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Dec 2, 2020 5 years ago
Skimbleshanks
is lonely
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The reset option to remove all ornaments from tree doesn't appear to be working. I've cleared my cache several times and continued to try again. Nothing seems to help. Thanks!

Dec 2, 2020 5 years ago
Luck
is unlucky
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Bella

I'm having this experience as well. Cleared cache and did a hard refresh and my ornaments are still on the tree.

Firefox 83.0

he/him / 31 / EST



My best friend is



Dec 2, 2020 5 years ago
Skimbleshanks
is lonely
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Yeah, still no luck today either. Using chrome/windows 10 on pc

Dec 2, 2020 5 years ago
Jazzyn2net
the snuggle monster
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ChaiMaree

Oh help please. I have cleared the cache twice now and my tree doesn't save at all. Using Chrome. Thanks so much~

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Dec 4, 2020 5 years ago Official
Bug
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Segfault

I looked into this but couldn't reproduce the issue. If any of you are okay with me logging into your account and attempting to clear your tree ornaments please let me know. (Your tree decorations will be cleared.)

Please do not post on a bug report unless you are adding on-topic information. This topic is about the link to clear ornaments not working. We have a guideline of one issue per topic in this forum; If you do not see an existing report for your issue, you can create a new topic for your issue. I'd like to help you but can't do it here or on the other topics where you've posted off topic.

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Dec 4, 2020 5 years ago
Jazzyn2net
the snuggle monster
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ChaiMaree

Oh my goodness! I'm sorry. I thought it was about the tree. I looked for submitting a ticket, but did not want to add extra to save confusion..... Sorry about that and thank you for letting me know.

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Dec 5, 2020 5 years ago
Luck
is unlucky
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Bella

Personally I already manually cleared my ornaments one by one with the X button and redid my tree so another clearing is not necessary. Thanks anyway! :)

he/him / 31 / EST



My best friend is



Jan 3, 2021 5 years ago
Reya
has ALL of the beanbags!
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Did it ever work for you to clear your tree?

Jan 3, 2021 5 years ago
Skimbleshanks
is lonely
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it never ended up working for me, ah well.

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