Hosting Provider Issues 6/13 (resolved)

June 13, 2022 11:49 pm

Subeta's hosting provider, DigitalOcean, is experiencing failures and difficulties with some of their services. This means that downstream, sites like Subeta might be having problems such as dropped pages and incomplete loading. Since New Subeta powers forums, avatars, and other features, some of those issues and outages may impact several site features at a time.

DigitalOcean has a status page here and we'll be monitoring on our end to see if there's anything we can do. Stay cool in the meantime, even though summer changeover is soon. 😉

EDIT 6/14: DigitalOcean reports that they have resolved this, and the site should be back to normal operation. Thank you!

June 16, 2022, 9:53 pm by

My CW shop is not loading at all! It took an hour to lock all my items

June 16, 2022, 8:01 pm by

Yeah lots of 520s which weren't happening previously.

June 16, 2022, 7:16 pm by

I cant get the forums to load and I had to quit a major drills quest because there is no minions to feed Feed 2 minions trapped in the Galaxan Wastelands (0/2)

June 16, 2022, 3:03 pm by

Same. Wardrobe works for me but not forums at this moment.

June 16, 2022, 2:15 pm by

Ah, o.k., thank you. I've just come back after a couple of hours and now everything is slow :-( I had hoped by now it would have become better.

June 16, 2022, 2:12 pm by

That may be the case, DigitalOcean had another incident yesterday and it could have affected the cron server. Keith's taking a look at it now.

June 16, 2022, 9:07 am by

I'm also having issues with forum/wardrobe/some other things this am. Will check back later!

June 16, 2022, 5:49 am by

Is this a thing again? I woke up in the night and sent my pets into training - well sort of tried to. Very slow and error prone. Now no suggestions on shop search. Aaaand: Forums not loading (wardrobe works)

June 16, 2022, 3:50 am by

Forum threads are still loading for a long time for me or don't open at all, item directory, too. User search isn't available. Keeping my fingers crossed that all the problems are fixed soon, thank you for your work and making Subeta fun!

June 16, 2022, 12:58 am by

I'm getting error 504,502 and 1016

June 14, 2022, 2:58 pm by

here i was wondering what the 522 error i got was about. thank you for keeping us updated. hopefully things will settle down and there will be no more issues. :D

June 14, 2022, 11:42 am by

Thank you for letting us know! Hope it gets sorted out soon

June 14, 2022, 11:41 am by

Thanks for the info and thanks for another fun event.

June 14, 2022, 9:39 am by

Thank you for the info!! <3

June 14, 2022, 9:31 am by

Thank you for making sure this sort of info gets posted on the main news page

June 14, 2022, 8:55 am by

Thanks for the info, I was wondering why the site went down a bit yesterday...hopefully things are better today.

June 14, 2022, 7:28 am by

Yes Masquerade the Event is already over it ended on the 12th 11:59 pm

June 14, 2022, 3:14 am by

Happens to the best of us, thanks for keeping us in the loop!

June 14, 2022, 3:01 am by

Don't y'all just love it when you start your Subeta day with news like this? And I was afraid to watch tv... :D :D Hope all good though, thanks for telling us :)

June 14, 2022, 2:34 am by

Is Masquerade over? 🥺 it ended so suddenly. Regardless it was fun!! Thank you for the updates!!

June 14, 2022, 2:29 am by

Thank you for the update

June 14, 2022, 2:20 am by

WOOT! Getting into the forums now! That was fast! I hope it holds! crosses everything 😁

June 14, 2022, 2:06 am by

Thank you for the info!

June 14, 2022, 1:38 am by

Thanks for letting us know!

June 14, 2022, 1:08 am by

that makes sense! Thanks for telling me :)

June 14, 2022, 12:34 am by

It will get sorted out! Per the status link, DigitalOcean already figured out the root cause. Now they just have to patch it across the board. All the data is still intact, it's just not always getting through the digital pipes, so to speak.

June 14, 2022, 12:31 am by

Yes, I initially went with an announcement so people could get forum points for the replies buuut with New Subeta being one of the things that is getting clogged in DigitalOcean's pipes, a straightforward news post ended up being more accessible. Here's hoping you posting here rubs some digital luck off on the next person trying the forums!

June 14, 2022, 12:30 am by

Uhhh that don't sound good. 😶

June 14, 2022, 12:18 am by

Greatly appreciated that you're keeping us informed.

June 14, 2022, 12:16 am by

Hehehe.....I got a forum post, posting on this thread over in the forums.....lol Thank you so much for the heads up, and keeping us informed. HUGS ❤

June 14, 2022, 12:02 am by