Downtime :(!



Hey everyone, sorry for the downtime through the night. Rackspace had scheduled maintenance which shouldn't have been an issue but brought one of our database servers back up with a disk error at 3AM.

The site is back up and we're giving everyone who has logged in the past day 1 free day of gold account, enjoy!
March 7, 2015, 3:34 pm by Dr.PoisonIvy
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AWWWW, I can't believe I did not notice at all! Although, I did find it strange to be able to do 500 vends xD CRAP~! now I've got to price my shop manually....xD I need to read more.

March 7, 2015, 11:36 am by Zee
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Thanks =)

March 6, 2015, 11:29 pm by Roo_965
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<3

March 6, 2015, 10:45 pm by Tomorrow
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but... I already have a gold account..?

March 6, 2015, 10:27 pm by azurea
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:)

March 6, 2015, 10:11 pm by wordless
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Are you guys still going to be giving us back our lost items?

March 6, 2015, 9:25 pm by janine
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Does the one day gold account expire at midnight or at 9:34am tomorrow which is 24 hours after this news post was posted?

March 6, 2015, 9:21 pm by Merlin
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If we already have a GA how do we find out if an extra day was added on?

March 6, 2015, 9:02 pm by youngexplorer
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Thank you. That is lovely.

March 6, 2015, 8:01 pm by Mackenzi
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Great, I didn't need this incentive to buy more pet slots. Way to go subeta, making me want to spend money on you. Jerks.

March 6, 2015, 7:52 pm by Alararose
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Would the GA be automatically credited? I'm pretty much always logged in and I'm certain I checked the site yesterday and today, but I don't seem to have one. Do I have to do something to claim it?

March 6, 2015, 7:35 pm by CastlesInTheSky
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Like everyone else I'm ecstatic for people to autoprice their shops. :-D Oh, thats not what most meant. I did happen to lose about 2k sp. WHEN AM I GOING TO BE REIMBURSED!!!! I kid, I kid. Because I was on here when the site went down this morning I got to do somethings I havent done for awhile....Like sleep. Thanks for the 1 day GA :)

March 6, 2015, 7:12 pm by Suiicune
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Same for me to Erana, are we suppose to file a ticket for the GA?

March 6, 2015, 6:07 pm by CamrynDream
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I sign on every day to read the news :( no gold for me...but at least the sites up

March 6, 2015, 6:00 pm by Hyena
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Lovely, thank you so much! :)

March 6, 2015, 5:33 pm by Gintama
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You have gold,

March 6, 2015, 5:32 pm by clatskani
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"...

March 6, 2015, 5:25 pm by Skyglow
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This is my first time with GA. Is autopricing what power feels like?

March 6, 2015, 5:22 pm by TheCryptKeeper
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Awwww, thank you! You spoil us. It is not you fault when the site goes down, you always compensate us when it happens.

March 6, 2015, 5:08 pm by clatskani
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I'm not getting any of the benefits? I was logged on yesterday...

March 6, 2015, 4:10 pm by Rogan
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Thank you =D

March 6, 2015, 4:07 pm by PaperDoll
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I filed a ticket BEFORE the site was down for lost CSC ...AND ... lost Suboutique items. I will wait and give time for the staff to sort things before assuming that those items won't be restored. Staff hasn't failed me so far in these issues. Off to see if the GA took effect.

March 6, 2015, 3:45 pm by Yuu_288
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(So people with a GA get an extra day? Is that right?)

March 6, 2015, 3:35 pm by Leio
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I had my GA Activated when the site went down, Does that mean I get an extra day of GA? Or does it matter? As I'm a little confused on that.

March 6, 2015, 3:35 pm by penelope
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thank you!

March 6, 2015, 2:52 pm by ChibiStraws
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awesomesauce, thanks guys! I only missed one quest, no problem there!

March 6, 2015, 2:39 pm by Nadalee
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Awe :) Thank you!

March 6, 2015, 2:33 pm by iris
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Thanks for taking the site down before things got really crazy, and thank you so much for the extra day of gold!! I wish I payed a little more attention, I THINK I tried to withdraw a whole bunch of sp but I am not positive how much sp I had before so idk if it's disappeared or not :| that's gonna bug me a little bit but whatever

March 6, 2015, 2:06 pm by Valenrhyme
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So does the Gold account expire tonight at midnight, or do we get 24 hours from the moment we log on?

March 6, 2015, 1:55 pm by DistressedDenim
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I filed a ticket and got my potion back. uv,u

March 6, 2015, 1:35 pm by Ferinsy
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Thank you <3 I just needed that to update my minion zoo _

March 6, 2015, 1:34 pm by Euthanasia
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Thank you!

March 6, 2015, 1:27 pm by Tali
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Yea, I also got on a couple times yesterday (mainly to zap) but I don't have a GA either. Oh well, glad to see that the site is up again :)

March 6, 2015, 1:27 pm by DistressedDenim
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I was rather hoping I'd log on today and find that nightmare potion I'd attempted to take out of my vault yesterday... but nope. Guess it's lost forever. :c

March 6, 2015, 1:23 pm by Gintama
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No gold for me either. :(

March 6, 2015, 1:06 pm by Trees
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I don't seem to have gotten a gold account, even though I'm sure I was online at some point yesterday =( Or do I have to acivate it?

March 6, 2015, 12:59 pm by Carol
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Yes, before you make any assumptions, please file a ticket if you're missing any items, sP, or CSC.

March 6, 2015, 12:45 pm by RunningWild
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Yay! I was literally wanting to make a pet! Thank you SO much! :D

March 6, 2015, 12:45 pm by Exie
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I'm so glad everything is good now. I was about to file a ticket before the site went down because when i bought items for a quests they weren't showing up in my inventory. And I kept being told that i didn't have the items even though i surely bought them.

March 6, 2015, 12:16 pm by Blanche
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For anyone who lost items, filing a ticket is the way to go! I'm not sure if they can reset quests for people, but at least refunding items they can c:

March 6, 2015, 12:12 pm by Zay
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I meant to say a rollback should've happened in the first place, obviously too late now. In any case, I wonder what's going to happen to those users... I'm just going to assume out of luck like I said earlier.

March 6, 2015, 12:12 pm by Francine
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Thanks.

March 6, 2015, 12:08 pm by Zay
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Better yet, what about those that took things out of their vault/shop/gallery and now their items just up and disappeared? I know users hate rollbacks, but I honestly feel this would be the time to use one.

March 6, 2015, 12:05 pm by Julie
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Thanks Keith and team. Glad I went to bed and woke up to this good news.

March 6, 2015, 12:01 pm by Zay
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Thanks for the day, but what about those that purchased things and didn't get them? Or those that were trying to quest or in the middle of quests and only realised they weren't able to turn in the items suddenly and now their quest has run out. I guess they are just out of luck?

March 6, 2015, 11:51 am by egg
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I don't want a gold account (that I already have). I want you to give me the SubQ gauges I bought that disappeared into the void.

March 6, 2015, 11:50 am by Blanche
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Here's to hoping IH levels can be reset... but thanks for the GA!

March 6, 2015, 11:50 am by Socialist
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Damn, I wasn't on yesterday. :( Very nice gesture though!

March 6, 2015, 11:44 am by Speiro
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frantically vends

March 6, 2015, 11:41 am by springblom
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ohhhh, I've logged in but I am gone most of today. Weep!!

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