been worse than expected.

This morning one of our valiant webservers by the humble name of web2 experienced some issues with its disk drive array. I concluded that it probably needed a disk replaced and took web2 out of the rotation for main Subeta servers. Unfortunately, DNS is cached around the world, so while most of you got the effect of this update immediately, some people were still being redirected to web2 this evening.

A simple disk replacement hasn't fixed web2, and the data center technicians have been hard at work (we hope) fixing the problem since we first alerted them to it this morning.

Running with only 2 web servers has taxed the site a bit, causing some lag. As mentioned above, a few people with aggressive DNS caching continue to be sent to web2, which is responsible for some reports of images or entire pages not working.

Another factor is that without web2 also acting as a DNS server, we were unexpectedly left standing with only 1 DNS server, which has caused some further issues. web3 is now online as a backup server, which should alleviate part of this problem.

In any case, we apologize for the ripple effect this is causing on the site's functionality. Web2 should be back up and running shortly, and hopefully everything will return to normal quickly after that.

Thanks,
Alex

December 31, 1969, 7:00 pm by 1MoreTyme
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yes, still not seeing our HA or wardrobe, etc. missing subeta images and hope to see them again. pulling for your fixes!

December 31, 1969, 7:00 pm by ROCK
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Yay blank comment. I was going to say I hope work on this is going well Lag and images missing are a buumer

December 31, 1969, 7:00 pm by ROCK
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December 31, 1969, 7:00 pm by PineApples
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Gee web servers can be temperamental thanks for the update good luck!

December 31, 1969, 7:00 pm by Hati
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Thanks for the update, but is the HA's not appearing one of the issues? o.o; that's what I'm having trouble with...

December 31, 1969, 7:00 pm by Confetti
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Uh oh, I think it's at it again.

December 31, 1969, 7:00 pm by Santur
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Thank you for the update! Hope everything goes well <3

December 31, 1969, 7:00 pm by ViretyEnten
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web2, get well soon. Thanks Subeta team for being so awesome and telling us all what's up.

December 31, 1969, 7:00 pm by _Hayley_Williams_
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Thanks for updating me! I was like "what the heck!"

December 31, 1969, 7:00 pm by alias
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Yea I noticed the Wardrobe feature and HAs all stopped working at around 10 or 11 last night~ Right when all I had to do was click Wear Outfit _ Poor web2, I hope you feel better really soon. ♥ =)

December 31, 1969, 7:00 pm by Jenni
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Ouh so that might explain why avatars weren't loading last night? o:

December 31, 1969, 7:00 pm by mswcpw1989
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I really didnt understand over half of what you said, BUT I know you all are doing your best!!! so keep up the great work!

December 31, 1969, 7:00 pm by LimeyMan
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Give web2 my best. Thanks for being so fantastic~

December 31, 1969, 7:00 pm by Blastoise
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this is the only site i know that keeps me updated like this, thanks guys

December 31, 1969, 7:00 pm by Subducting
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Thanks for the update, I wondered what it was about It's back to normal for me now.

December 31, 1969, 7:00 pm by Mama_Diana
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you folks are great. it amazes me the good work you all do here on Subeta~

December 31, 1969, 7:00 pm by Domino_891
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I wondered what the lag was about! Hope you get things back to normal soon Thanks for the update!

December 31, 1969, 7:00 pm by maniac_671
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Thanks for the info! The site was loading especially bad last night but it seems to be back to normal now.. crosses fingers touches wood

December 31, 1969, 7:00 pm by Andreea
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Thanks for letting us know what's happening! It's still lagging for me, I hope it gets fixed soon!

December 31, 1969, 7:00 pm by Isobel
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Thanks for the update. I did wonder what was happening, and it's nice to be informed Thanks Alex!

December 31, 1969, 7:00 pm by Elcarim
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I remember the times where people would literally freak the fuck out everytime they saw subeta down.

its nice to reminisce

December 31, 1969, 7:00 pm by Morticia
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It felt like old times again Thank you for trying to fix the problem. I have confident that the people working on this problem will fix it, like it did in the old days. Good luck..

December 31, 1969, 7:00 pm by JaiLin
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thank you!

December 31, 1969, 7:00 pm by Boom
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Aaaah, this makes sense. I totally thought it was MY computer. XD

Thanks for letting us know, guys~ <3

December 31, 1969, 7:00 pm by Machete_483
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I noticed a little bit of lag and images not loading, I was wondering what was up, thanks for giving us updates!

December 31, 1969, 7:00 pm by Beowulf
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I don't really understand what happen, but thank you very much for the update!

December 31, 1969, 7:00 pm by Hunterfox89
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Thanks for all the updates!

December 31, 1969, 7:00 pm by CakeMoose
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Thanks for the update!

December 31, 1969, 7:00 pm by draithypie
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Thanks, as always, for the awesome update. I had been wondering what was up with images, tonight! It really is nice to know that not only are things being handled as quickly as possible, but that you guys are so up-front about things like this. I say it every time I guess, but it's really reassuring.

December 31, 1969, 7:00 pm by emy
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oh thanks. I was wondering why the site wasn't loading

December 31, 1969, 7:00 pm by Apostate_491
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Thank you for keeping us updated. =)

December 31, 1969, 7:00 pm by bijuu
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i always, always appreciate you guys telling us what's going on behind the scenes. (:

December 31, 1969, 7:00 pm by Genevieve_732
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I was wondering why I was experiencing some lag earlier. Thanks for the explanation. Hope everything gets fixed soon!

December 31, 1969, 7:00 pm by soul
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Oh my that must suck I havent noticed at all Of course i wasn't on for alot of the day Thanks for letting us know !

December 31, 1969, 7:00 pm by Marly
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Thanks for not leaving us in the dark, good luck on the fix! C:

December 31, 1969, 7:00 pm by Piraiya
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I absolutely love it when you guys update us with these sorts of things. Thank you for your hard work and dedication!

December 31, 1969, 7:00 pm by Mimi
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Lag seems already muchmuch better on my side. Thanks so much for the update! C:

December 31, 1969, 7:00 pm by PopieTart
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Aww =( Bad sever bad! =p Ty for the update tho Alex <3 ^^ We'll all live through it.

December 31, 1969, 7:00 pm by Ritual
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Your explanations are always awesome, Alex. Thanks for the update

December 31, 1969, 7:00 pm by Rocketlauncher
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I greatly appreciate your efforts to keep things going as smooth as possible! The same with the rest of the staff! Thank you!

December 31, 1969, 7:00 pm by Lantern
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Thank you for keeping us updated ♥

December 31, 1969, 7:00 pm by Duet
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Thanks for the update Alex~

December 31, 1969, 7:00 pm by Kyphoscoliosis
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I love how you guys keep us posted on this sort of thing. Thanks a bunch

December 31, 1969, 7:00 pm by hipster
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I hadn't noticed a problem today, guess I got lucky? Thanks though programmers! Good luck with solving the web2 thing!

December 31, 1969, 7:00 pm by Archer
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Just want to say, I love the way you talk. Valiant webservers. :p Thanks for the news post!

December 31, 1969, 7:00 pm by Vague
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I was wondering what was wrong - I though it must have just been my funky internet xD Thanks for the update!

December 31, 1969, 7:00 pm by Deleted User

Thanks for keeping us posted.

December 31, 1969, 7:00 pm by metal
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Thanks for letting us know c:

December 31, 1969, 7:00 pm by bracket
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Thanks for keeping us in the loop, Alex!

December 31, 1969, 7:00 pm by LimaSquared
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Thank you Alex and all the programmers who keep Subeta running. ^-^

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