Gold Account Subscription Renewals

We are aware of some recent issues regarding account subscription renewals. We appreciate your patience while we investigate the cause and work to get it fixed!

January 28, 2024, 11:52 pm by Thistle
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Speaking of subscriptions, do we get a special item before the month is out?

January 27, 2024, 4:02 pm by deborah1308
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everything is working for me again, thanks for your hard work

January 27, 2024, 9:10 am by _Last_Chance_
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My subscription rolled over today normally, thank you!

January 27, 2024, 12:36 am by Beldam
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Thank you staff for fixing the quests <3 appreciate your hard work

January 27, 2024, 12:07 am by StarShadow
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I hope we get an extra day of Wiz weekend quests since we lost 1.

January 27, 2024, 12:05 am by Sweetheart
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omg finally, my quests & dailies are back, thank you! 😊

January 26, 2024, 10:43 pm by deborah1308
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I am shocked the dailies & quests still haven't reset. If it goes through this evening we need an extra day of weekend quest, it is only fair. i om off to bed hope it is up and working tomorrow. but honestly every day we loose quest we should get it replaced, it is only fair. night all.

January 26, 2024, 10:09 pm by StarShadow
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I'm just surprised that there's no mention at all of the problem and when it might get fixed. Let's hope we get an extra day of weekend quests. :)

January 26, 2024, 9:42 pm by Bliss
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Nothing surprises me

January 26, 2024, 7:06 pm by Tammynoneed20
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I agree I can't do anything n it's driving me crazy

January 26, 2024, 6:52 pm by StarShadow
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Just got back from being out all day & shocked the dailies & quests still haven't reset. If it goes through this evening we need an extra day of weekend quest.

January 26, 2024, 6:28 pm by Tammynoneed20
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I wish the quests would reset

January 26, 2024, 12:57 pm by ColdDragon
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I'm gold again. Thank you for the quick fix.

January 26, 2024, 12:52 pm by Diamondixi
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Looks like the subscribe function is working as I was able to sign up again, and all "normal" quests show as 15.

January 26, 2024, 2:26 am by Tammynoneed20
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I keep refreshing hoping quests will be reset no luck yet I guess I'm off to bed

January 26, 2024, 12:31 am by StarShadow
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More problems. Dailies & quests haven't reset yet. Guess I'll be heading to bed & hope they are ready when I log on tomorrow.

January 26, 2024, 12:21 am by Sweetheart
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um, i think there’s also an issue with quests? today’s quests aren’t refreshing, it still says i’ve done the 15 quests from yesterday.

January 25, 2024, 8:37 pm by Banana
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if we wanna look for a silver lining, it's better to get these issues now and not during the upcoming holiday e___e

January 25, 2024, 7:59 pm by METROID
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Gonna need more hammers to iron out these bugs!

January 25, 2024, 7:47 pm by Synth
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@Last_Chance Hi! I did do all those things but it seems it was a widespread issue and is luckily already fixed. Thank you though!

January 25, 2024, 7:30 pm by _Last_Chance_
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Thank you for your pings! Have you logged out of all versions of Subeta and then tried logging in through the Kumos site? I had the same issue a while back and had to do that. If you didn't already reset your password through Kumos you may need to do that as well.

January 25, 2024, 7:19 pm by ColdDragon
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My CC was charged yesterday but no gold today. This is the first time I haven't been gold from subscription or the medals for years.

January 25, 2024, 6:19 pm by StarShadow
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Hopefully they can get it fixed within the next couple weeks since mine is set to renew on 2-13. Thanks for the notice.

January 25, 2024, 5:18 pm by Shadow
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I was just gonna file another ticket for missing monthly item again but I don't see where one was announced yet anyway (no harm/no foul) lol. These things happen; rando bug pops up, gets squished, 10 more scurry out from it. Don't stress too much. ~S

January 25, 2024, 5:09 pm by _blackwolf_2009_
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Yeah, I noticed that after I went to check the forums out. -lol- Glad to know it's not just me. :)

January 25, 2024, 5:05 pm by Synth
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Hey I know this is off-topic but I can't post in the forums right now because for some reason all of a sudden my account won't stay logged in on New Subeta. It keeps telling me to log in, so I do, then try to load the forums, and it tells me to log in on New Subeta again. Where it looks like I'm logged in until I refresh a few pages and I'm not anymore. Same on both desktop and my phone.

If this doesn't get fixed by rollover I won't be able to do the Bathhouse reminder ping, sorry everyone who relies on that...

January 25, 2024, 5:03 pm by Jess
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@blackwolf_2009 I think there’s an issue with New Subeta. I can’t get the wardrobe or forums to load at all either 😦

January 25, 2024, 4:52 pm by _blackwolf_2009_
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Is the page meant to be down? I went to check on it and it's not loading at all for me.

January 25, 2024, 4:20 pm by sunflowerscythe
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If I had bought a subscription in say September but in November my card declined, then in December when it didn't re-up is that a normal thing? Because if not, I bought a second subscription in January would I then have two subscriptions?

January 25, 2024, 4:00 pm by Amber
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(just in case anyone saw, this was an announcement on accident instead of news post!)

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