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Jul 1, 2024 1 year ago
Dracona
is never gunna give you up
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Blubber

My partner can't log in to Subeta and has been having the 500 error for several days now. She's quite upset having missed the bathhouse pools etc, but worse is there seems no way for her to notify staff? The "if you can't log in click here" also results in a 500 error. I posted on the error codes thread a few days ago but no reply so far.

Is there some way for her to message staff? She can't do a ticket, obviously, as you have to be logged in for that.

Thank you for any help on this. She's getting very frustrated and I don't want her to quit using the site as a result (it took me years to get her on here..lol)

Adopting pre 2007 pets

[img align=right]https://media.tenor.com/images/54bd2e6450371a66f5ba295081c6bbac/tenor.gif[/img]
Cat, I'm a kitty cat,
and I dance dance dance,
I dance dance dance


My Wishlist

my CWs[/font]

Jul 2, 2024 1 year ago
past
is a mirage
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Pollack

There is always the email .net">support.net, which is the recommended support channel if you can't log on site.

From the discord: '' If your issue involves account access/passwords/private info, email .net">support.net for assistance.''

Jul 2, 2024 1 year ago
Dracona
is never gunna give you up
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Blubber

Thank you, I have passed the info along. She's not on Discord so the email helps. :)

Adopting pre 2007 pets

[img align=right]https://media.tenor.com/images/54bd2e6450371a66f5ba295081c6bbac/tenor.gif[/img]
Cat, I'm a kitty cat,
and I dance dance dance,
I dance dance dance


My Wishlist

my CWs[/font]

Jul 3, 2024 1 year ago Official
Angelina
is a mirage
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Definitely have your partner email us at the support[at]subeta.net email, and make sure that the email address is also added to "safe senders" or "whitelist" to make sure that any replies from staff don't end up in a spam or junk folder!

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