Hey there! Since is stepping down from staff, I am remaking this board so that for now you ping only me!

Please read this post before adding your report. Reports that do not follow these guidelines may take much longer to be addressed.

This megathread is for the following two issues only:

• Your avatar is a broken image
• Your wardrobe is completely unusable (for instance, it shows an error or is a blank white page)

Please post here if you have one (or both) of those issues. Please do NOT post here for general wardrobe problems or other problems with the avatar image (like items not showing up, pages showing an outdated avatar, etc)

Why a megathread? There's been a bit of confusion (on both staff and user sides) about where to report these, so most people end up either making a new topic, or posting on a topic that is not actually related to their issue, through no fault of their own. This makes it more likely for me to overlook the reports, and there have been some cases where I didn't notice until they've sat for days. Having a megathread means there is just one place for me to check for these reports, so they'll be seen and addressed MUCH faster! <3

Avatar is a broken image

☕ If you are a returning user whose avatar is broken now, please post on this thread saying so and ping . Unfortunately, these need to be fixed manually for now - but the good news is that it's a very quick fix for most!

☕ If your avatar was fine before, and something caused it to break, please post on this thread with the following info:

• Describe what you were doing when the avatar broke
• If possible, describe what you think may have triggered the error

Please be aware that having a broken avatar, in most cases, means your wardrobe will be completely unusable too. But you only need to report the avatar, since it indicates a problem with the avatar data, and fixing the data should make your wardrobe work correctly again.

Completely broken wardrobe

This is for when your wardrobe is completely unusable. This is NOT for when just a section of the wardrobe is broken (like the hair salon page only, or the base page only). When the wardrobe is broken, it's likely that it's broken for everyone, not just you. Before you post, check recent admin posts in case staff have already posted about the issue.

When reporting, please include the following information:

• Your browser + browser version
• Your operating system and device information (including version numbers if possible)

And the following if possible/relevant:

• Describe how it is broken. Is it a blank white page? Is there an error message? Does the page load partially? If it is hard to describe, provide a screenshot if you can.
• What date and time the error started, or your best guess
• Do other pages on new.subeta.net work, or is the entire new.subeta.net site broken? For instance, check the home page
• Describe what you think may have triggered the error, if you think it was a specific action that led to it (- but usually this is not the case!)

Thank you! For widespread issues (that happen to everyone), we will try to ping siteupdate with a debrief after the issue is resolved.

What this thread is NOT for:

• Indivivdual items not working. Sometimes new items aren't working right away and will be fixed shortly. I cannot do these!
• Duplicate Outfit issues (unless it broke your HA, then I can reset it)
• Sitewide wardrobe issues--basically if everyone is experiencing it, then my resetting avatars is probably not going to be the fix.

Finally, if there is no staff response to your problem after 2 days please ping me again with a reminder. Love, :)

Gotcha covered!!! You should be able to use it now!

Yeah I don't think that clearing you would have helped. It is a different issue. Glad you were able to get it to load!

So are you good now? Sorry I wasn't on earlier!

Please try again now. I think I fixed it but if I reset the WHOLE avatar, I might clear your virus. If it is not fixed, ping me after your virus has converted to a skin and we will try again!

You should be good to go now!

You are good to go now! Thanks for the ping!

You should be good to go! Enjoy :D

You did everything correct! You should be able to use your wardrobe now!