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Jun 22, 2022 3 years ago Official
Keith
is sweet
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Eradication

Hey everyone, just letting you know that we are aware of the following problems popping up right now:

  1. Being logged out every time visiting the news page
  2. Being logged out frequently while navigating unrelated (to the news) pages

I'm working on getting to the root cause which is proving difficult because no code (especially no authentication code) has been pushed to the site in the last few days. I'll be looking at the threads that have been made, but otherwise if you have any further details including browser, operating system, and what you're doing when you get logged out, that would be greatly appreciated.

💖 ✨ 🤗

Jun 22, 2022 3 years ago
KiaArra
is ZOMBIE LONG TIME
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Foot Rash

I've been using edge (private mode) on desktop. I'm not actually getting logged out, but it is telling me I need to log in when I go to the news and my inventory. If I use any links from those pages to navigate elsewhere I'm still logged in (i.e. don't have to put in UN and Password to visit other the pages), I just can't view those particular pages.


I collect these:

Quote by Xenomorph
Rotting flesh. It is the new black. c:
Who doesn&;t want a piece of our bad zombie selves?

Jun 22, 2022 3 years ago
Accio
needs a vacation!
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I've been using Chrome on an HP Pavillion laptop, most current Windows OS. I seem to have an issue directing to news page from the top left quick button as well as inventory. For the most part, everything else seems to be working if I click other links to maneuver to certain places (the announcement banner worked to take me to the news/home page). SubQ also didn't work when trying yesterday but all shops and quests I attempted were unaffected.

Jun 22, 2022 3 years ago
✨
moveonover
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I always think its my computer acting up. Now I owe it an apology for all the Harsh names I called it.

Jun 22, 2022 3 years ago
Cheshire
is a mirage
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Cheshire

Desktop, Chrome Version 103.0.5060.53 (Official Build) (64-bit) Windows 10 Home OS

Had to log in when first opened the news page on my desktop. Checked on what chrome version I had and it just updated. So far haven't had to log back in since the update. Android Mobile hasn't made me re-log in yet. Using Chrome 102.0.5005.125

Jun 22, 2022 3 years ago
Eivor
has a dragon
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MacLachlan

As I said in one of the original threads but I'll repeat it here:

  • Windows 11, latest version. (Up to date updates.)

  • Chrome, latest version. (Up to date.)

  • No Subeta relevant browser extensions. (xKit and TumblrSavior aren't included for obvious reasons.)

  • T-Mobile 5G internet. (Which isn't 5G or even 4G of late but that's them.)

  • Tried to navigate to Subq, immediately logged out.

  • News page works fine for me.

[size=6pt][sub][ he/they | aroace/nb ][/sub]

Jun 22, 2022 3 years ago
Banana
is the pumpkin king!
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Vanilla Sprite

If this information helps diagnose, I'm using Chrome on a desktop Mac and have not noticed a single issue so far

[item=how to eat a banana...and other tricky fruits] in search of , help me :~) [tot=banana] | [tp=banana] | [egg=banana]

Jun 22, 2022 3 years ago
Lucifer
is saintly
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Crazy Diamond

having no issues with being logged out frequently, but am also less active than usual around here.

browser: vivaldi 5.1.2 OS: win10 (64-bit) activity: questing, restocking, haunting SUBQ/BHH, battling

[img align=right]https://i.imgur.com/jJGd97Q.png[/img]

⇾Subeta AFTER HOURS⇽
⊹forever missing ⊹

Jun 22, 2022 3 years ago
kaliope
is a pumpkin murderer!
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Carcerus

It only happened once for me while creating a new HA in the wardrobe. I'm using Firefox.


[Center][/center]

Beware! Non-native speaker! Grammar errors and spelling mistakes ahead!

Jun 22, 2022 3 years ago
Ringo
needs more chocolate
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Scorpius.

I had been having this problem since yesterday. I cleared my cache and all browsing history today and everything is working again. Then I clicked on the link in the news for this topic and I got the "you are logged out page" instead. So I'm still getting errors. I'm using Chrome and Windows.

Update: I was doing quests, went to check something in my inventory and got the "you are logged out" page. After seeing that I checked the news page and I'm having the same problem there again. :(

Jun 22, 2022 3 years ago
kudzu
is lost in space
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Clauneck

LMAO I got logged out clicking on the news link to get here so this is an adventure for me today.

Using Chrome incognito mode on Windows 10. I have a PIN to enter after logging in so it'll log me in properly with my initial information, but after I enter my PIN I'm taken to the news page but I'm logged out.

I have no issues logging in/using Chrome on my iPhone 12 with the latest iOS.

Jun 22, 2022 3 years ago
Laurey
is a lovebug
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I was having this issue last night, but it seems to have fixed itself since then. I wasn't actually being logged out, but certain pages (inventory, news/front page, bathhouse) would show the log in prompt if I visited those pages. Other pages would load and display just fine.

I am using Chrome Version 103.0.5060.53 (Official Build) (64-bit) I was experiencing the issue in this version, but since last night it seems to have resolved on its own.

I also tested in Opera and encountered the same issue - Opera version 87.0.4390.45

I also saw people reporting the issue happening in the Microsoft Edge browser as well, so it seems like it's affecting browsers based on the Chromium source.

Logging in through Firefox last night I encountered no issues in that browser.

Jun 22, 2022 3 years ago
villain
loves wieners
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Prosecutor Edgeworth

for the record ive not experienced this issue whatsoever & i use safari both on my laptop and on my phone

they/them he/him

Jun 22, 2022 3 years ago
Tammynoneed20
just wants to have fun
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Sangrior

I kept getting logged out when visiting any page even my inventory I always used chrome on my phone but like others said firefox didnt give them any issues so I downloaded firefox and I logged in and even done alot of quests with no logging me out still using firefox so with chrome its issues

Thank you for buying from my shops
What i sell goes towards minions
so thank you very much :)
3 minions to go[/b]

Jun 22, 2022 3 years ago
Twi
is starry-eyed
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Inventory and news page seem to redirect me to the login page consistently. Logging in doesn't let me see the page, and from what I can tell I'm not actually logged out. Doing a hard refresh (ctrl+ F5) will display the page (until I navigate to it again, then it requires another hard refresh). Hopefully that narrows down the bug search a bit.

Edit: Everything seems to be resolved now :)



I live in my own little world...
[font=ariel]but it's ok, they know me here.[/font]

Jun 22, 2022 3 years ago
Diana
is THE item hunter!
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Tian Shi

I couldn't see any of this earlier. Nice to know it's being addressed!

Come chit chat with Di and Kat! Be sure and join our forum group for pings: DiKat
[b]

Jun 22, 2022 3 years ago
BEACH
spilled the tea
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Captain NamJoon

Being told you are not logged in and following cw shops every time I try to purchase!

In memory of my dear friends:
Pat, Tracy, Gina, Karen, Grammy, Marreshaann, Georgie
My Guitar Gently Weeps...

Jun 22, 2022 3 years ago
DimDim
is hopelessly romantic
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if i log out of my tablet or mobile phone and play on the computer the next day i'm already logged in,so the logout didn't work

chrome, opera, wind.10

[img align=right]http://i.imgur.com/2wJsgJb.gif[/img]

Jun 22, 2022 3 years ago
Tammynoneed20
just wants to have fun
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Sangrior

I'm on a major drills quest to do 2 things I done both but I kissed the memorial 4 times still shows I didnt do it Kiss Memorial You kiss the memorial for good luck.

So i didnt even give up i stop doing them till they r fixed

Kiss the Survivor Memorial (0/1) AND Play a game of Pete Says (1/1)

This quest ends in 51 minutes

update Kiss the Survivor Memorial fixed Thank you so much

Well that didnt last long You have played 11/30 times today. I clicked to do another quest but it wont let me shows I didnt click it so I'm done for the day

Thank you for buying from my shops
What i sell goes towards minions
so thank you very much :)
3 minions to go[/b]

Jun 22, 2022 3 years ago
✨
Bird
User Avatar
Suburban

Thank you for getting on this!

I don't quite know what you need to know but here is some information.

Extensions: Adblock, Adblock Plus, Eye Dropper, Grammarly, McAfee SiteAdvisor, McAfee Endpoint Security Web Control, Dark Reader, Honey, Tab for a cause, Ultra Timer, Twitch Chat Pronouns, Automatic Twitch

I'm using a Windows laptop with: Windows 10 Home Version: 21H2 Processor:11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz

Pages not working/showing as I'm not logged in our: news, inventory, customize sidebar, and random game. If i do a hard refresh on those pages, it then does load.

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