Subeta - Working on site issues - try completely closing and then restarting your browser

Working on site issues - try completely closing and then restarting your browser

October 27, 2022 7:59 pm

We were hoping that deploying more servers would help with some of the caching issues and it's been a partial success, but a new issue of 403 Forbidden pages is popping up for New Subeta. We are still investigating, but we actually think this is related to the SSL certificate update.

The other thing going on is in regards to legacy Subeta and we hope that should be resolved sooner; our SSL certificates (what secures our pages as https) were updating, so if you noticed broken images for legacy items that was the server dropping out while it got resolved. That can be fixed by closing down your browser and re-opening it, which will let your browser re-authenticate the token. If you are having trouble logging back in after you close down your browser completely and restart it, try using Subeta in incognito mode. Some people need it, other people don't, but we are still working on why.

To elaborate on what is going on, SSL certificates are a security measure that basically verify to your browser that the site is what it says it is and that it's actually loading the data from the right source, among other things; it's a very long list. Your browser loads one at the start of the session, and keeps a copy of it at the time. When the SSL certificates updated, they no longer matched what your browser had stored so for your own safety things weren't loading because they didn't match up with what the browser expected. Think of it like an office badge that lets you into a restricted building and then between one day and the next, they change the layout of the badge and need you to turn in the old one before they issue a new one and let you back into the building. Restarting your browser reloads the SSL certificate or, for this analogy, turns in your badge and replaces it with a new one.

I have both of these noted on the Subeta Server Status page (https://subeta.notion.site/Subeta-Server-Status-0c1b07f26d3e4542bd322705d1a41125), although I will be updating it shortly.

It's a less-than-ideal wave of news, we realize, but I did want to let y'all know that Keith is working on it. Thank you to everyone enjoying spooky Subeta content and community!

October 31, 2022, 6:17 pm by

Is the site still broken for anyone else? I've tried closing my browser (chrome) entirely multiple times, and clearing my cookies and cache, but nothing has worked. No images load, and the menu on the site is in a vertical list, instead of the normal horizontal. Wondering if it's just me at this point haha

October 28, 2022, 4:48 pm by

Thanks for this update. I'm on Windows 10 and use the Edge browser. Clearing the cache doesn't fix the 403 issue. I had to completely close the browser and reopen. Everything's working fine now, no more 403s. :D

October 28, 2022, 12:18 pm by

Awesome! Thanks so much for the tip! My images are all fixed!!

October 28, 2022, 8:00 am by

Will there be a way to fix the broken images that doesn't require me to close my browser? Only because I have 27 tabs open for work and the thought of digging out all the shared document links is no good.

October 28, 2022, 4:14 am by

All my images seem to have fixed themselves now without having to restart my browser! (I was too reluctant to and have been dealing with broken images because i have a Lot of tabs open for reasons)

October 27, 2022, 11:33 pm by

Yay, it's working for me now! I was having a lot of trouble with my wardrobe earlier. Thanks for the communication!

October 27, 2022, 11:14 pm by

Trick or treat: Site chooses trick, plagues literally everybody with errors and site issues, and also eggs Keith's house, probably.

October 27, 2022, 10:46 pm by

In this case it was actually something different, poor New Subeta getting the blame for other issues entirely. ^_^;; Instead it means it's something that can be fixed on the user side, which is much better!

October 27, 2022, 9:59 pm by