We launched our new subscriptions over a month ago, and have seen a really incredible response to them, and we’ve added hundreds of new subscribers.

We knew when launching a new payment system, and completely new subscriptions, there would be some bumps. We worked hard to get everything as solid as possible, after all we’re dealing with your real hard earned money here, and launched with very few bugs.

Of course, that is never fully the case, so we’d like to address some glitches that occurred during this first round of subscription renewals. Some users experienced a delay of 1-3 days between getting billed for a subscription renewal and the subscription actually renewing on site. Subscriptions are supposed to renew on the same day that they are billed. We’ve identified and fixed the issue causing these delays, and all delayed subscription renewals should have now gone through.

If you have any outstanding issues with your subscription, please file a ticket and we will assist you ASAP. You can check your current subscription status on the subscriptions page here if you’d like to make sure your subscription information is correct.

We’re dealing with your real money here, and understand how important it is to make sure you can trust us and that you get the benefits you’ve paid for. Please reach out in tickets if you continue to have issues!