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Dec 2, 2023 2 years ago
YeranceK
made a living
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saraphina_842

When I go in to decorate my tree... Its not there. THe background that I chose is there, and in my signature on the forums it shows the background and my tree. But I can't decorate my tree because it isnt there in that page area. Could someone please help. Please and Thank You! :)

Dec 2, 2023 2 years ago
The Helper
Jess
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Crimsyn

There’s a message on the tree decorating page:

Quote
If you are experiencing problems with your tree or ornaments not showing up, please clear your browser cache and try again, as we found this to solve the issue in most cases.


I found I had to clear my cache when choosing my tree and after adding new ornaments to my ornament inventory. I hope that helps!

Dec 2, 2023 2 years ago
YeranceK
made a living
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saraphina_842

Thank U.... I will give it a try.

Dec 13, 2023 2 years ago Official
Angelina
is a mirage
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Did clearing your cache work to fix this?

Dec 14, 2023 2 years ago
YeranceK
made a living
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saraphina_842

yes ty all so much

Dec 14, 2023 2 years ago Official
Angelina
is a mirage
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You're welcome! I'll close this up since it's fixed. :)

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