Update on recent newsletter!

March 25, 2025 1:22 am

I'm sure some of you noticed, we sent out a newsletter for the first time in ages last week. Unfortunately, our email provided did not want to send over 200,000 emails to potentially inactive accounts, and so they've blocked the newsletter, but we'll be able to do some culling of our email list and make it out soon. The problem is that we have tens of thousands of emails from 2004+ that are or , that haven't existed in 10+ years. So we're working with our provider to get those out of our email lists!

This created downstream issues with sending things like password request emails (which we explicitly told people they'd need to do in the newsletter), and those are now going out and should be completed in the next hour or so.

While we wait, the redeemable item for the newsletter is the Mortiking Pudding Dirt Cup which we've made into the free gift so that everyone can get a copy, and you'll be able to pick up an extra when you eventually get the newsletter.

Thank you for your patience everyone!

April 16, 2025, 1:58 pm by

Is this still a thing that's being worked on? Because I never saw any newsletter at all.

April 12, 2025, 4:02 am by

The free gift system bothers me because life has been hectic lately (deployed husband, kid smashing his tooth in half, being unwell... Just off the top of my head) and I haven't been on in a while but it means I have missed out on this item and did not get the newsletter email. Hopefully that'll come eventually, but then there are users that get it twice just because the email system messed up and you offered it for free on a system that requires people to be online at a certain time.

I'm also interested in how this impacts how you are going through the list and checking which email addresses are active so you can resend the newsletter emails because I still use my AOL email address. I've just come back and still haven't received the email despite it now being 2.5 weeks later.

I'm not particularly bothered by this item in particular, but it did make me think of the points I have made above for other users who are and/or future items and issues.

April 1, 2025, 1:09 am by

Oop, not me clinging to my email that is like 23 years old and that I still actively use to this day. >_>

March 30, 2025, 1:57 pm by

my current email is also yahoo and i didn't receive anything either

March 28, 2025, 12:49 pm by

My email on file is correct and I am a dinosaur still using yahoo, but I did not get a newsletter.

March 27, 2025, 8:58 pm by

My current e-mail is the right one and I didn’t receive said newsletter. I’m not complaining. I’m just letting you guys know that you may need to update my email in the system or even maybe just re-group with yahoo.

March 27, 2025, 6:30 pm by

Wow, went looking through my inbox for my last newsletter and found it among 2010 subeta oekaki signups - what a throwback 😭

March 27, 2025, 5:56 am by

I don't get newsletters since 2014.and my email still the same.

March 26, 2025, 6:11 pm by

Hi, I might be a portion of the problem here. I signed up so long ago that I don't have the same email anymore. I cant get into the one I have on here. I use it to login (Well I'm always logged in so I never use it) Anyways since its part of my login info I didn't know about doing a change of email. I do still want to get the emails you send out for important info. So please if someone could direct me to what I need to do. I don't want to upset my login info though. Thanx

March 26, 2025, 1:29 pm by

We've stopped sending the emails, which is why we've put the item into the free gift. We have to do work to clear out those emails that will bounce, otherwise our provider won't work with us.

It's not a problem if you use yahoo or AOL, or any of those providers. The issue is that we have thousands of 'dead' emails that prevent us from sending out the rest.

We're working on it, and that's why we've made the item the free gift until we can resume sending them out. If you havent' got the email yet, you aren't going to for probably a week or two :)

March 26, 2025, 1:28 pm by

Hi everyone! I'm going to bring up a new panel on Kumos this week so that you can see / change your email! I'm shocked we didn't have that yet lol

Also - it's totally fine if you use gmail or aol or any email provider! What the post is talking about is we sent out thousands of emails to users from 20 years ago - and a lot of those emails bounced because they just don't exist anymore.

That made our provider, who has a legal obligation to ensure that we aren't spamming emails to put a hold on our email sending capabilities, until we could go through and clean out our email list, in terms of users who we suspect the email would bounce from. So we're using another service now (you can see how much these things cost and add up, just to send a newsletter :() to clean out those old rolls.

Thank you for your patience!!

March 26, 2025, 10:15 am by

Yeah… Yahoo is still operational. So is aol.

March 26, 2025, 6:37 am by

I haven't gotten an email yet. Would it come from Subeta?

March 26, 2025, 5:31 am by

Heh, my yahoo email is still my main one, lol

March 26, 2025, 12:45 am by

I use Proton Mail and the only thing of Subeta that I see is when I needed to change my password in Kumos. I remember sometime ago you guys ask us to change out passwords and email addresses. Is Proton Mail a no go like Google? Do I need to change my email address again?

March 26, 2025, 12:27 am by

I don't know if it was mentioned yet (as there's so many comments now), but I found my message in my spam. I don't know why, as I have emails from subeta dating back years (I don't delete often..). Just thought I would mention.

March 25, 2025, 11:03 pm by

Thank you for all of your constant, hard work, Keith. (And Staff) And thank you for the Pudding Cup. I didnt get any email at all.

March 25, 2025, 10:32 pm by

i use yahoo and got the newsletter lmao

March 25, 2025, 10:19 pm by

gmail here, no newsletter. Thanks for the free gift.

March 25, 2025, 9:28 pm by

Just want to chime in and say I also still use my AOL account...

March 25, 2025, 7:28 pm by

I still use yahoo! I didn’t get the email though :( I’ll be on the look out!

March 25, 2025, 6:41 pm by

thank you for explaining!

March 25, 2025, 6:34 pm by

I switched my email a while ago, I checked my old yahoo email and the last newsletter was from 2019. I didn't receive one to my new email... Will you let us know when you send out the newsletter again?

March 25, 2025, 6:06 pm by

Also, I don't think that staff meant to imply that every yahoo or hotmail, etc. email address is an inactive one, just using those as examples where they are probably seeing a large number coming back as unable to send because they are no longer in use. Subeta has been around for 20 years, I'm sure there are a lot of old email addresses from old accounts of people who don't play anymore that may no longer exist or haven't been checked in years.

March 25, 2025, 6:03 pm by

As far as I'm aware, the Subeta newsletters are not something that we have ever had to actively sign up for. Having a Subeta account with an email listed on your dashboard profile section should be enough, then Subeta (or whatever mass-emailing service they use) will use all of those email addresses saved to people's accounts to compile a mailing list. So there shouldn't be anything you need to do on your end other than make sure the email associated with your account is an active one that you still have access to.

https://subeta.net/preferences.php?act=profile

It seems the issue this time was mainly with Subeta's service provider not wanting to spend the resources to send that many emails to addresses that may not be active anymore. So double-checking the email address you're using for Subeta (in the link above) to make sure it's an active one can help with that.

March 25, 2025, 4:59 pm by

Thank you for making the free gift available outside the newsletter! I used to receive the newsletter on my yahoo account, but I have not recieved the newest one yet. (Yes, I still check my yahoo email daily! :P )

March 25, 2025, 4:47 pm by

Thanks for the free gift - my email is yahoo and i'm definitely still using it. :P

March 25, 2025, 4:45 pm by

i still use mine too lol

March 25, 2025, 4:21 pm by

completely speculating, but i think it makes sense to want to contact users on the previous newsletter that may not be active anymore/forgot about subeta as a friendly reminder to be like “hey we’re still here! come on by, instead of only having the currently active user base sign back up. also i may or may not still use my yahoo heh

March 25, 2025, 4:18 pm by

Yahoo Account but no e-mail.. where i find here the settings to order again..? . got the last many years ago..

March 25, 2025, 3:59 pm by

No newsletter to my hotmail account but thanks so much for the free gift! 😊

March 25, 2025, 3:47 pm by

What is the downside of resetting the newsletter completely and having EVERYONE sign up again? Or having it signup next time we sign in and forcing that to happen??? I don't know how things work.... I'm just saying some stuff really! 🦤

March 25, 2025, 3:34 pm by

My roommate still visits Yahoo for news daily and still insists on using that email. I think it's wild, but he apparently he won't change until the pry it from his hands.

March 25, 2025, 3:16 pm by

My email still is a yahoo one, the last Subeta newsletter I got was from 2019.

March 25, 2025, 2:33 pm by

I've searched my email using the search feature and nothing with the word subeta was found.. Ive never had a aol or yahoo

March 25, 2025, 2:33 pm by

Thanks for the free pudding cup! Luckily, I got the newsletter when it was originally mailed out and have a 2nd one now. :D ❤

March 25, 2025, 2:25 pm by

Still no mail here yet, No yahoo mail

March 25, 2025, 2:22 pm by

Thank you for making the item free! I have an email and didn't get the newsletter. Hopefully, everything gets sorted out. I might be one of the few who miss the newsletters.

March 25, 2025, 2:21 pm by