Upcoming Maintenance and Downtime

September 29, 2016 3:05 pm

Downtime Alert! We will be taking the site down for necessary maintenance and database updates on Tuesday, October 4th at 2:00 am Subeta time. We expect the downtime to last anywhere from 2 to 4 hours. We will be posting relevant updates on social media and on our Status Page. We will post another reminder on Monday afternoon. Thank you for your patience as we continue to work to make the site better for everyone!

October 3, 2016, 11:18 pm by

Think you guys are a bit late on the reminder, glad I do have things to do other than subeta.

October 2, 2016, 8:18 pm by

great and good to know. We shouldn't miss the shengui guo bath bonus, right?

October 2, 2016, 8:10 am by

These errors are constant. I feel like I can't even go 5 minutes without an error. I don't understand why this issue has been going on for so long and is not fixed.

October 1, 2016, 10:57 am by

Thanks! the 502s/504s and slow loading times are driving me crazy! good luck!

September 30, 2016, 5:07 pm by

:( i got an error page during autopricing...it didnt autoprice and it wont let me do it again

September 30, 2016, 3:38 pm by

repairbot is cute, i hope the downtime will fix the errors because overhauling the shops and galleries and dismantling peoples hoards sure didn't fix it lol

September 30, 2016, 11:29 am by

The sooner the better, please. The 502s/504s seem worse again than it has been in the last couple days, for me right now. I can't click on anything without getting one, then I have to refresh like 10 times to get the page I wanted.

September 30, 2016, 11:25 am by

Please do the manteinance job earlier than Tuesday, today it's almost impossible loading any page without having tons of 502/504 errors. ;; PLEASE! ;;

September 30, 2016, 9:52 am by

This sort of communication is very helpful. Thank you, and I hope this fixes the constant errors we've had the last week. ^^

September 30, 2016, 3:03 am by

Thank you for the heads up and for the hard work you all put in. 2am is 7am for me so I'll aim to be productive IRL for those few hours ;)

September 30, 2016, 3:03 am by

Thank you for letting us know in advance. I keep my fingers crossed the maintenance time is very helpful to find what you´re searching for! ^-^

September 30, 2016, 12:54 am by

now would be a good time

September 30, 2016, 12:03 am by

Thanks for letting us know in advance! And good luck!

September 29, 2016, 11:59 pm by

Oh yay!! And thank you for letting us all know!! Greatly appreciated!

September 29, 2016, 11:54 pm by

Send in the repair bot army!

September 29, 2016, 11:45 pm by

Thanks for letting us know and I'm glad there's going to be a 2nd reminder for those of us that will more than likely forget lol.

September 29, 2016, 11:02 pm by

Good, those severs have been acting up lately anyways.

September 29, 2016, 10:21 pm by

The downtime has been announced in advance, therefore, there is no need for compensation.

September 29, 2016, 8:40 pm by

You know what time it is, guys: (but seriously thank you for letting us know!)

September 29, 2016, 8:13 pm by

Thanks for letting us know. :)

September 29, 2016, 7:41 pm by

Ugh fine... I guess I'll go to bed at a reasonable hour, then.

September 29, 2016, 7:39 pm by

We're not ignoring, this is directly related to fixing the errors.

September 29, 2016, 7:01 pm by

2am Subeta time...is like 6pm my time....so...yeah

September 29, 2016, 5:07 pm by

Thanks for the notice. Hopefully, all those bugs will be zapped away.

September 29, 2016, 4:59 pm by

Hit it with sticks guys!
Fingers crossed for goodness and Alegarten on the other side. :)

September 29, 2016, 4:42 pm by

Okay, guys, this is it! Whoever is awake at 2 a.m. Subeta time, this is our chance to get some sleep, do the laundry and/or winterize the house. Between the plot, the pirates, Alegarden, Morostide and whatnot, there won't be much time left for doing adult things XD

Thanks for the info, staff, and good luck with the maintenance :D

September 29, 2016, 4:37 pm by

Thank you for letting us know and I hope everything goes smoothly for you guys!

September 29, 2016, 4:36 pm by

Maybe it will fix the bad gateways,2 to 4 hours isn't that long, I think we will survive lol!

September 29, 2016, 4:34 pm by

Oh don't get me wrong, I fully understand the concept! but i play on another game, for example, that takes their servers down weekly/bi-weekly for 2 - 6 hours at a time and doesn't compensate its users. It's routine maintenance to keep things running. Granted, in that case the difference is potentially that it's a monthly subscription to play whereas GAs can sometimes only be weekly (which does impact the dollar return on hours, admittedly), but again it's a short amount of time when traffic is low and it helps keep the site/service running. I personally don't feel like I'm "not getting my money's worth" in the slightest, in either cases.

September 29, 2016, 4:34 pm by

It was only a simple suggestion. :) Thanks!

September 29, 2016, 4:27 pm by

, personally, a 4 hours downtime when Subeta is at it's most quiet doesn't merit a GA compensation. Yeah it's sad if you are the few person that can only log on during these 4 hours... and then yeah ok, case by case. But giving a day for everyone when most likely that person woudn't even be online... nah sorry Now the bunch of 504 and 502 error pages, yeah maybe... but Subeta has always had some lag and bug... same old same old.

September 29, 2016, 4:14 pm by

- that's been suggested before and completely vetoed by staff. Good luck getting it implemented this time <3

September 29, 2016, 4:14 pm by

I only mentioned this because gold accounts cost real money; it's purchasing an upgraded service from someone (just like any other business if you were to get a paid membership). It's just polite business etiquette to offer even a mild compensation for these sorts of problems. That's all.

September 29, 2016, 4:13 pm by

I remember when maintenance took down the site for a few days. Good times. LOL. Good luck and hope all goes smoothly.

September 29, 2016, 4:12 pm by

Plz don't let the site be down for my entire birthday! God speed maintenance robot bros, god speed.

September 29, 2016, 3:52 pm by

Don't make it The Nightmare Before Alegarten please :P

September 29, 2016, 3:51 pm by

I for one am very supportive of this, and i would also support more frequent, little bouts of maintenance if it would help keep everything running smoothly. I don't think compensation for GA users is necessary at all if it only lasts the predicted 2 - 4 hours.

my only qualm is world of warcraft also does their maintenance on tuesdays and if these overlap i may have to indulge a 3rd hobby somewhere between 2 - 8 in the morning if i'm awake.

September 29, 2016, 3:50 pm by

Thank you and best of luck!

September 29, 2016, 3:49 pm by

Thanks for letting us know. The time frame is also very much appreciated.

September 29, 2016, 3:47 pm by

hopefully this means 502 /504 errors come to an end and the wardrobe will actually load.

September 29, 2016, 3:38 pm by

Okay, so maybe after that you guys will stop ignoring the boards asking about wardrobe and what staff is doing to fix all of the errors? It would be appreciated.

September 29, 2016, 3:33 pm by

Never gonna leave Subeta! You are amazing and we all love you!

September 29, 2016, 3:33 pm by

Not to be "that person", but will there be compensation for the down time, especially for those with gold accounts? Since we are paying actual money for a service that has been very faulty recently and now must endure a downtime (yes, I understand it must be done to improve the site, but still), it would be very much appreciated if there was some sort of compensation, even if it was just very minute. Perhaps all quests on weekend status for this weekend? Just a thought to consider.

September 29, 2016, 3:27 pm by