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Feb 23, 2021 5 years ago
Selene
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Hey everyone! Just thought that I would note that the lost password function is currently broken. It was functioning properly about two weeks ago, but when submitting a request, it will bring up a largely blank page with just subeta's header information - it's suppose to have text saying something like "you will receive an email with a link to reset your password," but neither this text will show up, nor will any email be sent. I've tried this on firefox, google chrome, and mobile safari and had the exact same outcome.

I've had my password reset manually but I thought it would be worth mentioning here, as it's both an integral feature for the site, but it's also Survival so there might be a lot more users looking to log in that forgot their log in credentials!

Feb 27, 2021 5 years ago Official
Spotlight Champion
Destiny
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Dexter

I just wanted to let you know this is being looked into!

Dexter by

Mar 2, 2021 5 years ago
thinking_kiwi
is ballin
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Cove

my two friends also never received their "lost password" e-mails. One of them was able to remember their passrord but the other is locked out of her account. I'd be happy to know when there are any news on this bug so I can let her know she can try it again! :3

They/them

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Mar 6, 2021 5 years ago
Selene
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Quote by thinking_kiwi
my two friends also never received their "lost password" e-mails. One of them was able to remember their passrord but the other is locked out of her account. I&;d be happy to know when there are any news on this bug so I can let her know she can try it again! :3

If they remember a lot of the personal information on their account, they can try sending an email to subeta support at support@ subeta.net But if it's been a long time and they might not remember this information, it might be easier to simply wait for the password reset feature to be fixed!

Mar 6, 2021 5 years ago
Star Captain
Anrivef
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I was able to recover my account the way that is talking about. It was basically a numbered questionnaire with various facts I might have remembered about my account. I definitely didn’t remember everything but I was able to provide enough detail to show it was, indeed, me :3

Mar 6, 2021 5 years ago
thinking_kiwi
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Cove

thanks!! I'll let my friend know!

They/them

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Mar 6, 2021 5 years ago Official
Dill
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Caiman

This should actually be fixed now! Please have your friend try again, and let us know if it worked for them or not.

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Mar 7, 2021 5 years ago
thinking_kiwi
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Cove

apparently she managed to remember her password before the fix, !

They/them

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