Nevermind, she ended up getting it! C:

Hello!

My mom is trying to reset her password by entering her email, and it gives out an error code with all this coding verbiage. She asked for me to post here and see what she could do about getting help for that so her account doesn't get wiped.

Please let me know what we can do so I can pass it along to her or an email to send a reset link to.

Thanks in advance C:

EDIT: I apologize in advance if the image is too big. This is what it is showing her.

She plays on Firefox or google chrome, and on a pc and apple.

SPOILER (click to toggle)

Locking this up as resolved. :)