Although we say this everytime the Cash Shop is brought down, some users insist on doing it anyway:

IF THE CASH SHOP IS DOWN WE ARE NOT ACCEPTING DONATIONS VIA PAYPAL. IF YOU SEND US A DIRECT PAYMENT WITHOUT USING THE CASH SHOP YOU WILL NOT GET YOUR ORDER.

PLEASE DO NOT SEND US PAYMENTS IF THE CASH SHOP IS DOWN. Many users realize if our method of accepting payment is down we aren't accepting payment.

If you are otherwise missing an order, please follow these steps:

If your order was sent via PayPal:

Smail me (ONLY me unless asked to do otherwise):

1. What you're missing
   
   
2. Your exact purchase date
   
   
3. The email address attached to your PayPal account
   
   If your order was sent via snail mail:
   
   Your order will not be counted as "missing" unless it was sent 1 month ago from within the US or 2 months from outside the US. Average delivery takes 3 days - 2 weeks from within the US, 2 weeks to a month from outside the US, though this may vary.
   
   If your order IS missing, please smail the staff member you sent it to and include:
   
   Your address
   
   Your name
   
   What you ordered
   
   When you sent your order
   
   How you paid
   
   How much you paid
   
   Thank you.