since the beginning of the year, it hasn't been possible to send complete messages... why can't this bug be fixed? every time, parts of the message are missing, or only the first few letters arrive... this is frustrating because for many, it's the only way to get help in their native language, for example... does anyone know how long this will last? the year is almost over.

Staff need more information about how this is not working. When you are sending messages in sMail, is there any pattern to where the message stops sending?
For example, does it stop working after typing a non-English character, so that everything before that works, but everything after is lost?