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Jan 19, 2020 6 years ago
flintstone777
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Lynette Guycott

I keep getting application error or 520 error

Jan 19, 2020 6 years ago
_blackwolf_2009_
is a billionaire
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Qahnaarin

I just got into mine. Is this still going on? I am getting a bit of lag here and there but nothing to bad. Half convinced it's my net as we had some freezing rain earlier in the day.

[kiss=blackwolf_2009] [dance=blackwolf_2009] [egg=blackwolf_2009] [TP=blackwolf_2009]

Jan 19, 2020 6 years ago
flintstone777
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Lynette Guycott

I just got in to all of them, yes there is some lag but this has been going on for days.

Jan 19, 2020 6 years ago
LadyTamarwen
is sweet
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General Roy A130

It's been WEEKS since I've been able to access my gallery! I've tried all browsers that I know of, and I tried removing hundreds of items using the "Account Search" feature, in hopes that I might be able to gain access with less items in my gallery. That was a failed mission. I can't even look at it when I click on it from my profile. If no one can even see it, WTF is the point??

Subeta Team... Please fix this!!!

Jan 19, 2020 6 years ago
Lypsyl
is a billionaire
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Crotchety

Its hit or miss to get into my galleries. If I account search for a specific item that I know is in my gallery then click the link on that page I can often get in that way.

Jan 19, 2020 6 years ago
flintstone777
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Lynette Guycott

Thanks for that info.

Jan 21, 2020 6 years ago Official
Bug
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Segfault

Are you still having trouble with your galleries loading? If so, could you please give me the exact link for the page that doesn't load / gives you the 520 or other error?

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Jan 21, 2020 6 years ago
flintstone777
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Lynette Guycott

Hi bug yes still having problems with site

Trying to log into my gallery Application error An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

Trying to open my gallery Application error An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

Trying to get into my gallery Application error An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

This is the steps I took to get to my gallery I went under the tab commerce clicked on your shops then clicked the gallery I wanted and the errors came up. it is still going on right now. Had to refresh several times. if you need anything else let me know

Jan 21, 2020 6 years ago
Nicole
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Casey

I have not been able to get into my gallery - Avindinida's Gallery the last couple of days. I am getting an application error. I just tried Casey's Gallery of Minions and got the same, but Xanderrr's Lifelike Doll Gallery did load. This is the application error for the first two galleries.

Application error An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

(thank you to for my siggie)

Jan 21, 2020 6 years ago
Lypsyl
is a billionaire
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Crotchety

https://subeta.net/user_shops.php/mine/2093 (top menu link)

Error 520 Ray ID: 558b3354cd43cabc • 2020-01-21 18:03:10 UTC Web server is returning an unknown error

Hit the reload button An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

And again. Application error

An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

Closed the tab. Tried again with a new tab. Application error

An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

Finally did an account search of an item I know is in there and clicked the shop link on that page: https://subeta.net/user_shops.php/mine/2093?stocked_operator=eq&stocked=&category=&rarity=&use=&name=Abwubble

Shop opened and I was able to search within the shop and remove some items.

[edit]Just tried getting into my Garden Gallery to categorize things and got this: (tried to go via the my shop page:https://subeta.net/user_shops.php) (clicked this link: https://subeta.net/user_shops.php/mine/2092)

Application error

An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

Tried a second time and got this:

Error 520 Ray ID: 558bbd903e8eab6a • 2020-01-21 19:37:32 UTC Web server is returning an unknown error

Finally did the account search trick and got in using this link: https://subeta.net/user_shops.php/mine/2092?stocked_operator=eq&stocked=&category=&rarity=&use=&name=Venus+Flytrap

Jan 22, 2020 6 years ago
LadyTamarwen
is sweet
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General Roy A130

https://subeta.net/user_shops.php/mine/9419

Application error

An error occurred in the application and your page could not be served. If you are the application owner, check your logs for details. You can do this from the Heroku CLI with the command heroku logs --tail

Jan 22, 2020 6 years ago
Kalorii
is cooler than cool
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Kern

Quote by Bug
Are you still having trouble with your galleries loading? If so, could you please give me the exact link for the page that doesn&;t load / gives you the 520 or other error?

I'm also having this problem and have been since the site returned from maintenance all that time ago. I still haven't been able to access my Showroom gallery despite multiple attempts. I notice there seems to be a threshold for how many items is "too many" before it throws up the Application Error/502.

https://subeta.net/user_shops.php/mine/18911 <-- Is the link that I'm trying to use to get to my shop. I can access Quick Stock to put things inside of the shop, but when I try to edit the items I get an error even from the link available via Quick Stock.

Jan 22, 2020 6 years ago
If ever a whiz there was
Georgie
is a whiz because
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Holly Daze

From the drop down menu as well as from "inside" the shop when I click QS to get in and then click EDIT ITEMS to try and edit them - - https://subeta.net/user_shops.php/mine/13364 Error 520 Ray ID: 5592d20228fbea55 • 2020-01-22 16:14:50 UTC

Jan 23, 2020 6 years ago
Bright_Shadow
doesn't believe in forever
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Animus

I cannot access my Food gallery at all. It seems like I was 'kicked out' right after I created a new category, but I am not sure if it's related. Now I only ever get the "Application error" page when I try to access it

Link is https://subeta.net/user_shops.php/mine/11410

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Jan 24, 2020 6 years ago Official
Bug
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Segfault

Looking into this. Do you remember around when these issues started? It seems like this started around the time of our server update in November, does that sound accurate?

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Jan 24, 2020 6 years ago
flintstone777
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Lynette Guycott

That sounds about right I know it was after update. I think closer to december for me not sure for anyone else.

Jan 24, 2020 6 years ago
If ever a whiz there was
Georgie
is a whiz because
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Holly Daze

sounds correct to me also.

Jan 24, 2020 6 years ago Official
Bug
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Segfault

Thanks!

I'm actively working on a fix for this, and will post another update here soon. Thank you for the helpful and informative reports!!

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Jan 25, 2020 6 years ago
flintstone777
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Lynette Guycott

Thanks bug

Jan 26, 2020 6 years ago
SpiritedLass
is made of stardust
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Ever since I moved the items and closed the Legacy shop I had and moved most from my vault into a gallery and now I can not open that gallery to try and yet again rearrange some things.

The Resort or Living La Veta Loca
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