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May 21, 2021 4 years ago
ulalena
is made of stardust
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When trying to send smails, this function won't work. No difference if I try a new smail or answer an old one. I always get this information:

An error occured. Please try again.

The smail isn't in my outbox, too, so it seems it really isn't sent.

May 21, 2021 4 years ago Official
Bug
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Segfault

I think this may have to do with the contents of the messages you're trying to send, because I've been able to send sMails and just tested sending you one now and it went through. I won't ask to see any private messages, so instead I'll ask some questions to try to narrow down the cause:

  • Is your sMail very long? (If it's a reply in a long thread, the entire message history counts as part of it so it might be long even if your reply is short)
  • Does your mail contain any code blocks?
  • Does your mail use any special emoji characters or other special characters, like foreign languages?
  • Are you able to send short sMails with just regular words, just a sentence or two? Feel free to try sending some to me for testing.

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May 21, 2021 4 years ago
ulalena
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It is a longer one, yes. I sent such ones before with no problem, though. :-) No code blocks, no emojis, no foreigns languages. I sent a short message as answer back to you, that worked. So is there a letter limit? I could put it into a letter counter if this would be useful?

Edit: 4154 letters

May 21, 2021 4 years ago Official
Bug
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Segfault

Yes, I think it is breaking because the sMail is too long. Thanks for checking that! I think there is supposed to be a word limit but it does not work properly.

For now, I would recommend a workaround:

  • If the reply history is very long, you can start a new sMail chain every couple of sMails
  • If your reply is long, you can try sending it as two smails, part 1 and part 2

Sorry for the inconvenience. We are unlikely to update the current version of sMail, but we'll be sure to introduce a proper character limit when we build it on v2 (and to make sure replies don't accumulate towards that limit).

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May 22, 2021 4 years ago
ulalena
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Thank you so much for looking into this! I am going to try to send the content in 2 smails now.

EDIT: I was able to send the content once per email to a user by dividing it into 2 smails. Then, I tried to send another longer smail to another user and divided it as a precaution also, yet I was only able to send the first smail and then, even when I wrote only 100 words, the error occured again and again. So it doesn't seem to be that the length of the message is the only problem here, alas.

EDIT 2: I was able to sent this message divided in 3 parts now yet is was shorter than the message before which I divided into 2 parts. Strange.

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