We are working, I promise!

Hey guys, as our systems start to come back online, you might notice a few bumps here or there, as we start bringing everything back online.

What happened, is our memcached stack failed miserably, but in a really, incredibly sneaky way. From all of our tools and monitoring services, it appeared that memcache was still online and working, just slower than usual, which happens when we have a lot of users doing things that require caching (such as liking avatars on the last day of an event!)

However, what was secretly happening is memcache was "holding" connections, and a server can only have a certain number of open connections running at a time. This includes apache (our web server!), and other services that we run to make Subeta run as smoothly (cough) as possible.

This meant that our web server (and even memcache, trying to steal more connections!) couldn't make the connections to the database, or the other services, and serve pages to you guys, the end user. We couldn't see what was causing that problem, but now we've established that it is memcache and have (hopefully) fixed the problem, and are now in the process of bringing everything back online.

THANK YOU for being so patient with us today, I know that it can be stressful trying to get around the site while something like this is happening, but we really appreciate you sticking with us.

Update: For those of you interested, here is a link to what the graph looked like, when things got seriously bad yikes!

December 31, 1969, 7:00 pm by TestSubject991
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It's still laging for me =/

December 31, 1969, 7:00 pm by Amon
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Problems just do happen, so it's not a big deal to me. :) However, I appreciate that fast fixing a lot, so thanks for your hard work and for keeping us updated. ❤

December 31, 1969, 7:00 pm by Kayt
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I have no idea what any of the means, except that you respect your users enough to keep us informed and give us these kinds of details. I love it. And thanks for working so hard to get things back and running

December 31, 1969, 7:00 pm by Meep
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Thanks for keeping us updated. :)

December 31, 1969, 7:00 pm by MrsLuciel
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O.o wtf picture o.o....epic photo. i know takes a long and its so -sigh- to do all, but i know still working on it. too much for do i guess but well, hope the works ends on good way :)

December 31, 1969, 7:00 pm by LittleStereo
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What I love most about Subeta, is that you guys have the dedication and respect of users so much that you go into detailed accounts of site problems. That makes me have like 10000000 respect points. GO SUBETA!

December 31, 1969, 7:00 pm by Alice500
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Thank you for working hard and being honest with us. Some of the sites leave users hanging for many months and in the worst case years.

December 31, 1969, 7:00 pm by LEGATO
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thanks for your hard work~ <3

December 31, 1969, 7:00 pm by Bowser
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A good scare even*

December 31, 1969, 7:00 pm by Bowser
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Thanks for letting us know, that graph must have gave you guys a god scare XD

December 31, 1969, 7:00 pm by Bagheera23608
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I'm really gonna start taking this personally, guys! Every time I've tried to play I crash the site. Hey! Maybe it's me........

December 31, 1969, 7:00 pm by Meddy
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Wow...that graph would have scared the bejesus outta me.... nice work guys :)

December 31, 1969, 7:00 pm by Rei_106
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I love you guys for being so honest with us all, unlike other sites that just crash and don't tell you what's going on. ❤

December 31, 1969, 7:00 pm by Lily
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Oh gosh, over the past week when I was trying to browse on my phone the pages would constantly reload, reload, reload, reload, reload, reload, reload, reload. It was so annoying and impossible to browse, but it is fixed now! YAY! Thank you! ❤

December 31, 1969, 7:00 pm by jersey
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Wow, that's quite a graph. It really went crazy didn't it. Thanks again for working so quickly to fix it. :)

December 31, 1969, 7:00 pm by fledgling
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Thanks so much for the explanations!! It helps so much to have at least some idea of what's going on =)

December 31, 1969, 7:00 pm by Dickie
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Love how honest this site is about things like this.

December 31, 1969, 7:00 pm by Alchemy
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Thank you for your hard work. A lot of us have stuck with Subeta through worse, so I'm sure a little lag and a few glitches won't scare anyone away. Thank you for keeping us updated. Its nice to know that the staff cares, unlike some other petsites coughneocough

December 31, 1969, 7:00 pm by Doe
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Thanks for the detailed update. I've never seen a site do that. <3

December 31, 1969, 7:00 pm by KadoTheCat
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Thank you!

December 31, 1969, 7:00 pm by Steph_593
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thanks to all the staff for your hard work! We luvs ya!

December 31, 1969, 7:00 pm by anthony57
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thank you as always job wqell done

December 31, 1969, 7:00 pm by Ilia
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So glad you guys got it figured out. <3 I think you all deserve some thanks, too!

December 31, 1969, 7:00 pm by sabishisa
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Keith you have boobies! o_o

December 31, 1969, 7:00 pm by Sun_938
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Thank you ❤

December 31, 1969, 7:00 pm by LimeyMan
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Thank you guys, Subeta staff, for working so hard to keep us running <3 And for being so awesome about it. Double <3

December 31, 1969, 7:00 pm by Lillie_Vale
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Thank you very much for all the hard work to get Subeta back up and running! Thanks for all the updates too!!!

December 31, 1969, 7:00 pm by kosmic
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Keep up the good work guys! :)

December 31, 1969, 7:00 pm by Kittereinell
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Thank you for all the work you do on this site! ❤ Love Subeta.

December 31, 1969, 7:00 pm by kirsty
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:) i love that you always explain the problems in detail, unlike other sites that just go down for ever and then when they eventually come back up you never get an explanation D: xD thanks subeta-people.

December 31, 1969, 7:00 pm by Alaska
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this is why i love subetaaa. ❤️

December 31, 1969, 7:00 pm by Cocoa_157
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Thanks a lot for all the hard work guys!

Great Job ❤

December 31, 1969, 7:00 pm by Cocoa_157
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Thanks a lot for all the hard work guys!

Great Job ❤

December 31, 1969, 7:00 pm by MOTHMAN
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Thank you for all of the hard work, you guys! ❤️

December 31, 1969, 7:00 pm by Shadow
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Cheers, said it on FB i'll say it here. Thanks staff for fighting off Error's SQL army of doom. ~Kai

December 31, 1969, 7:00 pm by Laurence
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Glad to see are you guys are trying to help us out. ^^ Best of luck fixing things! I figured it had to do with the event but never has it been that laggy. It's much better then it was tho. That's for sure.

December 31, 1969, 7:00 pm by Kevin
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gotta love when your memcache is misbehaving and you gotta deal with the servers... :x

December 31, 1969, 7:00 pm by LadyArcane
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It can't be as stressful as running a huge site like Subeta! We're cool, what happens happens and it's not the end of the world if we have to wait to have things fixed. Thanks again!

December 31, 1969, 7:00 pm by ache
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That sneaky, connection stealing memcache! Thanks for doing what you can to fix it. ❤️

December 31, 1969, 7:00 pm by Zay
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I'm glad you figured out the problem and got the site back up and running again. Thanks for keeping us informed ^^

December 31, 1969, 7:00 pm by Chelsea
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Thank you for telling us. =) This whole updated this is nice! 8'D It's so new. I'm getting a tingly feeling. ❤️

December 31, 1969, 7:00 pm by Jodie
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Everythings running a-okay for me again /thumbs up. Thanks!

December 31, 1969, 7:00 pm by Cassiopaea
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Well, I think you are all brilliant. :D

December 31, 1969, 7:00 pm by Eivor
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Thanks for the update. ❤

December 31, 1969, 7:00 pm by kimcl91
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Thanks for the hard work to get it back up an running for us. Thanks for the update too!!

December 31, 1969, 7:00 pm by Slavic
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Thank you for your hard work. ;__;

December 31, 1969, 7:00 pm by Amo
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Happy its back up and running! Happy happy, joy joy. ❤

December 31, 1969, 7:00 pm by steph
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Thank goodness everything was fixed so quickly! And thanks for keeping us updated! ❤️

December 31, 1969, 7:00 pm by Simcreatures
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It's okay~ <3 Thanks for your hard work!

December 31, 1969, 7:00 pm by Song_745
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Thanks for getting everything up and working again so quickly! Most sites take days to take care of lag like this.

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