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Sep 14, 2021 4 years ago
Chrysariel
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Khan

My account search has not been working all day. It doesn't show anything when I know I have something, either shop, vault, or inventory. Is anyone else having this problem?

=<^.^>= Wishlist Come check out my shop! Always willing to haggle if the price is right.

Sep 15, 2021 4 years ago Official
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Destiny
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Dexter

Can you give an example? I searched a couple of things and they showed for me.

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Sep 15, 2021 4 years ago
Chrysariel
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Khan

Hi! Thank you for answering. This is what I see every time I search. Yet I bought another even though I already had one in my wardrobe. It shows neither the wardrobe nor the inventory. Please help?

=<^.^>= Wishlist Come check out my shop! Always willing to haggle if the price is right.

Sep 15, 2021 4 years ago Official
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Destiny
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Dexter

It looks like your custom CSS may be blocking the rest. I just searched it and it showed it as in my wardrobe. Make sure you save it first but could you remove it and see if it works then?

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Sep 15, 2021 4 years ago
Chrysariel
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Khan

Ok, I removed the Custom CSS and tried, it didn't work, then I did the same with the profile code. It didn't work either. I've never had a problem searching like that at all, so I just don't understand.

=<^.^>= Wishlist Come check out my shop! Always willing to haggle if the price is right.

Sep 16, 2021 4 years ago Official
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Destiny
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Dexter

That is really weird x.x I will see what I can find out! Can you tell me what browser and operating system you are using?

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Sep 16, 2021 4 years ago
Chrysariel
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Khan

Thank you! Chrome Version 93.0.4577.82 (Official Build) (64-bit) Windows 10

=<^.^>= Wishlist Come check out my shop! Always willing to haggle if the price is right.

Sep 17, 2021 4 years ago Official
Bug
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Segfault

This doesn't appear to be a problem on Subeta's end nor is it a problem with your account, since I can't get it to break the same way, even from your account... Screenshot (Imgur)

Your screenshot looks like the page simply failed to finish loading entirely. Could there be an issue on your end that can cause this, such as a poor internet connection, or could you have browser extensions that affect the way pages load?

To rule out browser extensions, you can check if this works for you in Chrome's Incognito mode. Try logging in to Subeta in Incognito mode, and then do an account search there. If it works, then the issue is likely caused by a browser extension, so you can try disabling them until you find the culprit.

If you have the same problem in Incognito mode, I would try a different browser (like Firefox) if you are able to - at the least, this will give us more information about the problem.

So please give those suggestions a try, and let me know what you find out.

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Sep 17, 2021 4 years ago
Chrysariel
is magical
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Khan

Thank you! I don't understand the Incognito mode. How do you do that? I did try on Firefox, and I have the same problem. Also, it shows up the same when I search from my inventory, SubetaLodge, shop search, everywhere. It's so weird. I never had this problem before and now I can't get rid of it.

=<^.^>= Wishlist Come check out my shop! Always willing to haggle if the price is right.

Sep 20, 2021 4 years ago Official
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Destiny
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Dexter

In the right upper corner under the x, click the three dots and it should allow you to open a new incognito window.

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Sep 20, 2021 4 years ago
Chrysariel
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Khan

Thank you! I did that and it worked perfectly.

Thank you! I finally found the extensions I didn't even know were there and deleted all of them. Now the search works. So excited. Appreciate the help from both of you!

=<^.^>= Wishlist Come check out my shop! Always willing to haggle if the price is right.

Sep 20, 2021 4 years ago Official
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Destiny
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Dexter

locking as resolved

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